How can I default Product name in a custom field in SR

While creating a Service Request, I am trying to save the Product name in a custom field using defaulting options. For some reason it is not working, when i tried product id, it works!! I am trying to pass [<Product>] to that custom field. Any suggestions how I get the product name?

Arvindh, this is indeed a join field problem. Product is joined to SR through Product Id. Unless the product id exists, the SR has no knowledge of any other fields of that product record. We are aware of this issue and we are investigating a solution.

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    Welcome, ANILKUMAR BEHERA   
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    Thread: how can i get production version value(verid) for luck through bdc.
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    ANILKUMAR BEHERA  
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       how can i get production version value(verid) for luck through bdc.  
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