HOW do I cancel my BT Yahoo Preumim email account ...
For over 12 months now I have tried periodically to cancel my Premium access to my BT Yahoo email account. IE, I do not need to collect email via outlook or other pop services any more so there is no point paying for that service. I am happy to log in via a browser.
But every time I get am email about my BT Yahoo account the LINKs & Information in the email make no sense.
This is the latest email I received Today.
Account Ref: [email protected]
Dear Customer, Thank you for using BT Yahoo! Internet.
This mail is to notify you that your monthly payment has changed.
Your new payment is shown below.
(note there is NO payment information shown in the email)
PLEASE NOTE: that this is an automatically generated email for your information only. Unfortunately we cannot respond to 'replies' on this address.
If you'd like some more help, please go to http://www.btyahoo.com/dialupassistance
(Note the above LINK does not work at all)
Best regards, BT Yahoo! Internet team http://bt.yahoo.com
This electronic message contains information from British Telecommunications PLC, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this electronic message in error, please notify me by email (to the email address above)immediately. Registered office: 81 Newgate Street London EC1A 7AJ Registered in England No: 1800000.
I have asked on the very forum before and was told to contact customer support ? There MUST be a way of canceling it online ? Why do BT make there sites so complicated to navigate. And yes I know the email account is part of Yahoo but it is BT that keep sending me emails & taking the money ! So that is why I am asking here.
Any help please !
Dom.
An update for anybody else with similar problems.
I did get an email after about 10 days. And the Short version is if you want to cancel your Premium BT Yahoo email account (That costs about £20 a year just to get email via pop3 or pushed to your mobile device) The ONLY way is to phone BT and they will cancel it for you but will also DELETE your email account after 3 Months ! So there seems to be no way to "downgrade" your BT Yahoo email account back to just a web based account.
This feels rather ridiculous if you ask me!
After using my BT email account for 10 years + I am now in the very slow process of logging into every online account I have and changing my email address to a free Gmail account that does the same job for free !
Once I have changed all the email address on all my important accounts I will go a head an cancel this ridiculous payment.
I guess this can now be classed as closed. But not with a happy outcome.
Regards
Dom.
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