How do I make 3GS email display images, PDFs, Excel, etc?

We have two identical iPhone 3GS and when an email from Outlook is sent to both, one will display images, PDFs, Excel, etc. while the other will not. Both have been updated to the latest software iOS 5.1.1 and Load Remote Images ON. iOS 5.1.1 has been reinstalled on non-performing phone with no improvement. How do I fix this?

Thanks SBerman for the explanation which works on a gmail, yahoo and one of two AOL accounts. In sending the same test message from Outlook to four different email addresses, all but the sending AOL address can view images on the 3GS. The second AOL email account which can open and view files & images is set up identically as the other AOL.Quirky but I can simply not send to that one non-working AOL address. Thanks again for your help.

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