Flash 11.4 Update Problem

After upgrading to flash player 11.4, the player is not working when browser (IE9 or Firefox 14) not run in administrator mode.  (For example, when one goes to adobe.com page to check the version of Flash, the box is blank, though when I installed, a splash page stated Flash 11.4 had been successfully installed.) Runs sporadically (only very rarely) in administrator mode.  Did clean install without effect.  Windows 7, 64 bit; IE 9 and Firefox 14. Previously deleted the Flash Player cache as per http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html.  Any thoughts?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

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