How do I collect my free Lifecycle Designer for upgrading to Acrobat XI?

Just had an hour long run-a-round with customer support over this ...
Important P.S. for LiveCycle Designer Users!
You’ve probably already heard that LiveCycle Designer will no longer be shipping with Acrobat XI. But don’t panic. For those of you who have been using LiveCycle Designer with Acrobat 8*, Acrobat 9 or Acrobat X and want to upgrade to the latest and greatest, we’re offering a free version of LiveCycle once you upgrade to Acrobat XI, just so you can keep on using the programs you’re used to working with. Just get in touch with us and let us know that you’ve upgraded to Acrobat XI. Our customer service representatives will be happy to provide you with the latest version of LiveCycle Designer so you can continue to get your work done as usual with Acrobat XI.
http://blogs.adobe.com/conversations/tag/acrobat-11
Did I not upgrade from Acrbat X to XI - or are Creative Cloud Member NOT eligable for this free version?

Ken,
All I have heard from support is this message from the original escalated ticket. Any advice?
Your Adobe ID:
Your Case Number:0209533712
Hello Fred,
Thank you for contacting Adobe.
You contacted us as you were unable to get the benefits of LiveCycle Designer.
We truly apologize for any inconvenience caused to you.
While checking up with your account we found no serial number of Acrobat 11 under your account, which is why your request could not be processed.
You are also requested to provide us the serial number of Acrobat 11 in response to this email.
For any assistance you can always get in touch with us via live chat (24 by 7) or you can contact Adobe support at 1800-833-6687(Monday–Friday, 5am–7pm PST).
You can also visitwww.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.com as it’s a useful resource for self-help.
Thanks & Regards,
Amanpreet Singh
Sent from my iPhone

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