Has anyone had issues with Serial Numbers being revoked?

I have just bought a brand new "Mac Mini Server" and along with that purchased "Adobe CS6 Design Standard" software.  It is NOT an upgrade but rather a fresh install.  When I inserted the disk and entered the Serial Number from the box an error message came up saying the "serial number you entered has been revoked.  After some research, I tried to register it through Adobe and entered the SN.  Again I got, "the code you entered is invalid.  I contacted support, gave them the serial number.  They say that the code is invalid and not generated by Adobe, that the code must be a 24 digit number.  (The number is gave is a 24 digit number.)  Never the less, Adobe has instructed me to contact the seller for a serial number.
My concern is this, the software was purchased through amazon.com and went to a third party supplier.  The supplier is well established, being in business for years, with very high review rates.  The software that I got appears to be good.  It has an Adobe UPC code label complete with an adobe hologram imprint within the label and PN number.  The seals on the package are original and does not appear to have been tampered with.  The serial number is on an inside package and could not be seen unless it was opened. 
Sorry for the long story but just wanted to know if anyone else had issues like this to prepare myself for a possible battle.  Thanks for any help you can be.

People that look for help in these forums rarely make return appearances to try to help others - meaning it is unlikely anyone with first-hand experience with your problem will be around to reply - but you never know.  You are probably better off going back to the vendor and seeing if there will be a battle to worry about or not.  If the vendor is as reliable as reviews would make them seem you should expect assistance as opposed to resistance.
And don't be afraid to try contacting someone else in Adobe Support. Some folks are not as knowledgeable/helpful as others and can provide wrong information.

Similar Messages

  • Has anyone had issues with Administration\Data Import/Export\Data Import???

    Has anyone had issues with Administration\Data Import/Export\Data Import???
    I have a client who has recently upgraded from V2007 to V8.81. They were succesfuly  using this standard function to import supplier prices to their master price list, but now it has failed?
    I have looked at the file they are importing and it appears to be fine.
    On closer inspection, it did contain approx 46,000 entries, so I took the first 1,000 and created a test file, which imported fine.
    The only issue I found was Speed, with the test file of 1,000 records taking about 30 Mins to import. This appeared to get slower and slower the further through the file it got!
    Based on this, I have estimated that the whole file would takle about 13 hours to import. The client say that when they used to run it on version 2007 it was far quicker?
    In practice, it does appear to run, but the speed is the issue. Having said this, I set the whole file to run last night (over night)and this morning it had appeared to hang after about 2,307 rows, with nothing else being updated.
    Has anyone any ideas or is aware of performance issues like this?
    Thanks,
    Ian

    Always an option, but would you give your clients access to this tool?
    Not sure really.
    I have uploaded a copy of their database onto my test system and run the same routine. Its equally as SLOW
    I can't gauage if its an issue with 8.81 that 2007 didn't have, as I only have the client's word on it, however I have no reason to disbelieve them.
    Kind regards,
    Ian

  • HT4972 Has anyone had issues with failure of the music player to launch after updating to OS5? My Gen 3 will no longer play music!

    Has anyone had issues with failure of the music player to launch after updating to OS5? My Gen 3 will no longer play music!

    I think a few have.
    Try the standard fixes:
    - Reset. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod.

  • HT1535 has anyone had issues with syncing music? i can no longer sync any of my music that was already on my itunes to my phone for some reason???

    has anyone had issues with syncing music? i can no longer sync any of my music that was already on my itunes to my phone for some reason???

    Since this first message, the "Other" space has increased exponentially.  The first time, after the "restore", it increased to over 9 GB.  Later, I tried a minor restore again, and now it's over 10 GB.  I've seen someone suggest that text messages are to blame.  If my text messages are suddenly taking up 4 GB of space, I think we've got bigger problems.

  • HT1349 Has anyone had issues with the iphone 4s and facebook.

    Has anyone had issues with the iphone 4s and facebook. I have downloaded the app and sometimes it will let me log in and then it will log me out and not let me back in. I have deleted and downloaded it several times and nothing is working. HELP!

    @razmee: rather unhelpful.
    @tata - we're having the same trouble, and the only solution we've found doesn't fix it.
    1) uninstall
    2) login on PC/MAC and change password
    3) reboot iphone
    4) install facebook app, reboot again
    5) login from iphone. 
    No joy.
    Safari works, but not for the apps.
    Of course, it's Facebook that has to fix this.

  • Has anyone had issues with the calendar dropping appointments?

    Has anyone had issues with the calendar dropping appointments? 

    sackster77 wrote:
    {snip}. . .Has anyone else had this issue?
    Answering this question will not help your issue.  You need to take the iPhone to the nearest Genius Bar.  That's the only solution that will reach an affirmative result.
    http://www.apple.com/retail/locator/

  • Has anyone had issues with their itunes not coming up?

    Has anyone had issues with their itunes not coming up?  I keep getting error message 13014.  I just bought a new classic ipod and am not sure if this is the problem.

    Hi
    Your new iPod has certain operating system requirements. Does your iMac meet those requirements?
    http://www.apple.com/ipodclassic/specs.html
    3rd Column on the right hand side, about a 3rd of the way down. To find out which version of iTunes you have, launch it and select "About iTunes" from the iTunes menu.
    HTH?
    Tony

  • HAS ANYONE HAD ISSUES WITH SCREEN CRACKING FOR NO REASON???

    HAS ANYONE HAD ISSUES WITH THE SCREEN CRACKING ON ITS OWN???

    Good Suggestion Tiki  And my suggestion try to keep your Device from getting to Hot, Protect it as well as you can, if your going to Pocket it Make sure it has allot of free space around it..

  • Has anyone had issues with Microsoft Word or Excel requiring initial set-up again after a software update?

    Has anyone had issues with Microsoft Word or Excel requiring a set-up after software udates?  I do not have product key, so unable to set up again.

    This laptop has original Microsoft word & excel provided by Mac when purchased and is legal copy.
    Do I understand you bought a Mac and it came with Microsoft Office?    I could be wrong, but I wasn't aware that was an option.  Or am I not parsing that sentence correctly and you bought a Mac and bought a legal copy of Office to install on it?  In which case, never mind.

  • HT201401 Has anyone had issues with the iPhone 5'S power cord going bad? I have purchased 2 in a 4 month span and they keep going out.

    Has anyone had an issue with the power cord for the iPhone 5? I have replaced two in a four month period

    Did you check with Verizon to make sure that your destination country would allow the device you have to connect? The possibility is that this country does not have (or you are not in range) a carrier that uses CDMA. If the carriers in this country use GSM you may be out of luck. VZW cannot guarantee service in any country outside the USA.
    Here is the number to call 908-559-4899

  • Has anyone had issues with Planning security refreshing in Essbase

    I am on Planning version 9.3.0.1 and we are having issues with planning users being able to use an essbase connection to pull data from smartview. They are able to see data in web forms in planning but they get #no access when they try to connect to the same data in smartview.
    Has anyone else experieced this issue.

    If user works when you provision individually its because they were set in the environment in EAS.
    group has to have all the access needed (bug in orig). css file open a ticket for the file name. example user needs calc access you setup calc but bug in system is not also giving user read and write access. Thus you can individually add this to the group in provisioning area in shared services. in EAS goto File open- editors create/run script with
    alter user 'userID' Add application_access_type Planning;
    alter user 'userID' add application_access_type Essbase; to add user to the environment if error you need to refresh eas first then run maxl script for planning you also need to go to workspace and select any of your dimensions all your groups ...edit .. migrate identities.. to get group/Users in planning wether adding or removing users. when you do planning changes you need to do database and security filters refresh.

  • Has anyone had issues with the accelerometer in the iPhone 6 plus?

    II've had issues with the accelerometer in the iPhone 6 plus. I went from landscape mode and then went into podcast app. I went to the search tab and this is the keyboard that came up:
    This isn't the only issue with the accelerometer though. I've also come out of clash of clans which is a landscape only mode game. I go to my home screen and my wallpaper is in landscape still but my apps are in portrait? The seems to be some RAM issues with the iPhone 6 plus but I'm not sure if that has any issue with the transition from landscape to portrait.

        Belynda227,
    That's definitely odd, we certainly need to get to the bottom of this so you can use it safely while driving. Have you been able to use it in the past without completing the factory reset? The factory reset deleted everything from your phone, is that the type of reset you're doing? If so, you need to pair your phone every time, which explains the problem. Is your car compatible with the phone? Some cars are not compatible, in this case some features work but not all. Use http://vz.to/11fpca7 to review compatibility.
    AdaS_VZW
    Follow us on Twitter at @VZWSupport 

  • Has anyone had issues with Novations Automap & Logic

    Hi
    I recently posted in regard to Logic behaving very sluggishly & trying to discover why.
    I am not entirely sure, but it seemed to have started after I installed Novations Automap.
    I found that the Input/Playback VU meters were freezing for sometime & that creating new tracks in the arrange window or putting an insert on a channel seemed to cause Logic to act very sluggishly.
    What pointed me towards Automap was the fact that the Input/Playback meters which invariably seemed to freeze were those that were selected by "Automap" for controlling with the Impulse 49 controller keyboard which I recently purchased.
    I have uninstalled Automap & thus far Logic appears to be running far smoother.
    Has anybody else had issues with Automap & Logic?

    THanks Mike,
    I've had a weather eye on the Novations but this sounds like something they need to address...
    They could be GREAT controller keyboards but not till this is sorted

  • Has anyone had issues with the most recent Yosemite update

    I installed Yosemite October of 2014 mainly because I needed to update itunes to continue to help my daughter maintain her music files. Anyway the reason hardly matters. My computer and Yosemite did not get along. Posted up a file of my computer condition for people to look at here and the basic recommendation was to delete this that and the other thing. So I did that and the computer worked somewhat better. However I really am not sure if it was working better because Apple had been making progress with Yosemite ironing out Yosemite bugs. I had not reinstalled any of the software that it was recommended I delete back in October. So I doubt that is an issue.
    Two weeks ago while updating, generally, a Yosemite update started downloading to my computer. It is now running 10.10.2.
    Since then Mozilla crashes about five times a day and runs very slowly most of the time. Wondering if there is anything I can do or should I just wait it out...hope for the bestv AGAIN. I am encouraged by the fact that over time from October to mid February, Yosemite and my computer kept getting along better and batter. Since the update I am more or less back to square 1 as far as general speed and functionality and behind the eight ball as far as Miozilla goes as it is crashing constantly.
    I also do not like how update files are identified in Yosemite. There are times when all you get is a notification that there are updates ready with no identification of what they are. Had I known that was a Yosemite update, I would  not have touched it. What is up with this no identification of update files? Trying to ambush us now because people are beginning to avoid their updates? Good grief Apple.
    Anyway....any ideas? Just wait it out? Hope Apple gets back on a path of bug fixes for Yosemite? Anybody with a quick fix for this one?

    Automatically checking for updates is not the same thing as automatically installing updates and even automatically downloading updates is not the same thing as automatically installing updates. If Apple has now decided to describe them and implement them that way ....that is a mistake!
    Here is what I have in my App store preferences although I repeat, I have never changed anything. What items are selected there are the items selected ions ago or defaulted in possibly with iTunes 12.0 installed and I was always in the past been given the opportunity to view any updates BEFORE They installed.
    "Automatically check for updates" is checked. That should not cause an issue of any kind. If it is that is a problem not of my making!
    "Download newly available updates in the background" is checked with an additional descriptive line of information that reads "you will be notified when the updates are ready to be installed" I was going to uncheck this. Although I did not ever go to this location and change my settings which leads me to believe that this is a default choice in Yosemite or iTunes 12.0 as this is not the way I am used to my updates either coming to me or being installed
    "Install app updates" is checked ...Really....with permission, without permission, with notification? What the heck does this line really mean? Going to uncheck this
    "Install OS X updates" IS NOT CHECKED
    "Install system data files and security updates" is checked. This is another one that I am going to uncheck
    "Automatically download apps purchased on other macs" is not checked
    This system clearly Installed an OS X update without even asking me if I wanted it installed regardless of the fact the box is not even checked. So I have no idea how it managed to do that when the check box for OS X updates is not checked. A big OS X screen came up as the thing started installing leaving little doubt what it was at the point of being too late to do anything about it
    There is an interesting element to the relationship between "Download newly available updates in the background" and "Install app updates". If you uncheck the former, a check immediately appears in the box for the latter and the box ix grayed out preventing you from making further changes. So your options are for updates to be downloaded in the background or have updates installed without prior notification. What the heck kind of a choice is that?                             
    I am going to uncheck all of these for the time being except "automatic checking" and "Download newly available updates in the background". The former  should not cause a problem and has never in the past caused a problem. Seems to me that I am forced to the latter for now. However to be perfectly honest i no longer have any idea what Apple is doing and I am not completely convinced that they know either.....not any more
    I am going to go to Apple Tech Support and get full descriptions from them as it appears possible that they have changed their definitions and descriptive materials with regard to update activity either in Yosemite or iTunes.
    Finally, this issue with automatic checking has nothing to do with Mozilla crashing five times a day in Yosemite. That is a separate problem and I guess I am just going to have to hope that Apple Yosemite bug fixes brings this back under control.

  • Has anyone had issues with poor image quality when using lightroom to process raw images from Canon 7dmk2

    Hi everyone..
    ..I have been having image quality issues when using Lightroom to process raw files from a 7d mk2... They are all soft with poor clarity.....tonight in despair I tried processing them  using  canon's software and they are totally different..."much better"
    anyone else had similar problems....Andy

    I have a 7D2 and have not had what I interpret as poor image quality that has anything to do with the camera.
    Can you post a screenshot of what you’re seeing and what specifically you don’t like?  Maybe there is something you can do differently or at least there may be an explanation for what you’re seeing.
    And if you have a raw image that you wouldn’t mind sharing in a public forum, upload to http://www.dropbox.com/ then post a public share link to it in a reply, here.
    In other words post a screenshot of what you see in LR, another of what you see using DPP, and a link to the raw file you’re processing.

Maybe you are looking for