How mail can be send to superior if not approved within deadline

Question

Hi firends,
I'm a little new 2 workflows and i have 2 issues
1)   If the approver doesnot act with a time limit a mail has to be send to his superior regarding the delay approver is creating. How can i achieve this scnerio? will the tab 'LatestEnd' has to be used? and if yes how can i use it?
and the approver should still be able to approve it and the flow should not be altered.
2)  If the approver does not act within the time limit, the approval process should be assigned to another user. But in this case also the flow should not be altered exept that the approver has changed. How can i achieve this scnerio??
Kindly reply soon.
Thanks & Regards,
Ajo John

Answer 1

Hi Ajo,
May b u can try the following.
1) If the approver doesnot act with a time limit a mail has to be send to his superior regarding the delay approver is creating. How can i achieve this scnerio? will the tab 'LatestEnd' has to be used? and if yes how can i use it?
and the approver should still be able to approve it and the flow should not be altered.
Yes. You are right u can use the "Latest End" tab
Choose "workflow Item Creation" in the Refer Date / Time field
and in the Time field enter the  "x" days after which the Superior must recieve the mail.
and in the bottom  half of the page.
enter the Supervisor  as the Recipient of the when last end date missed.
u can choose "user" and then enter the Superior User id
or u can use "Expression" and then enter a expression which determines the Superior user id.
2. If the approver does not act within the time limit, the approval process should be
assigned to another user. But in this case also the flow should not be altered exept that the approver has changed. How can i achieve this scnerio??
U can achieve this,  by making the Agent determination as a background activity.
U can follow the sequence
U can use a Fork
with 2 inputs and 1 output.
Branch 1
1. Approval Process with Agent1 as the responsible Agent.
2. Approval step set with "Latest end" set as 3 days
Branch 2.
1. Approval Process with Agent2 as the responsible Agent.
2. Approval Step set with "Requested Start" set as 3 days (i.e. the latest end of the previous agent)
May be  this answers your question.
Raj