How can I fix the "This is not a test user account, please create a new account in the sandbox environment" error?
Hi there everyone,
Recently I tried to make an in-app purchase, I'm not sure whether the app is relevant or not but it was for Tapped Out, however, after trying to make the purchase I received an error message saying "Sign-In Required, tap continue to sign in to check for downloads [Environment: Sandbox]" so I followed the instructions and was then presented with another error message saying "This is not a test user account, please create a new account in the sandbox environment. [Environment: Sandbox]"
I have been doing a lot of research online trying to find a solution and so far nothing has worked for me, I have also been passing emails backwards and forwards between an Apple Customer Support colleague and are yet to find a working solution.
Here are a few pieces of information.
1. I am running iOS 6.1.3 on a 4th Gen iPod, it's relatively new, I got it for Christmas.
2. My iPod is not, and never has been Jail Broken.
3. I do not have a test account and have never tried to make my own apps.
4. I have tried signing out of my Apple ID, resetting my iPod's settings and signing in again.
5. I have tried resetting my Apple ID password
6. I have tried restoring my iPod to factory settings.
If anyone has another suggestion for something I could try it would be greatly appreciated, thanks.
Yep, I've been reading through other threads on lots of different sites over the last few hours and I can't seem to find a working solution, even though some seem to have worked for other people.
Most of them hadn't been updated in a while so I made my own post to see if anyone has anything new.
Similar Messages
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"This is not a Test User account. Please create a new account in the Sandbox environment." How can i solve this problem?
Where are you seeing that? And what exactly are you doing?
Are you a developer? If so, ask in the Developer Forums... -
Whenever I go to make an in-app purchase, a message pops up saying "this is not a test user account." What does that mean and how can I get rid of it so I can purchase things?
Try a soft-reset and see if it works after your phone has restarted (it seems ot have fixed the error for a number of people on here) : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.
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Yep, I've been reading through other threads on lots of different sites over the last few hours and I can't seem to find a working solution, even though some seem to have worked for other people.
Most of them hadn't been updated in a while so I made my own post to see if anyone has anything new. -
Hello,
I wanted to ipdate my application, went to apple store inserted my password. Since then i keep on getting these messages n i can not log in to my apple ID anymore. Plz need help urgently.
*This is not a Test User account.*
+Please create a new account in the Sandbox environment.+
+[Environment: Sandbox]+Has anyone by any chance performed a "jailbreak" on your iPhone?
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hello ,,
i have this problem many times why i don't know and i dont have jealbreak " Cydia " ok
the messageis is :
Error Message "This is not a Test User account - Please create a new account in the Sandbox Environment"
how to solve this problem any helpful answer please ?
thank youThe ultimate solution after you have tried restarting/ rebooting your device (no need to hard reset or restore your device) is:
Click iForgot, then reset your password, change it to your new password. Then go to Store, try downloading any app! Hope this will help because some of my friends had this prob before and all what i did was this way! -
When I try to make an in-app purchase, this message appears: "This is not a Test User account. Please create a new account in the Sandbox environment"
Common on jailbroken iPhones, not so on non-jailbroken iPhones. Thus, if your phone is not jailbroken, restoring from backup will hopefully fix the issue.
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Cant login to App Store "This is not a Test User account"
System:
2013 Macbook Air
OSX 10.8.5
Today I wanted to login to the app store app, to update my OS.
When I log in I get a dialog box that states:
This is not a Test User account.
Please create a new account in the Sandbox
environment. [Environment Sandbox]
[ OK ]
If I try different Apple ID's the result is the same.
Why is this happening?
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Now click your Apple menu (top left corner of your screen)
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Thank you for your reply. Now i reset all settings already. But in "Set up iphone"page, there are "set up as new iphone","Restore from icloud backup","Restore from itunes backup". i choose Restore by itunes but itunes not sync. There are still message "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again." So i would like to ask how shoud i do now? Please reply and suggest me. Thank you.
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I can not buy game money in game. there is always told me, this is not a test user account
game name:三国来了
game supplier:redatoms
I want to purchase game money in this game, but system show below box to me. I can't purchase even I still have money in my apple ID account.
I can not find this game in game center....
I tried several method to recover it, but useless:
a. I have logged out my apple ID in game center, and log in
b. delete game and download game again via apple store in itunes.
pls help me to solve it.
thanksHave you went to the developer's support site/contacted the developer?
Is the iPod jailbroken?
Do you have an iOS Beta on the iPod?
See:
iOS: Troubleshooting applications purchased from the App Store
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