How do I get a hold of someone about a person getting into my iTunes store account and making purchases?

Someone got into my iTunes store account and purchased stuff with this app called Kingdom Conquest. I got charged like $39 and I have no clue who it is and how they got my information. I changed my password and deauthorized all computers. I need help in order to get my money back and possibly tracking down who the other person is.

ChecksNBalances wrote:
... I can see why Verizon doesn't have so many complaints because half the people just give up ...
Frankly I'd be very interested to learn the true statistics concerning such issues. Unfortunately it's been the experience of many people over a long period of time that these statistics will never be attainable. Meanwhile there's no reason to believe that such statistics as they relate to Verizon differ in a significant way from those of other service industries.
By and large, the "squeaky wheel" principle is at work with customer complaints and related statistics. We just aren't programmed to sit down, go online, and write a post about how well everything is going. OTOH we are rarin' to go when things go south. Having said that, I note that while we encounter many complaints on these boards that are apparently justified, many others merely reflect a "rant" mentality. This situation has been discussed in detail here many times, it is not subject to solution, and it will remain a factor in the future.
The road to success with service issues is similar to the road used to get anything else accomplished. Ask nicely, ask succinctly, and listen more than talk.

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I get "Unknown Error." when trying to re-log into the iTunes Store for Windows

My AppleID and password work when using a web browser and logging in here, but not when i try to log in through iTunes for Windows.
My events leading up to the error are below. Any suggestions for a fix/solution?
1) "Unauthorized Computer" message when trying to play newly bought iTunes movie.
2) Authentication Failed using AppleID
3) Sign out completely
3a) Try to sign in, but get "Unknown Error."
4) Uninstalled iTunes
5) Reinstalled iTunes
6) Login attempt: Unknown Error
7) Tried deleting "SC Folder" from User Tips
8) Login attempt: Unknown Error
Any thoughts on what I could do differently to get this resolved?

How I solved my UNKNOWN ERROR login issue:
I figured out that I had downloaded the 32 bit version of ITunes but I have the 64 bit version of Windows 8. So I uninstalled the 32. and downloaded and installed the 64 bit version of ITunes and everything worked just fine. The Windows 8 firewall was not an issue.
How to determine your version of Win 8. Go to Control Panel, System & Security, then System and that screen shows the version.
I just brought home a new Toshiba laptop and was surprised to see that I have the 64 bit version. But pleased that I fixed the agrivating ITunes issue.
Good luck!

I am not able to open my itunes store account in my apple iphone.What is the security code? Where can i get the security code to fill in the form of apple itunes store account?

iphone 4 32 gb
version 7.1.2 (11D257)
when i open the account itones store asks a security code. I purchased this device from another person. i dont know the security code to fill in the format.

The security code is the Apple ID of the person who setup the account. You will need to have the person you purchased the iPhone from remove their information from the iPhone.

How to get Apple ID and password that is different to iTunes store account which I have already activated and completed contracts, tax information and bank information I want to create a Paid Books Account use apple ID

I was given this address from the Apple customer support team.
I have an active existing iTunes store account and use the same Apple ID for signing into my iTunes Connect Account that distributes Apps.
I have created some books using the iBook author and in order to distribute content on the iBookstore I have been told electronically that I need a new Apple ID and password that is different to iTunes store account which I have already activated and completed contracts, tax information and bank information valid until 2013?
I want to create a Paid Books Account using the same email address, tax information and bank information. This has been most frustrating, as I cannot get passed the sign in section and there is no contact person I can speak to. I was of the understanding the iTunes connect account and the Developer programs which I paid good money for is all what I needed to be paid for selling iBooks on the iBookstore???
I only have one email address and wish to also use it for the Paid Books Account. I have books ready to be exported and published.
I am also having trouble locating and downloading iTunes Producer. I understand I need to have the Paid Books Account active to access the iTunes Producer program. Please help.
See additional information below:
What device did you use to connect to the store? Mac computer
Which operating system is installed? Mac OS X v10.7.x
What version of iTunes is installed on your computer? iTunes 10.6
Choose the iTunes Store or App Store for your country: Other
Please select your country: Australia

Hi Lrwill,
If the apps that are on your son's iPad were purchased under his Dad's Apple ID, then signing your Apple ID onto the iPad will not help you with updating those apps.
Also, if the iPad was sync'd with his Dad's iTunes library, then hooking it up to your computer/iTunes library, will require you to reset the iPad, and everything that was loaded under the other Library and Apple ID will be wiped out.
Can you provide a little more info about what was set up under which Apple ID and what iTunes library the iPad was sync'd with?
Cheers,
GB

How to delete an "Available Download" from iTunes Store account?

Greetings,
I’ve downloaded various “free TV episodes” to my MacBook Pro from the iTunes Store, watched them, and deleted them.
The problem is that the next time I start up iTunes on my MacBook, iTunes automatically goes to the iTunes Store and begins “Checking for Available Downloads,” where the already deleted (from my MacBook) “free TV episodes” are *still* listed on my iTunes Store account as “available for download”. Thus, the downloads start to download again (and again, and again, and again . . .) automatically - after they've been deleted (repeatedly).
I’ve logged into my iTunes Store account to see if I might delete these listed items directly, but I see no place where I might access a list of “Available Downloads” so that I might update it. Can anyone help with how I might *permanently delete* the already downloaded and already deleted items?
Thanks Much!

Reboot the iPad and then see if you can delete the stalled download. Try swiping across the progress bar as well after you reboot.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

Does anyone know how to get a hold of someone in charge of QA

Customer support is dire! I have spent long hours dealing with costumers service <whose only modes of help are sending me out to buy something new or provide me with a hyperlink to help page that was two clicks away anyway> Between thier lack of knowledge and SARCASTIC JABS it's amazing that I have retained my sanity. I won't go into details but I'll catch you up. 4 sessions in live chat with LOOOONG delay in between responses and I can not make recovery disc, my phono jack does not function properly, my system can not communicate MTP <you know, what you use to fill your ipod, and I kid you not there is a fan LITERALLY RATTLING AROUND inside my 2 month old notebook. So what do I do? I exhaustively seach for away to get a hold of customer service, and all I can find are blogs about how HP costumer service sucks. Bear in mind that I did not put suck into my search engine. I put "HP QA and HP customer service" into google and what returned was BLOGS ABOUT HOW HP CUSTOMER SERVICE SUCKS. Those were the most relevant results in google. So I finally come to this forum and find a thread about..........you guessed it hp customer service sucking.....but oh no an HP moderator locked it down and provided a link to the page where one can obtain the very customer service that has been deemed insufficient by the very COMMUNITY that it is supposed to support. WE PAYED YOU PEOPLE! YOU ARE HERE FOR US NOT WE FOR YOU.
Does anyone know how to get a hold of someone in charge of QA
I will eventually shake the correct bush and flush someone out and I will share my information.......any advice COMMUNITY?

Hi zach317,
Thank you for visiting the HP Support Forums. As stated in the thread you have cited, the purpose of this forum is to give feedback or make suggestions on ways to improve the forums. Should you have feedback on other issues, please contact HP directly using this link. This is a user-to-user forum, so you'll have to use this link for direct assistance from HP.
Many members of the community are extremely knowledgable. If you're having an issue you believe the other users in the community may be able to assist you with, please feel free to find the appropriate forum and post your question there.
Should you have any further questions or concerns, you can send a Private Message to me or another moderator or admin at any time.
Thank you!
Message Edited by SandyD on 11-22-2008 03:03 AM
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option t

Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option to get in touch with these people. Any ideas anyone?

Hi SwarovskiUK,
I'm sorry to hear that you've been having trouble contacting Customer Care. Live Chat is certainly available--are you not seeing the chat option on the Contact Customer Care page? Or are just not able to get through?
In any case, I should be able to help you myself. What can I do for you?
Best,
Sara

TS1424 I have used itunes forever, now when I try to go to the itunes store, it says an error has occured error code 3212, how do I get back into the itunes store

I have used itunes forever, Sunday night when I tried to get into the itunes store an error popped up and said could not open; error code (-3212), How do I get back into the itunes store?

Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

My Iphone 4 screen has gone blank... If someone calls the person gets full ring but no display on my screen... niether home button nor power off button is working... help!

my Iphone 4 screen has gone blank... If someone calls the person gets full ring but no display on my screen... niether home button nor power off button is working... help!

Try press and holding down the Power and Home button until you get an Apple icon on the screen.
http://support.apple.com/kb/ts1445

HT1689 I need to get my iPod to no longer be associated with the original i store account. My husband set it up through his account but now I have my own account. I don't want to go through his every time I want to make a change. how do I make this change

I need to get my iPod to no longer be associated with the original i store account. My husband set it up through his account but now I have my own account. I don't want to go through his every time I want to make a change. how do I make this change?

I am trying to stop using my I-pod under my husband's I-Tune account. It was set up under his account and the only way I can use it under my account is to erase all of the songs my husband loaded on for me. I had heard there is a duration that I-Pods are locked into to one account only, and I am trying to discover how I can use my account without having to erase everything on the I-Pod. I know it sounds confusing but that's the way I-tunes have set it up. thanks for asking.

How to get rid of the error message we could not complete your iTunes store request?

How to get rid of the error message we could not complete your iTunes store request?
having this problem when trying to authorise an newly downloaded app in iTunes

Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings.
Edit

HT1420 When I try to connect to itunes match, I get an error message that says "We could not complete your iTune Store request. An unknow error occurred (4001). How do I resolve this issue?

When I try to connect to itunes match, I get an error message that says "We could not complete your iTunes Store request. An unknown error occurred (4001). How do I resolve this issue?

I purchased iTunes Match several days ago and I am getting the following error when I try to allow iTunes Match to run. Please advise how to fix this:

HT204498 I have 2 apple store accounts and this has resulted in 2 iTunes accounts with different TV show purchases. How can I get both on my AppleTV?

I have 2 apple store accounts and this has resulted in 2 iTunes accounts with different TV show purchases. How can I get both on my AppleTV? It was suggested I sign out of the current active AppleTV account and sign in with the other. I can find no way to do this. Also, I have been advised by Apple that I cannot consolidate the two accounts.

I am certain you are doing backups of your TV shows on your computer in iTunes?! If not, do so. You should also make sure that you backup both accounts. Now, for your problem, you could combine the backups to one location then use your computer function on your Apple TV to watch all of your TV shows in one place. The only other way to watch both accounts is to actually go into account settings on your Apple TV and change the account info to the account you want to watch the TV shows in that account. Sounds awful, probably is.

How come you need an iTunes Store account to get album art?

I have no problem with this, because I do have an account. But on my sister's computer, she can't get album art because she doesn't have an iTunes Store account. Mainly because you need a credit card to set one up, and she's only 10. She just uses iTunes to burn her CD's to play on her iPod, she's only 10, why does she need an account to get album art?

I don't think any of us can definitively answer this one since it is decided by somebody like iTunes marketing. However, Apple is a for-profit corporation. The album artwork download is definitely a service for customers, and maybe a free perk to potential customers. If you have that account you are just one tiny click away from making a purchase and don't even have time to have second thoughts that you might have if you had to enter a credit card number each time. Kind of like a store offering something free inside to get you to walk through the door.
Message was edited by: Limnos

How do I delete an iTunes store account?

I would like to delete a duplicate iTunes store account. Any suggestions on how to accomplish this?

I inadvertently started two iTunes accounts. I don't want two iTunes accounts. The older, incorrect iTunes account has my correct email address associated with it. Therefore, the newer, correct, preferable account CAN'T use this email address.
If I can just delete the older account, then I can use the new account. Get it?

How do I get a hold of someone about a person getting into my iTunes store account and making purchases?

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