Getting error while resetting password

Hi,
I'm getting below error while doing reset password in atg, it's coming in OOTB classes and not getting any hint why it's happening. Please help me out If anybody has some idea.
####<Oct 29, 2013 3:45:11 PM PDT> <Error> <HTTP> <devrdatgap138> <ss_ps01> <[ACTIVE] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <8164221be15c76f6:164e9b0f:142064045f9:-8000-00000000000004e5> <1383086711647> <BEA-101020> <[ServletContext@607729113[app:self-service module:/ng3 path:/ng3 spec-version:2.5]] Servlet failed with Exception
java.lang.NullPointerException
        at atg.security.SaltedDigestPasswordHasher.encryptPassword(SaltedDigestPasswordHasher.java:222)
        at atg.userprofiling.PropertyManager.generatePassword(PropertyManager.java:654)
        at atg.userprofiling.ProfileTools.generateNewPasswordForProfile(ProfileTools.java:2672)
        at atg.userprofiling.ForgotPasswordHandler.handleForgotPassword(ForgotPasswordHandler.java:354)
        at com.ForgotPasswordHandler.handleForgotPassword(ForgotPasswordHandler.java:227)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at atg.droplet.EventSender.sendEvent(EventSender.java:639)
        at atg.droplet.FormTag.doSendEvents(FormTag.java:823)
        at atg.droplet.FormTag.sendEvents(FormTag.java:671)
        at atg.droplet.DropletEventServlet.sendEvents(DropletEventServlet.java:614)
        at atg.droplet.DropletEventServlet.service(DropletEventServlet.java:642)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.commerce.order.CommerceCommandServlet.service(CommerceCommandServlet.java:150)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.commerce.promotion.PromotionServlet.service(PromotionServlet.java:213)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.userprofiling.AccessControlServlet.service(AccessControlServlet.java:696)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.servlet.sessionsaver.SessionSaverServlet.service(SessionSaverServlet.java:2447)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.userprofiling.PageEventTriggerPipelineServlet.service(PageEventTriggerPipelineServlet.java:191)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.search.servlet.SearchClickThroughServlet.service(SearchClickThroughServlet.java:437)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.multisite.SiteSessionEventTriggerPipelineServlet.service(SiteSessionEventTriggerPipelineServlet.java:161)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.userprofiling.SessionEventTrigger.service(SessionEventTrigger.java:512)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.userprofiling.ProfilePropertyServlet.service(ProfilePropertyServlet.java:230)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.userprofiling.ProfileRequestServlet.service(ProfileRequestServlet.java:460)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.projects.store.servlet.pipeline.ProtocolSwitchServlet.service(ProtocolSwitchServlet.java:309)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.servlet.pipeline.DynamoPipelineServlet.service(DynamoPipelineServlet.java:491)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.servlet.pipeline.URLArgumentPipelineServlet.service(URLArgumentPipelineServlet.java:302)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.servlet.pipeline.PathAuthenticationPipelineServlet.service(PathAuthenticationPipelineServlet.java:392)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.servlet.security.ThreadUserBinderServlet.service(ThreadUserBinderServlet.java:113)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.dtm.TransactionPipelineServlet.service(TransactionPipelineServlet.java:234)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.servlet.pipeline.SecurityServlet.service(SecurityServlet.java:191)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.multisite.SiteContextPipelineServlet.service(SiteContextPipelineServlet.java:405)
        at atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:157)
        at atg.servlet.pipeline.HeadPipelineServlet.passRequest(HeadPipelineServlet.java:1271)
        at atg.servlet.pipeline.HeadPipelineServlet.service(HeadPipelineServlet.java:952)
        at atg.servlet.pipeline.PipelineableServletImpl.service(PipelineableServletImpl.java:272)
        at atg.filter.dspjsp.PageFilter.innerDoFilter(PageFilter.java:349)
        at atg.filter.dspjsp.PageFilter.doFilter(PageFilter.java:208)
        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
        at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
        at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
        at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
        at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
        at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
        at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)

Hi,
I could see that you customized the form handler, using com.nintendo.g3.store.profile.NintendoForgotPasswordHandler.
Can you try to disable your custom component and using OOTB? If it works in a good way, the problem is in your handleForgotPassword.
Like David_DE said, the login can be null when try to encrypt the password.
Hope it helps

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