Got Questions? We've Got Experts! HP Expert Day: May 14-15, 2014

Question

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us.  We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come.  We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Also, for the first time ever, we also held LIVE video tutorials on some of our most common topics! The live event has concluded, but the videos will remain out on YouTube. Don't forget to check them out! 
Replacing a Hard Drive
Replacing or Upgrading RAM
Replacing a Video Card and Configuring Video Settings
Preparing for System Backup and Recovery
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Expert Day is TODAY! 
Welcome! We are glad you are joining Expert Day. There are more than 250 Experts available to share their knowledge with you.
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How the event will work:
Our team of Experts will be monitoring the notebook, tablet, desktop, and printer and all in ones boards and jumping into the conversation to tackle your toughest questions.
You can easily recognize our Experts out on the Forum.   If they have the label “HP” by their names, they are HP employees. If they have the word “Expert” by their names, they are people that are very knowledgeable but who are not employed by HP.   
If you have specific product questions, the more information you give us, the better we will be able to assist you.  Have the following items ready for your question:
Your exact model number
Any error messages
What operating system version are you running
Any recent hardware or software changes
These details will go a long way in helping us solve your problem.  The Experts might need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
While we do have Experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our Experts are even planning on logging in to help you from their homes!
If you need assistance registering or posting a question, there are videos and tips here that will help you get started.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free.  Whether you own a Photosmart printer, Slate 7 tablet, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.
Expert Day will also be taking place on the Enterprise Business (English), Korean, and Simplified Chinese, French, and German communities. Portuguese and Spanish Expert Days will be coming soon.
We look forward to hearing from you!
Click here to get started!
I am an HP employee.

Answer 1

My HP, purchased in June 2012, died on Saturday.  I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank.  When I turned it on, I got a Windows Error Recovery message.  The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything. 
I'm not happy with HP.  Any suggestions?