Help required on Execution of Surveys through E-mail Campaigns

Dear all,
Our Client wants to execute the Customer Satisfaction Survey through an E-mail Campaign and wants to receive the customer feedback to evaluate the customer response.
I have the following concerns to map this requirement in SAP CRM
1. as per some SAP documentation we have to create an URL link for our Survey, here how can we insert this link in to an E-mail? Should we need to create a personalized E-mail form to insert this link?
2. Upon customer clicks on this URL link, and enters the feedback form, how the responses are getting back to CRM server and  where the Questions and answers are storing in SAP?
3. What configuration do we need to do in SAP CRM to achieve this requirement?
4. How can we evaluate the Customer answers and responses without integrating BIW system?
5. What standard reports available in SAP CRM to evaluate the customer response based on ratings given to the each answer?
6. How to track whether customer review the mail or not, in case if customer doesn't want to give the feedback?
I believe that, in SAP CRM a standard solution and reports will be available to address this requirement. I request you to help me in resolving the problem.
it would be helpful if you can refere andy step by step configuration manual for this requirement.
Your suggestions and help will be highly appreciated.
Thank you
Raghu ram

There are quite a few threads with these questions answered in this forum:
SAP CRM: Marketing

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