Hi...my email will crash when i try to open an attachment...verizon said it is a browser problem....also, my pc will just freeze up for no reason i must restart
also a box keep coming up saying a browser setting change is needed..help
hello, this "browser settings change" dialog is usually part of adware/malware active on your pc. please go to ''firefox > addons > extensions'' & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with the security software that you have in place and different other tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Remove a toolbar that has taken over your Firefox search or home page]]
[[Troubleshoot Firefox issues caused by malware]]
Similar Messages
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Mail Crashes when I try to open or attach PDFs larger than one page
Hi All....
Mail (2.1) crashes whenever I try to view or attach a PDF larger than 1 page. Here's a snippet from the latest crash log:
Version: 2.1 (752)
Build Version: 1
Project Name: MailViewer
Source Version: 7520000
PID: 157
Thread: 0
Exception: EXCBADINSTRUCTION (0x0002)
Code[0]: 0x00000002
Code[1]: 0x9064708c
Thread 0 Crashed:
0 com.apple.CoreGraphics 0x9064708c op_TJ + 0
1 com.apple.CoreGraphics 0x903ca0c4 handle_xname + 168
2 com.apple.CoreGraphics 0x903c9da8 read_objects + 444
3 com.apple.CoreGraphics 0x903c8f68 execute_stream + 108
4 com.apple.CoreGraphics 0x903c8eb4 CGPDFScannerScan + 96
5 com.apple.CoreGraphics 0x903ccb7c CGPDFDrawingContextDraw + 444
6 com.apple.CoreGraphics 0x903c52f0 CGContextDrawPDFPage + 184
7 com.apple.CoreGraphics 0x903c4180 CGContextDrawPDFDocument + 240
8 com.apple.AppKit 0x93a8b2fc -[NSPDFImageRep draw] + 252
9 com.apple.AppKit 0x9373e968 -[NSImageRep drawInRect:] + 288
10 com.apple.AppKit 0x93784dc0 -[NSImage drawRepresentation:inRect:] + 424
11 com.apple.AppKit 0x93784be4 -[NSImage _drawRepresentation:] + 168
12 com.apple.AppKit 0x9373b214 -[NSImage _cacheRepresentation:stayFocused:] + 208
13 com.apple.AppKit 0x9378495c -[NSImage _cacheRepresentation:] + 32
14 com.apple.AppKit 0x93752b20 -[NSImage drawInRect:fromRect:operation:fraction:] + 1148
15 com.apple.AppKit 0x938586b4 -[NSImage drawAtPoint:fromRect:operation:fraction:] + 152
16 com.apple.AppKit 0x938584e4 -[NSTextAttachmentCell drawWithFrame:inView:] + 924
17 com.apple.mail 0x00077e68 0x1000 + 487016
18 com.apple.mail 0x00077dc4 0x1000 + 486852
19 com.apple.AppKit 0x938580fc -[NSTextAttachmentCell drawWithFrame:inView:characterIndex:layoutManager:] + 36
20 com.apple.AppKit 0x93853d78 -[NSLayoutManager(NSTextViewSupport) showAttachmentCell:atPoint:] + 864
21 com.apple.AppKit 0x938539d4 -[NSLayoutManager(NSTextViewSupport) showAttachmentCell:inRect:characterIndex:] + 84
22 com.apple.AppKit 0x93779e34 -[NSLayoutManager(NSPrivate) _drawGlyphsForGlyphRange:atPoint:parameters:] + 5784
23 com.apple.AppKit 0x937c7158 -[NSTextView drawRect:] + 664
24 com.apple.mail 0x00028d50 0x1000 + 163152
25 com.apple.AppKit 0x937c6ba8 -[NSTextView _drawRect:clip:] + 1176
26 com.apple.AppKit 0x9372fe18 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 404
27 com.apple.AppKit 0x93732b60 _recursiveDisplayInRect2 + 84
28 com.apple.CoreFoundation 0x907ec3c4 CFArrayApplyFunction + 416
29 com.apple.AppKit 0x9372ff2c -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 680
30 com.apple.AppKit 0x93732b60 _recursiveDisplayInRect2 + 84
31 com.apple.CoreFoundation 0x907ec3c4 CFArrayApplyFunction + 416
32 com.apple.AppKit 0x9372ff2c -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 680
33 com.apple.AppKit 0x9372f3e0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 196
34 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
35 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
36 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
37 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
38 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
39 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
40 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
41 com.apple.AppKit 0x93750044 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 192
42 com.apple.AppKit 0x93729054 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 384
43 com.apple.AppKit 0x9371e348 -[NSView displayIfNeeded] + 248
44 com.apple.AppKit 0x9371e1b8 -[NSWindow displayIfNeeded] + 180
45 com.apple.mail 0x00025194 0x1000 + 147860
46 com.apple.AppKit 0x9371e064 _handleWindowNeedsDisplay + 200
47 com.apple.CoreFoundation 0x907dc73c __CFRunLoopDoObservers + 352
48 com.apple.CoreFoundation 0x907dc9dc __CFRunLoopRun + 420
49 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
50 com.apple.HIToolbox 0x93208740 RunCurrentEventLoopInMode + 264
51 com.apple.HIToolbox 0x93207dd4 ReceiveNextEventCommon + 380
52 com.apple.HIToolbox 0x93207c40 BlockUntilNextEventMatchingListInMode + 96
53 com.apple.AppKit 0x936eaae4 _DPSNextEvent + 384
54 com.apple.AppKit 0x936ea7a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
55 com.apple.AppKit 0x936e6cec -[NSApplication run] + 472
56 com.apple.AppKit 0x937d787c NSApplicationMain + 452
57 com.apple.mail 0x000871d8 0x1000 + 549336
58 com.apple.mail 0x00087080 0x1000 + 548992
Part of me thinks that this doesn't actually have anything to do with mail. I had problems with Safari and Finder crashing every time I they tried to open a PDF. This was partially solved by installing Adobe Acrobat Reader and designating it as the default PDF veiwing app, but this option didn't appear when I ran Mail for the first time after installing Reader.
At this point, I've repaired the disk and repaired permissions, but that's about as much as I know how to do. I'd be grateful for any help that anyone can offer.
Thanks!
Sam E.
1GHz PowerbookG4, Dual 2.5GHz G5 Mac OS X (10.4.8)Hi Sam.
I don’t know what’s going on. I suggest reinstalling the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with your computer:
About the Mac OS X 10.4.8 Combo Update
Mac OS X 10.4.8 Combo Update for PPC
Mac OS X 10.4.8 Combo Update for Intel
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update (which you say you’ve already done), no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
I can not get my Adobe Photoshop Elements 8 organize to open. The edit option comes up with no problem, but will crash when I try to access organize. What should I do to fix this problem?
Hi,
Which operating system are you running on?
Try starting the organizer while holding down the shift key. Hopefully, it should load the Catalog Manager.
Select your current catalog and click on the Repair button. Once it has finished, click on the Open button to see if the catalog opens.
Good luck,
Brian -
Indesign crashes when I try and open my document
I created a file in Indesign which represents many days of work.
It crashed indesign when I was pdf'ing the document and now it crashes indesign every time I try to open it.
It is my only version.
I have tried many ways to open it but nothing has worked - can you help?
I've just realised that now - Indesign crashes when I try and open any document!
Thanks very much
NB Someone suggested I send it to Adobe and they may be able to fix it, but I can't find a contact email to send it to.You need to empty the InDesign Recovery folder (which is hidden in your user profile/library). You can find the path to InDesign SavedData in this link: Replace Your Preferences and the recovery folder should be in the same folder with the InDesign SavedData file.
Once the recovery folder is empty you should be able to launch ID, then try opening the file. If it wasn't damaged while writing it back to disk it will be fine, in the last previously saved state. -
My Digital Editions crashes when I try to open a library borrowed (epub) book or transfer the book to my nook. Please help. I've tried uninstalling and reinstalling.
I'm a librarian....this is what we got to help people. I haven't tried it yet myself.
Dear Library Partner,
Apple released iOS 7 yesterday and many of your Apple users may have upgraded their device(s) or will be upgrading in the near future.
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.
We are resolving the issue but in the meantime, here are immediate remedies for users:
1) Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help articlefor assistance. (Recommended)
2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.
Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.
We encourage you to share this information with your users via email, Facebook or Twitter.
We apologize for the inconvenience.
Regards,
OverDrive's Partner Services" -
RoboHelp HTML v5 Crash when I try to open topic
I did a minor edit on a small topic in an existing project.
Robohelp crashed before I could save. I ended the task and reloaded
the project into HR, and received this msg:
The reference to the file, "C:\help projects\UW\IDI UW\Chap
15\file:\C:\help projects\UW man.css" from the file ""C:\help
projects\UW\IDI UW\Chap 15\syndrome.htm" contains illegal
characters and will not be shown in the project manager.
RH crashed again. I loaded the referenced file in Internet
Explorer, found the funky path displayed on the error msg, modied
it, and saved the file. When I tried to open the project in RH and
open the topic, I didn't receive the error message again, but RH
did crash. Ended the task w/Windows Task Manager, loaded RH and
opened the project. I then deleted the offending topic and
reimported it from an MS Word file. No error msg., but RH crashed
again.
I was able to edit another topic, save, and regenerate.
However, now RH crashes no matter which topic I try to edit. The
last time I worked on this project was 11/07, and everything went
smoothly then.
It's late Sunday evening. I'm stumped. Great issue for a
Monday morning. Any ideas?I decided to try the oldest trick in the book and reboot the
computer. That resolved the problem! Duh!
However, I need to edit the index on the project, and RH
crashes when I try to open the index designer. I haven't tried to
reboot. I am opening another topic on this one. I found many issues
with RH crashes, and maybe that will help someone else, when we
have a resolution. -
Premiere Elements 9 crashes when I try to open a project
Premiere Elements 9 was installed on my laptop when I bought it. I have only just tried to use it for the first time this week. When I choose 'create a new project' it opens but there's only a blank screen - no way to start editing, drag video in, etc. When I try to re-open a project, it crashes - saying there has been an error and it has to close.
I have uninstalled and re-installed from the discs that came with the laptop but this problem continues to happen.
Any ideas what I can do to fix this?
Thanks.Thanks for your suggestions. I'm working on a Windows 7 laptop.
When I try to download the 9.0.1 update I get an error message: "There was an error downloading this update. Please quit and try again later". It doesn't say what the problem is.
1. Yes
2. I've tried this and got the same blank grey screen as before (no work area) - tried to open a project/ create new and I got the error message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down." But then it doesn't shut down.
3. I'm not sure what kind of video card - how do I find this out?
Unless you have other suggestions, given my replies above, I'll try deleting the folder you suggest next.
Thanks
Emily
Premiere Elements 9 crashes when I try to open a project
created by A.T. Romano in Premiere Elements - View the full discussion
emilyw76
What computer operating system is your Premiere Elements 9 running on? For now I will assume Windows 7, 8, or 8.1 64 bit.
Have you installed the 9.0.1 Update and are trying to work from it? I suspect not. To do that, you can use Help Menu/Update within the project or, if that is not possible, you can do the update with the program closed. Use the download link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Then the usual
1. Do you have the latest version of QuickTime installed on your computer?
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As Administrator to the desktop icon of the program?
3. What video card/graphics card does your computer use? How many cards, 1 or 2? And, is the card driver version up to date according to the web site of the manufacturer of the card or the web site of the manufacturer of the computer?
An important troubleshooting scheme is to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
After you determine that the video card/graphics card is up to date and the problems persist, the delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. (After you close out of there and open a project, a new BadDrivers.txt file will be generated but the problem should be gone hopefully.)
Please review and consider the above and then we will decide what next as indicated.
Thank you.
ATR -
my mail app on I phone 4s crashes every time when i try to open, and i can see it thru the setting>general. also phone is overheating and spending battery fast. does any one has some answer on this or same issue? what to do did any has same issue? if i do an complete phone restore what will hapend ?
You can call Verizon to replace it or go to an applestore to replace it since it won't even power on with multiple chargers.
-
My CC crashes when I try to open any application
My CC crashes when I try to open any application - this has been happening for about a week. I installed CC over two months ago and now I cannot use any of the creative suite applications. I don't want to uninstall becuase I am afraid I won't know how to reinstall. what do you suggest. help!
There is no error message. Every application simply crashes and a dialog box to send a report comes up. when I click for details the first of about 100 lines of text/code under "problem details and system configuration" are:
Process:
PDApp [1553]
Path:
/Library/Application Support/Adobe/*/PDApp.app/Contents/MacOS/PDApp
Identifier:
com.adobe.PDApp
Version:
7.0.0.427 (7.0.0.427)
Code Type:
X86 (Native)
Parent Process: ??? [1]
User ID:
501
as I scroll down I see this:
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'"
how would I go about opening anything in a new user account? I purchased CC under my email and password that i have been using with apple for years. I don't have another email to use, and I don't want to change my subscription. Is that what you are suggesting? -
Firefox crashes when I try to open it.
Firefox 4 and 5 both crash when I try to open it. Sometimes the crash reporter comes up, sometimes the process simply stops. I have uninstalled firefox and installed version 3.6 which does work on my computer. I have tried all of the potential solutions listed on you support sites for this issue. While 4 or 5 are installed, the profile manager will give me the crash reporter so I was unable to test that with those versions as I was unable to access the manager.
[[Firefox 18 crashes on startup due to malware - how to fix]]
-
HT204490 Since installing the photos app Photoshop Elements keeps crashing when I try to open a phot
Photoshop elements crashes when I try to open photos since I installed the Photos app.
Hello Deb,
Something fishy going on with those particular files. But without looking at them directly I couldn't say what. Usually in a case like this the problem is some of the metadata that is attached to the file. Where did these files come from? A camera, a scanner, the internet?
An explanation about the Watched Folder function: It looks for changes to a folder, not just automatically grabbing whatever files are in it. Generally, you want to select an empty folder as a Watch Folder. Once this has been set up, as you add files to this folder they will be imported into the Organizer. If you start with a folder full of images, those will be ignored, any new items will be added.
-Brett -
Firefox randomly started crashing when I try to open it. It won't open in safety mode. I even tried uninstalling and reinstalling it.
Last 5 Crash IDs:
<pre><nowiki>Crash ID: bp-6c1090ed-34dd-4953-9780-2c8a12130114
Crash ID: bp-a8474a31-7cf1-47f6-bdd5-bf0852130114
Crash ID: bp-f5bb1893-5b4f-4dca-8f7b-143742130114
Crash ID: bp-452fad30-e171-4866-aa57-5d6522130114
Crash ID: bp-831285de-71c7-48de-8c31-bcfbc2130114</nowiki></pre>[[Firefox 18 crashes on startup due to malware - how to fix]]
-
Finder continues to crash when I try to open my files
Finder crashes when I try to open my user name with all my files in it. I can click on Macintosh HD, then it gives me a screen with "users" listed. I can click on that and the next screen gives me Guest Folder, my user name, and Shared Folder. When I double-click on my user name (it has a house icon next to my user name), it briefly shows all my files/folders and then crashes.
Here's the log:
Apr 23 16:35:43 Lyndas-MacBook-Pro.local ReportCrash[4921]: Removing excessive log: file:///Users/xxxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-18-114538_ Lyndas-MacBook-Pro.crash
Apr 23 16:39:12 Lyndas-MacBook-Pro com.apple.launchd.peruser.501[151] (com.apple.Finder[4922]): Job appears to have crashed: Segmentation fault: 11
Apr 23 16:39:12 Lyndas-MacBook-Pro.local ReportCrash[4928]: Saved crash report for Finder[4922] version 10.9.2 (10.9.2) to /Users/lxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-23-163912_Lyndas-M acBook-Pro.crash
Apr 23 16:39:12 Lyndas-MacBook-Pro.local ReportCrash[4928]: Removing excessive log: file:///Users/xxxxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-23-132011 _Lyndas-MacBook-Pro.crash
(I have deleted my username from the log above and inserted "x")...
This is a new laptop (2 weeks old) and I have had problems off and on with Finder crashing. But I don't know anything in particular that I've done to get it to work correctly.
Need suggestions.
Thanks!
Here's some other information:
Process:
Finder [4664]
Path:
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:
com.apple.finder
Version:
10.9.2 (10.9.2)
Build Info:
Finder_FE-885002006000000~2
Code Type:
X86-64 (Native)
Parent Process: launchd [151]
Responsible:
Finder [4664]
Date/Time:
2014-04-23 15:55:21.996 -0500
OS Version:
Mac OS X 10.9.2 (13C64)
Report Version: 11
Crashed Thread: 3 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000107b70000-000000010803f000 [ 4924K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x00007fff8cc611ba DYLD-STUB$$CFDateFormatterCreateStringWithDate + 0
1 com.apple.finder 0x0000000107e41081 0x107b70000 + 2953345
2 com.apple.AppKit 0x00007fff819c0265 -[NSCell _formatObjectValue:invalid:] + 186
3 com.apple.AppKit 0x00007fff81a59a67 -[NSCell stringValue] + 146
4 com.apple.finder 0x0000000107c73dcb 0x107b70000 + 1064395
5 com.apple.finder 0x0000000107c58e5f 0x107b70000 + 953951
6 com.apple.AppKit 0x00007fff81a54ab4 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 77
7 com.apple.AppKit 0x00007fff81a53de7 -[NSTableRowData _addViewToRowView:atColumn:row:] + 305
Don't know if any of this helps or not...
Message was edited by: retired170Here's some other information:
Process:
Finder [4664]
Path:
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:
com.apple.finder
Version:
10.9.2 (10.9.2)
Build Info:
Finder_FE-885002006000000~2
Code Type:
X86-64 (Native)
Parent Process: launchd [151]
Responsible:
Finder [4664]
Date/Time:
2014-04-23 15:55:21.996 -0500
OS Version:
Mac OS X 10.9.2 (13C64)
Report Version: 11
Crashed Thread: 3 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000107b70000-000000010803f000 [ 4924K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x00007fff8cc611ba DYLD-STUB$$CFDateFormatterCreateStringWithDate + 0
1 com.apple.finder 0x0000000107e41081 0x107b70000 + 2953345
2 com.apple.AppKit 0x00007fff819c0265 -[NSCell _formatObjectValue:invalid:] + 186
3 com.apple.AppKit 0x00007fff81a59a67 -[NSCell stringValue] + 146
4 com.apple.finder 0x0000000107c73dcb 0x107b70000 + 1064395
5 com.apple.finder 0x0000000107c58e5f 0x107b70000 + 953951
6 com.apple.AppKit 0x00007fff81a54ab4 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 77
7 com.apple.AppKit 0x00007fff81a53de7 -[NSTableRowData _addViewToRowView:atColumn:row:] + 305
Don't know if any of this helps or not... -
Speedgrade crashes when I try to open project! Projects won't Direct Link from Premiere either.
Speedgrade crashing when I try to open a project! Projects won't Direct Link from Premiere either - the menu option is greyed out and I cannot select it. I've installed and uninstalled Speedgrade, all all my Creative Cloud software is up to date.
My computer: Brand new 2013 MacBook Pro with Mavericks, 4GB of RAM, 2.4 GHz Intel Core i5.
I can open Speedgrade, but the moment I pull in a project, it crashes. This is the error it's giving me:
Process: sgmacosx [3186]
Path: /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/MacOS/sgmacosx
Identifier: adobe.SpeedGrade
Version: 8.0.0 (8.0.0)
Build Info: Adobe SpeedGrade CC 2014-0~141
Code Type: X86-64 (Native)
Parent Process: launchd [135]
Responsible: sgmacosx [3186]
User ID: 501
Date/Time: 2014-06-23 14:29:22.365 -0700
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 8BFF6EBC-81CF-942C-5950-AB80F0F71196
Sleep/Wake UUID: 677DE7FE-5EA1-424E-B532-353AD4FDA3DF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff0
VM Regions Near 0xfffffffffffffff0:
--> shared memory 00007fffffeba000-00007fffffebb000 [ 4K] r-x/r-x SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8cffe292 __kill + 10
1 com.adobe.dvacore.framework 0x0000000102ccaf2a (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 410
2 libsystem_platform.dylib 0x00007fff90e755aa _sigtramp + 26
3 libc++abi.dylib 0x00007fff942b1a13 __dynamic_cast + 41
4 com.apple.opencl 0x00007fff8854a455 0x7fff8853e000 + 50261
5 com.apple.opencl 0x00007fff885594b7 0x7fff8853e000 + 111799
6 com.apple.opencl 0x00007fff885593eb clSetKernelArg + 70
7 com.adobe.GPUFoundation.framework 0x0000000106d7833f void boost::fusion::detail::for_each_dispatch<boost::fusion::zip_view<boost::fusion::vector2<b oost::function_types::parameter_types<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::add_reference<mpl_::arg<-1> > > const&, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&> > const, GF::PushArgument, boost::fusion::forward_traversal_tag>(boost::fusion::zip_view<boost::fusion::vector2<boos t::function_types::parameter_types<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::add_reference<mpl_::arg<-1> > > const&, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&> > const&, GF::PushArgument const&, boost::fusion::forward_traversal_tag) + 79
8 com.adobe.GPUFoundation.framework 0x0000000106d781ad int GF::InvokeKernel<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> >(boost::shared_ptr<GF::Device> const&, void*, void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), dim3, dim3, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&) + 125
9 com.adobe.GPUFoundation.framework 0x0000000106d75469 GF::PixelFormatConvert(boost::shared_ptr<GF::Device> const&, void const*, int, dvamediatypes::PixelFormat, void*, int, dvamediatypes::PixelFormat, int, int, dvamediatypes::RenderQuality, bool, boost::shared_ptr<dvacore::utility::RecycledMemory const> const&) + 23257
10 com.adobe.GPUFoundation.framework 0x0000000106d8e595 GF::ConvertFrame(ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, dvamediatypes::RenderQuality) + 1301
11 sgmacosx 0x0000000100428708 CIrOpenGLCompositingEngine::COperand::bBindToTexture(CIrPoint const&, unsigned int, bool) + 2266
12 sgmacosx 0x0000000100425411 CIrOpenGLCompositingEngine::COperator::bRender(double, double, CIrList<CIrOpenGLCompositingEngine::COperandInstance>*, bool, bool, CIrTransformationMesh const*, bool) + 2387
13 sgmacosx 0x0000000100422fd1 CIrOpenGLCompositingEngine::bRender(CIrString const&, IIrCompDataProvider const*, CIrPoint const&, CIrPoint const&, CIrRect const&, CIrFrameBuffer*, CIrFrameBufferObject*, CIrOpenGLContext*, bool, bool, bool, double) + 20091
14 sgmacosx 0x0000000100417ba6 CIrOpenGLBlitter::BlitSingle(unsigned int, CIrRect const*) + 5800
15 sgmacosx 0x000000010024e9ee CIrBlitter::DrawBackground(CIrRect const*) + 304
16 sgmacosx 0x000000010024efad CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 809
17 sgmacosx 0x000000010024f00d CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 905
18 sgmacosx 0x000000010024f00d CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 905
19 sgmacosx 0x000000010024e6fd CIrBlitter::Blit(bool) + 841
20 sgmacosx 0x000000010044307a CIrosApp::ScreenUpdate(CIrList<IIrCompDataProvider const> const*, bool) + 212
21 sgmacosx 0x0000000100440bbf CIrosApp::CommandLoop() + 3275
22 sgmacosx 0x000000010043fb9e CIrosApp::iDoRun() + 3978
23 sgmacosx 0x000000010001ead2 main + 98
24 sgmacosx 0x0000000100003744 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8cfff662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8951b421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8951b136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8cffaa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8cff9d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff92648fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff926485e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff92647f25 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff926fd811 CFRunLoopRun + 97
6 com.adobe.dvacore.framework 0x0000000102ba8019 dvacore::threads::RunPlatformEventLoop() + 89
7 com.adobe.dvacore.framework 0x0000000102bab0f8 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 216
8 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
9 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
10 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
11 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8cfff64a kevent + 10
1 com.adobe.dvatransport.framework 0x00000001031774fc boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236
2 com.adobe.dvatransport.framework 0x00000001031771a7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375
3 com.adobe.dvatransport.framework 0x0000000103176d18 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4 com.adobe.dvatransport.framework 0x0000000103166157 SkyConnectionEnv::MainLoop() + 167
5 com.adobe.dvatransport.framework 0x0000000103165c09 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
6 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
7 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x000000010037919e CIrFrameCache::ThreadFunction() + 716
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8cffdf22 __connect + 10
1 sgmacosx 0x0000000100599e50 CIrSocket::poConnectToRemote(CIrString, int, bool) + 190
2 sgmacosx 0x000000010059c4ee CIrSocketFiFoConnection::CConnectRemote::OnPrologue(CIrSocketFiFoConnection*) + 86
3 sgmacosx 0x000000010059c228 CIrSocketFiFoConnection::ThreadFunction() + 50
4 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
5 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
6 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x00000001004ea1cd CIrRIServer::ThreadFunction() + 521
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.adobe.dvacore.framework 0x0000000102b800db boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139
3 com.adobe.dvacore.framework 0x0000000102b7fe48 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4 com.adobe.dvacore.framework 0x0000000102b7fc0a boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42
5 com.adobe.dvatransport.framework 0x0000000103177bb3 boost_asio_detail_posix_thread_function + 19
6 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x00000001005dfb1e CIrTangentDevices::ThreadFunction() + 196
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000000000000b rcx: 0x00007fff5fbfb988 rdx: 0x0000000000000000
rdi: 0x0000000000000c72 rsi: 0x000000000000000b rbp: 0x00007fff5fbfb9d0 rsp: 0x00007fff5fbfb988
r8: 0x0000000000000040 r9: 0x00007fff5fbfb900 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000000 r13: 0x0000000000000040 r14: 0x00007fff5fbfbe78 r15: 0x00007fff5fbfbe10
rip: 0x00007fff8cffe292 rfl: 0x0000000000000206 cr2: 0xfffffffffffffff0
Logical CPU: 0
Error Code: 0x02000025
Trap Number: 133
Binary Images:
0x100000000 - 0x100ae7ff7 +sgmacosx (???) <91D1FAE7-D645-35AA-A07D-D78C1FADF56C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/MacOS/sgmacosx
0x1016da000 - 0x101937ff7 +QtCore (4.6) <CE0DF6D7-6F83-1ED7-6411-7AF7FB2FD394> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
0x1019c6000 - 0x1022effef +QtGui (4.6) <782E276D-EE76-98E5-FA48-0EFA1DF29A3F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui
0x102571000 - 0x10261eff7 +QtOpenGL (4.6) <5D09ECAB-1980-65F5-85CB-3D6EF915A208> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtOpenGL.framework/Versions/4/QtOpenGL
0x10265c000 - 0x102728fef +QtNetwork (4.6) <F0DB9B5B-B832-0E7D-7C5C-0D05CD42EC9C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork
0x102768000 - 0x1027a4fef +QtXml (4.6) <0D38C829-B350-F496-1690-03A16BA953E3> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
0x1027bd000 - 0x1027c1fff com.apple.agl (3.2.3 - AGL-3.2.3) <9851E4CC-DA6B-3AF4-9B06-61BAC289572D> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x1027c8000 - 0x1028c1fff +com.adobe.amtlib (8.0.0.68 - 8.0.0.68) <D3641035-0C73-3572-BB1B-2D2FBC7268F4> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x1028d4000 - 0x102943ff7 +com.adobe.adobe_caps (adobe_caps 7.0.0.21 - 7.0.0.21) <CE3C6356-9EE2-3B88-8261-8612A0743F56> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x10294e000 - 0x102987ff7 +com.adobe.pip (7.2.1.3399) <9E80366E-2A40-34CA-AAE3-2CA50F5F8505> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x102991000 - 0x102a1dfff +com.adobe.headlights.LogSessionFramework (7.2.1.3399) <4D4A32E1-2B7F-34AC-A310-B842CABE6080> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
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0x118ff4000 - 0x119017fff +com.adobe.QTParser.framework (8.0.0 - 8.0.0.141) <E1A473D9-581D-3134-AC0F-C83000982A0C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QTParser.framework/Versions/A/QTParser
0x119036000 - 0x1190e8fef +com.adobe.IPPMPEGDecoder.framework (8.0.0 - 8.0.0.141) <FA1C0CC3-BB78-31E1-BC09-38EDD87F8C56> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/IPPMPEGDecoder.framework/Versions/A/IPPMPEGDecoder
0x119127000 - 0x119447fe7 +com.adobe.CodecSupport.framework (8.0.0 - 8.0.0.141) <A19171FC-4ADA-3E72-A6F2-D0AB90812DDC> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/CodecSupport.framework/Versions/A/CodecSupport
0x1195b0000 - 0x1197b2fcf +com.mainconcept.mc.bc.dec.avc (9.8 - 9.8.11.6624) <436641E8-7C73-4346-5740-EDA0C61A2379> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/mc_bc_dec_avc.framework/Versions/9/mc_bc_dec_avc
0x1197bb000 - 0x11990ffeb +com.mainconcept.mc.dec.mp4v (9.8 - 9.8.11.6624) <F27870EB-399B-9898-B03B-47009790E2C5> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/mc_dec_mp4v.framework/Versions/9/mc_dec_mp4v
0x119918000 - 0x1199f4fe7 +libmp4decMT.dylib (1.1.3) <A663DA9C-874F-742A-58B2-B5665D99CA03> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/libmp4decMT.dylib
0x119a4d000 - 0x119aa3fff +com.adobe.PlayerMediaCore.framework (8.0.0 - 8.0.0.141) <2D639F2C-280A-3E07-8B18-7642AFBE7C0E> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/PlayerMediaCore.bundle/Contents/MacOS/PlayerMediaCore
0x119afd000 - 0x119b45ff7 +com.adobe.DisplaySurface.framework (8.0.0 - 8.0.0.141) <C9C43902-90F9-3A1A-BE5D-C15B702C1569> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/DisplaySurface.framework/Versions/A/DisplaySurface
0x119b9c000 - 0x119bccfff +com.adobe.RendererCPU.framework (8.0.0 - 8.0.0.141) <3CDF0782-0E4C-360F-987B-5AA7A9D31D7A> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/RendererCPU.framework/Versions/A/RendererCPU
0x119c05000 - 0x119d45ff7 +com.adobe.RendererGPU.framework (8.0.0 - 8.0.0.141) <BBA8B0B2-228A-3939-B59A-645C82D0A35C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/RendererGPU.framework/Versions/A/RendererGPU
0x119f62000 - 0x119f73ff7 +com.adobe.PremiereFiltersMetaPlugin.framework (8.0.0 - 8.0.0.141) <CA1053A8-97AC-375E-9F91-5B24CBFE46BC> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/PremiereFiltersMetaPlugin.prmp/Contents/MacOS/PremiereF iltersMetaPlugin
0x119f88000 - 0x119f99fff +com.adobe.TransitionsMetaPlugin.framework (8.0.0 - 8.0.0.141) <E9F66B45-66E4-3E24-8FEE-01679C5E35CC> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/TransitionsMetaPlugin.prmp/Contents/MacOS/TransitionsMe taPlugin
0x11aafe000 - 0x11ab01ff7 +com.adobe.Opacity.framework (8.0.0 - 8.0.0.141) <8C7C46D7-91B4-3D6A-B22E-8890BB2A487F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/Opacity.bundle/Contents/MacOS/Opacity
0x11ab0a000 - 0x11ab0dff7 +com.adobe.Motion.framework (8.0.0 - 8.0.0.141) <D9BACE81-AF3E-3403-B870-814B399590E1> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/Motion.bundle/Contents/MacOS/Motion
0x121a4a000 - 0x121a89ff7 +com.adobe.AAM.AdobeUpdaterNotificationFramework (UpdaterNotifications 8.0.0.14 - 8.0.0.14) <FC7DECBD-48F6-3E2F-8E40-42F19885B415> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotificatio ns
0x122536000 - 0x122562ff7 +com.adobe.ImporterMPEG.framework (8.0.0 - 8.0.0.141) <AB682B01-5004-34B5-B658-15FF3FA8C25F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/ImporterMPEG.bundle/Contents/MacOS/ImporterMPEG
0x123f0b000 - 0x123f24fff +com.adobe.ImporterFastMPEG.framework (8.0.0 - 8.0.0.141) <EC483748-8C8C-3B10-BF7F-CB47661D9B93> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/ImporterFastMPEG.bundle/Contents/MacOS/ImporterFastMPEG
0x126810000 - 0x1268efff3 +com.mainconcept.mc.mfimport (9.8 - 9.8.11.6624) <8D0E0AB2-CD0C-AFCF-4A32-D608A637F0B7> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/mc_mfimport.framework/Versions/9/mc_mfimport
0x123400000000 - 0x123400435ff7 com.apple.driver.AppleIntelHD5000GraphicsGLDriver (8.26.34 - 8.2.6) <D900EBB2-0E47-3DB8-8AA7-A795652167C9> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/MacOS/AppleIn telHD5000GraphicsGLDriver
0x7fff6f6fd000 - 0x7fff6f730817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff87a8f000 - 0x7fff87b51ff5 com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff87b52000 - 0x7fff87b5cfff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff87b87000 - 0x7fff87b90fff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x7fff87b91000 - 0x7fff87bc5fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x7fff87c3c000 - 0x7fff87c63ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff87c64000 - 0x7fff87cf0ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x7fff87cf1000 - 0x7fff87cf1fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff87cff000 - 0x7fff87d37ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff87d38000 - 0x7fff87d39ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff87e37000 - 0x7fff87e3affc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff87e3b000 - 0x7fff87ea7fff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff87f7a000 - 0x7fff88224ff5 com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff88238000 - 0x7fff88267fd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff88284000 - 0x7fff88286fff libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x7fff88524000 - 0x7fff8853dff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8853e000 - 0x7fff8858cff7 com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff888f2000 - 0x7fff88bc6fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff88bca000 - 0x7fff88bd4ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff88c1c000 - 0x7fff88c2afff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x7fff88c2b000 - 0x7fff88c33ffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff89226000 - 0x7fff89236ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x7fff89237000 - 0x7fff89238ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff89239000 - 0x7fff892bafff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x7fff89518000 - 0x7fff89532fff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D99I tried 3.0 and the latest book now opens and ADE says it is on KOBO after I drag it there, but when I disconnect and open KOBO itself it is not there.
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Mail crashes when I try to open it
On Saturday Mail crashed, and unless I hold down the SHIFT key, it always crashes when I try to open it. When I hold the SHIFT key down, it opens, but crashes as soon as I click a folder
Here is a copy of the error log:
Date/Time: 2006-10-02 18:44:16 -0600
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Version: 1.3.11 (622)
PID: 723
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000001
Thread 0 Crashed:
0 libobjc.A.dylib 0x908311e8 objc_msgSend + 0x8
1 com.apple.mail 0x00015988 0x1000 + 0x14988
2 com.apple.mail 0x00015604 0x1000 + 0x14604
3 com.apple.mail 0x0001a180 0x1000 + 0x19180
4 com.apple.mail 0x0001a260 0x1000 + 0x19260
5 com.apple.mail 0x0001b2c4 0x1000 + 0x1a2c4
6 com.apple.mail 0x00041878 0x1000 + 0x40878
7 com.apple.mail 0x00066910 0x1000 + 0x65910
8 com.apple.Foundation 0x90a27a94 nsnotecallback + 0xb0
9 com.apple.CoreFoundation 0x901db118 __CFXNotificationPost + 0x1b4
10 com.apple.CoreFoundation 0x901dfb7c _CFXNotificationPostNotification + 0x340
11 com.apple.Foundation 0x90a258e0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x74
12 com.apple.mail 0x00007f70 0x1000 + 0x6f70
13 com.apple.AppKit 0x97e0fbdc -[NSTableView _enableSelectionPostingAndPost] + 0x184
14 com.apple.AppKit 0x97e2fd30 -[NSTableView mouseDown:] + 0xac0
15 com.apple.AppKit 0x97eeaba8 -[NSOutlineView mouseDown:] + 0x2e0
16 com.apple.MessageFramework 0x868c42f0 -[ASExtendedOutlineView mouseDown:] + 0x240
17 com.apple.AppKit 0x97db4590 -[NSWindow sendEvent:] + 0x10e4
18 com.apple.AppKit 0x97da6c3c -[NSApplication sendEvent:] + 0xebc
19 com.apple.AppKit 0x97daf06c -[NSApplication run] + 0x240
20 com.apple.AppKit 0x97e6b764 NSApplicationMain + 0x1d0
21 com.apple.mail 0x0000ed3c 0x1000 + 0xdd3c
22 com.apple.mail 0x0003dc34 0x1000 + 0x3cc34
Removing com.apple.mail.plist from the ~Library:Preferences folder and moving the Mail folder out of the ~Library folder didn't make a difference. I rebuilt the Permissions and ran Disk Utilities with no problems found. My Mail folder is quite large - 284.7 MBThere appears to be something wrong with Mail itself.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you're using, unless this is the version of Mac OS X that came with your computer:
Mac OS X 10.3.9 Combo Update
You may also want to take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed.
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