Getting an Error WIJ20002 while trying to create a webi report in infoview

Question

Hi,
We are getting an error " The Webintelligence Report Panel cannot connect to the server.Close the report panel and try to connect again or see your Business Objects Administrator ( WIJ20002)" only for a single universe.
Please suggest how can we fix this error.
Regards
Chaitanya

Answer 1

I am giving you couple of scenario based on which this error might occur.I include below a selection of what would seem to be the more relevant ones in your case. Please review these and try the suggested solutions and then let us know the outcome in each case.
Scenario1:
When creating a new document based on linked universes in InfoView 6.5.x, the following error message appears:
"The WebIntelligence Java Report Panel cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator. (Error: WIJ 2002)."
When you click on details, the following error message appears:
"java.lang.IllegalStateException: Cannot load DS; no ID set
at com.bo.wp.om.OMDataProvider.getDataSource(OMDataProvider.java:192)
at com.bo.wp.tc.TCMain.newDocument(TCMain.java:807)
at com.bo.wp.tc.TCMain.initDocument(TCMain.java:649)
at com.bo.wp.tc.TCMain.initClient(TCMain.java:1253)
at com.bo.w.tc.thread.InitAppletRunner.run(InitAppletRunner.java:82)
at java.lang.Thread.run(Unknown Source)"
Resolution:
In Supervisor, the user does not have the Import Universe right in the designer.
Enable the Import Universe right for the user, and ensure they have rights at the user and group level.
Scenario2:
In BusinessObjects version 6.5, when attempting to create a new WebIntelligence report using the Java Query Panel, one of the following error messages appears:
"The Web Intelligence Java Report Panel cannot connect to the server. Close the report panel and try to connect again or see your Business Objects Administrator (Error: WIJ 20002)"
or
u201CWeb Intelligence cannot retrieve this document due to a server problem or an error in the document structure. See your Business Objects Administrator".
Also, the bottom of the Java applet window states Launching new document.
Resolution:
The error messages occur because either the universe file name contains an ampersand character (u201C&u201D) in the name or the .unv or .unw files used by the Java Query Panel have become corrupted.
To resolve the error messages
Navigate to <installation directory>:/Business Objects/BusinessObjects Enterprise 6/nodes/<server name>/<cluster name>/universes/.
Remove the .unv file for the derived universe.
Navigate to <installation directory>: /Business Objects/BusinessObjects Enterprise 6/nodes/<server name>/<cluster name>/universes/<universe domain name>/ucdz.
Remove the .unw file for the derived universe.
Remove the ampersand character ("&") from the universe name.
Scenario3:
Problem:
Error: "The WebIntelligence Java Report Panel cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator. (Error: WIJ 20002)" when you try to open the Java Report Panel.
Resolution:
****CONFIGURATION*****
WebIntelligence version 6.1b
Windows 200 Server SP4
IIS 5
JDK 1.42_03
**********SYMPTOMS******
You try to open the Java Report Panel and you receive the following error:
"The WebIntelligence Java Report Panel cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator. (Error: WIJ 20002)"
*********CAUSE*************
You do not have the correct permissions to access files from the wiasp virtual directory. The virtual directory and all sub-directories were initially configured to use "Scripts only" or "None".
*********RESOLUTION*****
Here are the steps to follow:
1. Open the Internet Information Services Manager Console.
2. Expand the "Default Web Site" and "wiasp" directories.
3. Right-click each of the following directories, and in Properties for each, set the respective value for Execute Permissions:
scripts = "Scripts"
viewers = "Scripts"
bin = "Scripts and Executables"
classes = "Scripts"
onlineguides = "Scripts"
help = "Scripts"
distribution = "Scripts" or "None"
Scenario4:
Problem:
Error: "WebIntelligence Java Report Panel cannot connect to the server (WIJ 20002)" when attempting to create a new report
Resolution:
****CONFIGURATION*****
WebIntelligence 6.5.x
**********SYMPTOMS******
You attempt to create a new report using the Java panel based on a universe. The universe list appears as expected, but upon selecting the universe you receive an error similar to the following:
"The WebIntelligence Java Report Panel cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator. (WIJ 20002)"
*********CAUSE*************
There is a connectivity issue to the universe and/or document domain. The universe list is still displayed because that information is cached.
*********RESOLUTION*****
Here are the steps to follow:
1. Log into Supervisor as a General Supervisor.
2. Go to Tools > Repository to open the Repository Management dialog where domain connections are listed.
3. Test the document and universe domain connections and update where needed to establish connectivity.
Scenario5:
Problem:
Error: "WIJ 20002" when launching the Java Report Panel on a Windows 2003 Server.
Resolution:
****CONFIGURATION*****
WebIntelligence version 6.5
Windows 2003
IIS 6
**********SYMPTOMS******
You launch the Java Report Panel on a Windows 2003 Server and receive the following error:
The WebIntelligence Java Report Panel cannot connect to the server. Close the report panel and try to connect again or see your Business Objects administrator. (Error: WIJ 20002).
*********CAUSE*************
This error message appears because ISAPI (Internet Server Application Program Interface) extensions are disabled by default on IIS 6.
*********RESOLUTION*****
Here are the steps to follow to enable ISAPI extensions:
1. Click Start > All Programs > Administrative Tools > Internet Information Services (IIS) Manager.
2. Expand the "" beside the server name by clicking the "" icon.
3. Select "Web Service Extensions."
4. Select "All Unknown ISAPI Extensions" from the right pane and click "Allow."
5. Restart the IIS web server.
I know it's a bit long but i hope this will help you to some extent in troubleshooting WIJ2002 Error.