How to change the register of an iMac

Dear list members, I just bought an iMac 27" Late 2012 for my lab. I tried to include it in my Apple Support Profile, but the system says it has been already registered to another Apple ID. I have only two IDs (one active and one that I do not use anymore) and checked them both, withouth finding this new mac. How can I correct this register? Could you please help me?

Contact Apple's Express Lane and have them straighten things out. There's no way that a new machine is tied to another AppleID unless it's not a new one.

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