Help at this hour?

New to Mac, How can I get help at this hour? (0240)  I've been googleing since 1000.  Seems Apple is the new Microsoft.  Bogus phone numbers to real estate and ***** ads.  On hold from 1 am to 2:10 then disconnected "just as typed" a negative inquiry about Apple.  And just now (as I typed that) my external keyboard became inactive.  I paid for 2 years of Applecare and what I thought was 24/7 support, not to mention that this thing is only 1 month old (within the 90 day freebie).  The advertized 24 hour phone number basically just say's "we're busy - call back some other time.  The support page is down "for maintainence" and I have school work to do and Im locked out.
Oh and I guess I'm not allowed to copy what I just typed to paste elsewhere so that I don't have to write it again after it all lost when I attempt to submit this.

Apple has never advertised "24/7" phone support. I think it's 6AM to 9 or 10 PM central time, though not sure of the hours. If you live in a country that supports it you will be better off starting your support request through the Express Lane web site.
Best of luck.

Similar Messages

  • Have just down loaded Yosemite over Mountain Lion, Indesign CS5 does not work ( Am dependant on it) although Bridge , Light Room and Elements operate OK How do I solve this rapidly. Can any one help on this issue. Thanks

    Have just down loaded Yosemite over Mountain Lion, Indesign CS5 does not work ( Am dependant on it) although Bridge , Light Room and Elements operate OK How do I solve this rapidly. Can any one help on this issue. Thanks

    Sorry to say it, but I think you can see from Bob's response that there's no way to solve this rapidly.
    Did you take an image of your Mountain Lion install before upgrading to Yosemite? Roll back to that. If you're not in the habit of taking a snapshot of your system before performing operating system upgrades - get in that habit. If you are dependent on anything at all on hour computer, having a reliable backup method in place is essential. If you don't have a Time Capsule, or some other way to run Time Machine onto a disk that's not in your computer, go set that up yesterday.
    If you can't just remove Yosemite and roll back to Mountain Lion for whatever reason, you can partition your drive so that you can install both Yosemite and Mountain Lion on the same drive, and then boot into Mountain Lion when you need to work in CS5. Or you can take your Mountain Lion disc (I assume you have one, no?) and then use it to create a virtual machine in something like VirtualBox to run Mountain Lion from inside Yosemite.

  • Photoshop is split-screening & freezing causing me to lose work? "Support" did not help with this.

    I have Photoshop CS5 and the problem started about a week ago.
    I opened an image, got 3/4s of the way through it, and the computer screen "split into two" and froze. Causing me to shut down my computer, entirely, and lose an hour and half's worth of work. I shut my computer down, completely and did a full system reboot, and tried again. This time I didn't even get a full step into editing before the same thing occured.
    Worried, I had contacted Apple Support because I thought it might have been something with the video card. After putting me through various tests, all of which turned up clean, Apple said it was something that showed it wasn't with Mac, it was with CS5 itself (or at least with Adobe's Photoshop application). They told me to try calling Adobe. However, they only have certain hours, so I tried chat support - which was hysterical, becuase they kept sending me over here to the forums. (Apple's support takes much better care of their customers, I've noticed, at least when it comes to full "chat support".) Anyways, I had given this computer a break for a day or two, completely shut off. Today, I turned it on, and the same thing happened. Opened a .Raw image, got it into the Photoshop main screen, got a step into editing, had the computer screen split again, and freeze.
    I would greatly appreciate anyone's help with this subject. I have been unable to work for about a week, which is completely devastating to someone who runs their own business. Advice, or thoughts?

    You say it only happens when you work on raw.  Is this only when you’re using the Camera Raw plug-in?  If you work on a small JPG in the ACR plug-in, does it happen? 
    Have you tried turning off the OpenGL acceleration in PS / Preferences / Performance as Mylenium suggested? 
    I would agree it sounds like a video hardware failure, due to it locking up your computer.   Do you have a way to photograph and share what the screen looks like when it is locked up?

  • Converting days into hours and adding this hour to the time

    Hi Gurus!
    I ahve  a query that outputs the total time between two periods in one column , total number of days between two periods  in onne column. I want to combine those together and show it in hours . For example if the time column shows 7:41(7 hours  and 41 minutes ) and teh days column shows 1 day , I want to combine those two columns and show as one column i.e 24 hours plus 7 hours and 41 minutes as a total of 31 hours and 41 minutes. I had written the follwwing code in the query that calculated the two seprately , can anyone please tell me how to go about converting this hour into time format and then adding the two to get it in total number of hours and minutes in my query.
    concatenate vttk-datbg vttk-uatbg into lv_start_time.
        concatenate vttk-daten vttk-uaten into lv_end_time.
        gv_ftstm = lv_end_time - lv_start_time.
        gv_total_time = gv_ftstm+8(6).
        if not ( vttk-datbg is initial
              or vttk-daten is initial ).
          gv_total_days = gv_ftstm+0(8).
        else.
          clear: gv_total_days.
        endif.
        if not p_bl_lns is initial.
          read table gt_vttk with key tknum = vttk-tknum.
          if sy-subrc <> 0.
            append vttk to gt_vttk .
          else.
            clear: vttk-distz,
                   vttk-gesztda,
                   vttk-fahztda,
                   vttk-warztda,
                   gv_total_days,
                   gv_total_time.
          endif.
        endif.
    The gv_total_days have been declared as type P lenght 6, outlenth 10 and decimal 02, and
    gv_time as VTTK-FAHZTDA.
    Thnaks

    Does this help ?
    CONVERT DATE par_date TIME par_time INTO
              TIME STAMP par_timestamp TIME ZONE par_time_zone.
    also use fm:  SD_DATETIME_DIFFERENCE
    01/01/2009
    12:00:00
    01/02/2010
    11:00:00
    output:                             365
                                 23
    365 * 24 = tine in Hrs + 23 hrs

  • Is there someone at Verizon that still cares about their customers and will help make this right??

    I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution.  My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON.  I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED.  One rep gave me his email address so that I could follow up with him in case something went wrong with the credit.  I have emailed him and GUESS WHAT?  NO RESPONSE.  I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED??   NOT FAIR.  This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER.  WHAT AM I SUPPOSED TO DO NOW TO GET HELP?  Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES??  A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE?  When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate.  APPARENTLY THIS ISN'T TRUE.
    Is there someone at Verizon that still cares about their customers and will help make this right??

    After ANOTHER call I may be on track to resolving this.  But WHY did it have to take several calls and chats over a two week period?  WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out?  Why does it need to come to that?  I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
    Verizon, please consider looking into your lack of proper customer support and make corrections.  Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience. 

  • Well my ipod 4th gen was updated it shut off and now when i try to turn it on it stays on the apple logo for abit then gets stuck on a white screen od blue or mixed colores i really need help fixing this plzz help :(

    Well my ipod 4th gen was updated it shut off and now when i try to turn it on it stays on the apple logo for abit then gets stuck on a white screen od blue or mixed colores i really need help fixing this plzz help

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • I've installed CS6 and web Premium on a Mac running 10.9.5, and Dreamweaver,Flash and Illustrator wont launch.  All other components work normally.  In Activity monitor it says Adobe switchboard failed to respond.  Can anyone help solve this issue?

    I've installed CS6 and web Premium on a Mac running 10.9.5, and Dreamweaver,Flash and Illustrator wont launch.  All other components work normally.  In Activity monitor it says Adobe switchboard failed to respond.  Can anyone help solve this issue?

    Release: 4/25/2012
    http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

  • Need help to this request urgent plzz

    Hi i am new to coldfusion i had a form and in form we have two date fields like date1------------ to date2----------------  and i   need to make the second date field default to 7 calendar days from the first date field that was entered.The new date field needs to be non changale
    any help regarding this
    thanks.

    Thanks BKBK for ur help but i had problem with this
    because i had a componet that is used to select date ie datepicker so when i try to do this i am getting
    error , below is my code , would u please help me
    <cfform name="dateForm" id="dateForm">
    <table>
        <td width="440">
        <cfinput type="text"
                       name="avDateFrom"
                       message="Job Available Date missing - please reenter in the mm/dd/yyyy format."
                       validate="date"
                       required="Yes"
                       size="10" > <cf_calendar datefield="avDateFrom">
        <span id="label"> through </span>
        <cfinput type="Text"
                       name="avDateTo"
                       message="Position Available date is missing, please reenter in the mm/dd/yyyy format.  "
                       validate="date"                 
                       size="10" bind="javascript:addDays({dateForm:avDateFrom})" ><img align="absbottom" src="/media/701/calendar.gif" alt="date"/>
        </td>
    </table>
    </cfform>

  • Is there a way to reset my messages account, I can't get iMessage to work on IPad nor Mac osx. Help please this is really frustrating.

    Is there a way to reset my messages account, I can't get iMessage to work on IPad nor Mac osx. Help please this is really frustrating.

    Hi,
    Is there an iPhone involved ?
    If not, what happens  if you remove the Apple ID on the iPad and then set it in Airplane Mode (allow a couple of minutes at this point) followed by re-adding the Apple ID ?
    What, if any error messages are appearing on the Mac when you try to launch the App or Login to the iMessages server ?
    Is the Apple ID linked to an iCloud account ?
    In Messages 7 (Mountain Lion) this did not seem to be important but it seems it is in Mavericks/Messages 8
    9:14 pm      Friday; April 11, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • My Mac was updated to Ÿosemite OS and since then the PS5 software doesn't open. I need help on this subject please.

    My Mac was updated to Ÿosemite OS and since then the PS5 software doesn't open. I need help on this subject please.
    They error message I get is "An unexpected and unrecoverable problem has occurred. Photoshop will now exit."
    This only started after I upgraded my OS to Yosemite.

    The upgrade has been know to break Photoshop CS5 installs. An Uninstall/Reinstall may be necessary.

  • I need advise and help with this problem . First , I have been with Mac for many years ( 14 to be exact ) I do have some knowledge and understanding of Apple product . At the present time I'm having lots of problems with the router so I was looking in to

    I need advise and help with this problem .
    First , I have been with Mac for many years ( 14 to be exact ) I do have some knowledge and understanding of Apple product .
    At the present time I'm having lots of problems with the router so I was looking in to some info , and come across one web site regarding : port forwarding , IP addresses .
    In my frustration , amongst lots of open web pages tutorials and other useless information , I come across innocent looking link and software to installed called Genieo , which suppose to help with any router .
    Software ask for permission to install , and about 30 % in , my instinct was telling me , there is something not right . I stop installation . Delete everything , look for any
    trace in Spotlight , Library . Nothing could be find .
    Now , every time I open Safari , Firefox or Chrome , it will open in my home page , but when I start looking for something in steed of Google page , there is
    ''search.genieo.com'' page acting like a Google . I try again to get raid of this but I can not find solution .
    With more research , again using genieo.com search eng. there is lots of articles and warnings . From that I learn do not use uninstall software , because doing this will install more things where it come from.
    I do have AppleCare support but its to late to phone them , so maybe there some people with knowledge , how to get this of my computer
    Any help is welcome , English is my learned language , you may notice this , so I'm not that quick with the respond

    Genieo definitely doesn't help with your router. It's just adware, and has no benefit to you at all. They scammed you so that they could display their ads on your computer.
    To remove it, see:
    http://www.thesafemac.com/arg-genieo/
    Do not use the Genieo uninstaller!

  • Search criteria is not working in Responsible Group field in sap crm could you please help me this how to achieve.

    search criteria is not working in Responsible Group field in sap crm could you please help me this how to achieve.I have writen code on EH_ONSEARCH .as per below...what changess i need to do..and through partner function and adding the selection params please send the sample .
    code. partner funtction - ZRG DATA :
    DATA : lv_partner_fct type .
    types: begin of ty_resp,
           partner    type but000-partner,
           name_last  type but000-name_last,
           name_first type but000-name_first,
           mc_name1   type but000-mc_name1,
           mc_name2   type but000-mc_name2,
           end of ty_resp.
    DATA: lv_resp_bp type STANDARD TABLE OF ty_resp INITIAL SIZE 0,
           lw_resp_bp type ty_resp.
    IF lv_attr_name = 'Rgroup'.
    lr_entity->get_property_as_value( EXPORTING iv_attr_name = if_crm_srqm_uiu_const=>gc_attr_low
                                       IMPORTING ev_result = lv_low ).
    IF lv_low IS INITIAL.
    SELECT partner
           name_last
           name_first
           mc_name1
          mc_name2
    FROM but000 INTO table lv_resp_bp
    WHERE mc_name2 = lv_low and bu_group = '0010'.
    loop at lv_resp_bp into lw_resp_bp.
        lv_low = lw_resp_bp-mc_name2.
      lr_query_service2->add_selection_param( iv_attr_name = 'Rgroup'
                                                iv_sign = lv_sign
                                                iv_option = lv_option
                                                iv_low = lv_low
                                                iv_high = lv_high ).
      ENDLOOP.
    if lv_partner_fct = 'ZRG'.
      lr_entity = lr_iterator->get_next( ).
    CONTINUE.
    ENDIF.
    lv_attr_name = 'BU_PARTNER'.
    ENDIF.

    <b>You can acheive   this .... first by creating the search help exit    ... by  creating the maintaince  view   then   using it in the   Creation of the search help </b> ...
    see the link for attaching the view   to the serach help .
    <a href="http://">http://www.sapdevelopment.co.uk/dictionary/shelp/shelp_elementary.htm</a>
    reward  points if it is usefull...
    Girish

  • My firefox crashes every 2-5 minutes for unknown reasons. its getting really annoying and i really need help with this :( i cant seem to get an ID on the crash report, its giving a different reason everytime.. i think. please help !

    i have many many crash reports and they all seem different. yet, whenever i search the support pages for help on those crash IDs it shows 0 results. alot of people are having the same problems, and i hope we ALL can get help on this. its getting really frustrating and annoying :(

    i doubt it is from skype. i havent used skype in 2 days or so.
    here are the crash reports IDs from JUST today..
    bp-8c7fab55-79c8-4db1-9527-4ba072111013 10/13/2011 4:51 PM
    bp-db6bf6c4-cf34-4eae-a742-105842111013 10/13/2011 4:51 PM
    bp-f28611cf-3ff0-4658-a843-05da92111013 10/13/2011 4:32 PM
    bp-03fa57ef-580d-4f1d-8fb4-52ac72111013 10/13/2011 4:21 PM
    bp-d07e0d82-df2a-41c8-a19b-bb99e2111013 10/13/2011 4:19 PM
    bp-fafbd8cf-6769-4b76-8153-c17242111013 10/13/2011 4:06 PM
    bp-ee9694ab-585b-4963-8b94-e46432111013 10/13/2011 3:47 PM
    bp-773242e1-a87d-4e19-90cb-ce4e52111013 10/13/2011 3:37 PM
    bp-6bae0db3-895b-4239-8a71-758ce2111013 10/13/2011 3:36 PM
    bp-6dfc1b57-5a8f-4244-baa1-8d0642111013 10/13/2011 3:36 PM
    bp-9a6589cd-0e2f-4299-b517-a6c862111013 10/13/2011 3:31 PM

  • It just doesn't work and help is needed, hence why I'm on a Forum? Brownie points for whoever can help on this one...

    So. As always, it's about iTunes - as Apple is the most inconvenient corporation ever founded. Anyway! I've had this problem for about 6 months and haven't bothered to ask anyone. I've restored the computer numerous times and tried to fix the issue with help from other nonsensical forums. The problem is that 'apple mobile device service' is eating up a large amount of CPU, and therefore tends to make the computer run like a log. I have uninstalled it before but then iTunes won't recognize my iPod - funnily enough. As well as this, iTunes won't connect to the store? However, it doesn't say it's not, it just doesn't load. It states that it is 'accessing iTunes store', but it's not. I'm running all of this on a windows 7 Acer extensa 5235 - just in case that helps. It probably won't, but you guys are clever, right? I mean, I could probably ask you to peel an orange for me, and you'd do it without even physically touching it. Just with the power of your omnipotent minds. Anyway yeah, if anyone can help on this one, would be much appreciated.

    Wow what a rambling mess and complete waste of time.
    Did you try a search of the forums for similar issues?  Doing so would have revealed multiple similar issues with valid troubleshooting, saved you time, and saved those that have read that crap from being subject to your rambling psychosis.
    FYI, in the future, get to the point and cut the crap when asking for help.
    Oh, completely uninstall iTunes and reinstall the current version of iTunes.

  • My calendar will no longer let me add new event or delete them, it comes up with an error saying "cannot save event, no end date set" or "event does not belong to that event store". can anyone help with this?

    my calendar will no longer let me add new event or delete them, it comes up with an error saying "cannot save event, no end date set" or "event does not belong to that event store". can anyone help with this?

    Hi,
    To configure your ODBC DataSource, go to Control Panel ---> DataSources(ODBC) (If you are in a Windows environment).
    Select the tab System DSN. If you have not added your data source, then do so by clicking on the Add button. If you have added the datasource, click on the Configure button to configure it.
    Give the datasource name, then the database name.
    You have to give the hostname, service name and server name. I guess, in most cases, the datasource name and host name will be the same, service name and server name will be the same. If you are using TCP/IP, the protocol will be onsoctcp.
    There will be a file named Services under C:\WINNT\system32\drivers\etc where you have to give the port number for accessing this server.
    It will be like this <service name> <portnumber>/tcp
    Hope this helps...
    best wishes,
    Nish

Maybe you are looking for

  • How do i create a blank new library

    Hello,  I follow the steps exactly for creating a blank, new library. For about  10 seconds, the library is blank, then it copies every music file from my original lilbrary.  What is going on, and how do I create that second library so that it is bla

  • Screen exit for MM01 to add additional fields to basic data tab .

    Hi All , We are working on the SAP version ECC 5.0 . Our requirement is to add additional fields to the general data section of the basic data1 tab for the tcode MM01 . I have gone through many previous queries in SDN but not able to figure out what

  • How does find my iPad know the location?

    My iPad only has wifi.  At my home, find my iPad will not find the location.  At my son's house, find my iPad works.  my son says it is because find my iPad uses the ip address to find the location; his cable provider supplies the location of the ip

  • When will iPhone 5 be available in Saudi Arabia

    Please give me the date or an approximate answer

  • Database link for BLob

    Hi, I currently using oracle9i(9.2). Can I create database link to copy "blob" data? Ken