How do you design a multi-day software training class that has...

....customers from all over who need to actually practice with the software on their own computers?
We're really struggling with designing the class to be interactive.  Their use of the software won't be through Connect Pro.  Instead, we're using Connect Pro to interact and set up the labs, and then they work on their own version of our software to do the labs...and then we keep going.  However, everyone works at a different pace, and we end up just lecturing through the labs to keep everyone together.
We're going toward self-paced eLearning, but we have probably 1-2 years of this left.  Anyone out there doing live online software training?  Right now the class is three days, and it runs for six hours a day.  It's long and too boring right now!
Thanks!

There are lots of books about software design. Have a look at them on Amazon or in a book store.
Have a look at UML (Unified Modeling Language). UML defines a number of diagrams, such as use case diagrams, sequence diagrams, class diagrams etc., to help you find out requirements and design your software system, and it's one of the most widely used tools for designing software systems.
On a smaller scale, a book like Effective Java might be interesting.
http://java.sun.com/docs/books/effective/

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