Hi, when I open firefox, there's a box in the middle the screen that says:"Thanks for choosing Firefox! To get the most out....".

Is there any way to remove that annoying box ? thanks Sonny

You can hide the box that shows the snippets with code in userChrome.css
Add code to [http://kb.mozillazine.org/UserChrome.css userChrome.css] below the @namespace line.
<pre><nowiki>@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */
#snippetContainer {display: none !important; }</nowiki></pre>
* http://kb.mozillazine.org/Editing_configuration
* ChromEdit Plus: http://webdesigns.ms11.net/chromeditp.html

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Have Firefox & Bing and when I open Firefox I get Ref A and string of characters; then when I get to Bing, no toolbar with bookmarks, etc or way to access mail.

I made Bing my browser and it was working fine until today. When I open Firefox I get a message Ref A: and then a long string of characters. I click on the home icon and the string changes. After doing this several times I get the Bing search page. I do not get the Firefox start page with the tool bar that has my book marks, history etc. I cannot clear the cache if I cannot not get the history tab. If I go the the mozilla firefox program folder and open it, there is a tool bar but cannot clear recent history, etc. there. I do not have an administrator & password on my home desk top; it is just me. I tried to follow your suggestions, but they do not apply to my situation. I really don't know if this is a firefox or bing problem. I used google before bing and had no problems; just wanted to try bing.

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Found 0 results for When I open Firefox I get a "Well this is embarrassing" message. Makes no difference if I click on "Start a new session" or "Restore", it crashes. Then I get a "crash report" which apparently goes nowhere. I have uninstalled and reinst

Found 0 results for When I open Firefox I get a "Well this is embarrassing" message. Makes no difference if I click on "Start a new session" or "Restore", it crashes. Then I get a "crash report" which apparently goes nowhere. I have uninstalled and reinstalled twice with the same result, what do I do to restore Firefox?
== This happened ==
Every time Firefox opened
== Last week when I opened Firefox.

The crash reporter doesn't appear to be working...Here are the details that were contained in the report:
Add-ons: {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}:0.9.10.2, :3.63,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401064631
Comments: I get an error message, " well, this is embarrassing"..and Firefox crashes
CrashTime: 1274739017
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1270304892
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 2699
StartupTime: 1274738966
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 3.6.3
This report also contains technical information about the state of the application when it crashed.

When I open firefox I get a message that "A copy of Firefox is already open. Only one copy of Firefox can be open at a time"

When I open firefox I get a message that "A copy of Firefox is already open. Only one copy of Firefox can be open at a time" Nothing I have tried fixes the problem

See http://kb.mozillazine.org/Profile_in_use

Have Firefox pinned to the Task bar in Windows 7. when I open firefox I get an extra firefox icon in my task bar while having firefox open. It used to show as

I have Firefox pinned to the Task bar in Windows 7. when I open firefox I get an extra firefox icon in my task bar while having firefox open. It used to show as being open on the icon that is pinned to the task bar

# Click the pinned icon to launch Firefox.
# Right-click the pinned icon and choose "Unpin this program from taskbar".
# Right-click the Firefox icon and choose "Pin this program to taskbar".

I just downloaded the new version of Firefox (ver 4). Now when I open Firefox I get the address bar but the information part of my screen is blank. This happens on all web sites. How do I fix this? IE works fine.

I just downloaded the new version of Firefox (ver 4). Now when I open Firefox I get the address bar but the information part of my screen is blank. This happens on all web sites. How do I fix this? IE works fine.

Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* [[Server not found]]
* [[Firewalls]]

When I open Firefox I get this error-firefox.exe application error the instruction at 0x02c38690 referenced memory at 0x02c38690 the memory could not be written

When I open Firefox I get the following error: firefox.exe application error - The instruction at 0x02c38690 referenced memory at 0x02c38690 - The memory could not be written - Click on OK to terminate the program.
If you click on OK it closes Firefox - You can not reopen Firefox until you reboot the computer. Then it starts all over again.
The same happens if I click the "X" instead on the error window.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

When i open firefox, i get asked what program i want to use to open this file.

when i open firefox, i get asked what program i want to use to open this file. i select firefox to open firefox, and it opens to - Index of file:///C:/Documents and Settings/HP_Administrator/- instead of my home page. this has been going on for months. today i updated my kaspersky intrnet security 2011 and since then fire fox will only open in firefox safe, even if i shut down kaspersky. IE opens with no problems.
thanks
jeff

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

When I open Google there is a space in the middle of the screen to type in what I need to search but I cannot find anything similar to that in Firefox.

When I open firefox where do I type what I am looking for; similar to how Google has it in the middle of the screen. Where do I type in the words. So frustrating that something so simple is not easily found and your 'tour" did not show this. At this point, I do not like firefox.

What is the home page and have you set to show the home page on startup?
*https://support.mozilla.org/kb/How+to+set+the+home+page
You can set the homepage to the build-in about:home page if you want a page with a search bar.

It started today , when i open firefox i get a constant pop up that comes in as a message uninstal set how do i get rid of it???

when i open firefox to go on line there is a message pop up box that says "uninstall set" i will click ok but the pop up continues over and over. i want to get rid of this pop up, can you give me some direction as to how to get rid of this pop up? I have uninstalled and reinstalled firefox, and it still pops up.

Brand Thunder software isn't viewed very favorably around here, due to it including "extras" such as you are seeing.

I just installed 4.0b7. When I open Firefox, I get a Javascript Application error message.

I just installed 4.0b7. When I open Firefox, a Javascript Application windows opens with the following message:
"what happened:TypeError: Components.classes ['@mozilla.org/extensions/manager;1'] is undefined".
The browser does open after I click 'OK' on the error message.
How can I fix this?
I have tried uninstaling and re-installing the browser.
I am using Windows 7.

That indicates an add-on is not compatible with 4.0b7. Follow the procedure in the [[troubleshooting extensions and themes]] article to identify the culprit. If you have the Ask toolbar either disable or uninstall it, that one is known to give this error and is not compatible with 4.0b7.

When I open Firefox I get the message "Firefox is already running but not responding . . .

I am using Firefox 3.6.9 with Windows XP SP3. Almost every time I try to open Firefox I get the message:
"Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system."
I then must open Task Manager and find Firefox and stop the process.
I run Firefox on 4 Windows machines and this is the only machine that I have this problem on.
I have looked at the Mozilla Firefox KB and have tried to check on the items that could be causing the problem. I have update my Java in Firefox. I have un-installed Firefox leaving the Bookmark preferences, etc. on my machine, ran CCleaner to clean the Registry of remaining Firefox items and then re-installed Firefox - I still have the problem.
I have installed Google Chrome to fix this problem but now I find that several of the websites and companies I do business with are not compatible with Chrome.
How can I fix this problem? Why am I only having this issue on 1 of my 4 Windows machines?
Thanks!
Bill Artman

For possible causes see [[Firefox is already running but is not responding]].

When I open firefox i get two blank buttons on my tool bar. They have a blank info with a small screen image. Any ideas.

hi, When I start firefox I get two tabs on my toolbar with no data. the only thing in the tab s is an image of a screen. Its as thyough some program is running and hides the info from me. Up to a few weeks ago I only had One tab. when I click on the tab nothing happens and a right click also produces the same result.

Please provide a screenshot of that. <br />
https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Use the '''''Browse...''''' button below the '''Post a Reply''' box to upload the image.

I have Firefox pinned to the Task bar in Windows 7. After upgrading to Firefox 9 when I open firefox I get an extra firefox icon in my task bar while having firefox open. It used to show as being open on the icon that is pinned to the task bar.

* Installed Firefox 9
* I am running Windows 7 64-bit
* I have Firefox pinned to the task bar.
* When Firefox opens, there is a new icon that opens up on the task bar. Normally, Firefox would open within the icon that is pinned to the task bar.
* When I close Firefox, the extra icon goes away.
* Firefox is acting like the icon that is pinned to the task bar is not even there.

Before attempting the steps below, I would highly suggest you visit the latest known issues for the current version, specifically FF 9 release notes.
See:
[[Latest Firefox issues]]
1. Unpin the old firefox icon
2. Go to c:\Program File (x86)\Mozilla Firefox\
3. Double click on "firefox.exe" (FF window & icon will appear in supertaskbar)
4. Pin this new icon by right clicking > Pin to Taskbar (Firefox Icon turns into whitebox)
5. Make sure that you see the hidden folders
[[windows.microsoft.com/en-US/windows7/Show-hidden-files]]
6. Go to C:\Users\%yourusername%\AppData\Local
7. Delete "IconCache.db"
8. Open the taskmanager
9. Kill explorer.exe by clicking on End Process
10. In the taskmanager, File -> New Task (Run...) --> write "explorer.exe" without the quotation mark, press ok

Since the latest update, when I open Firefox , I get an "Exception..."Component returned failure code: 0x80004005....skype..ff_extension/content/browser Overlay.js

Within the past few days when there was a Firefox update, every time I start Firefox, I get the following message (shortened in the middle): Exception..."Component returned failure code: 0x80004005...skype_ff.extension/content/browser Overlay.js"
When I clicked on a link on the US Bank website, I received [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [ISkypeFfExtension.Initialize]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://skype_ff_extension/content/browserOverlay.js :: <TOP_LEVEL> :: line 9" data: no]
In both cases, if I click OK, the process I requested then takes place. What do I need to do?

If you're having this issue open Firefox, go to Tools on the Firefox tabs at the top of your browser window, and click on Add-ons. This will take you to your Add-ons page. Click on Extensions on the right side of the screen and scroll down to the Skype extension add-on. Click on "Disable" to disable this extension. Once this extension is disabled your problem should be fixed. In my case it repaired the problem.

Hi, when I open firefox, there's a box in the middle the screen that says:"Thanks for choosing Firefox! To get the most out....".

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