Getting Speed Less Than Paid For

I paid for the High Speed Internet Access, and it stated I was supposed to achieve 768 Kbps - 1 Mbps in connection speeds. The maximum speed that I've ever achieved with my connection is 130Kbps... That's an outrageous speed for what I'm supposed to be getting. Sharing 130Kbps with a family is constantly slow, especially on a busy day. I've used the HSI optimizer, but it just stated that because I have Windows 7, that it would optimize my connection for me so HSI Optimizer was no use.
Why am I getting such a slow rate?

ALSO  with the 330 Kbps download speed,  I get a transfer rate of about 42 Kbps which is the 1/8 of my download speed
That transfer rate is the result of the data being sent and returned 3 time (6 trips) and checked to confirm that it has not changed
The 56K modems used to give anywhere from 2 Kbps to 7 Kbps transfer rate

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