How can i do mail merge?

i need to use the mail merge feature when i use a program called salesforce.com. says it's not supported and i must use internet explorer.

This will be down to salesforce to make their application work in browsers other than IE. Checking the salesforce site, quite a few people have requested this - http://success.salesforce.com/ideaView?id=08730000000BqNeAAK

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