How to Check product warranty in CRM based on R/3 invoice creation date

Question

Dear all,
As per our client business process, for a sales product warranty starts once after creation of Invoice in ECC system. in that case, how to perform warranty check in CRM Complaints based on ECC Invoice creation date.
Please suggest me the standard SAP solution for this. Your help will be highly appreciated
Regards
Raghu ram
Edited by: Raghu Ram on Jan 11, 2010 7:24 AM

Answer 1

Hi Raghu,
This is pure development. But it is possible.
You need to use a function module to create warranty contract in CRM against to ECC invoice with the following prerequisites
1. Same SLA should be available in both ECC and CRM (In ECC there is no SLA concept, in that case u need to maintain SLA as text component in delivery/sales order or any Z transaction document, the same can be pulled into CRM warranty contract)
2. All the products sold in ECC should be having serial number during delivery process. Then the combination of product and serial number will be created an equipment master in ECC. This equipment master should be replicated to CRM as and when it is created in ECC.
3. The partners in equipment master should be same as in invoice or sales order document in ECC
4.  Addiitionally, all the products in the ECC invoice to be replaced as service material with SCN item category (We used this logic), so you can use any other logic to get service line item. You can use any common service material also as line item.
5. Male the status profile settings to release the contract once it is created and saved in CRM
6. In the complaint or service request document, set the contract determination as Unique number (I think "D")
As standard, You can create wrranty contract and assign warranty master as and when ECC invoice is created by manual method.
Hope this development logic will be useful.
Regards,
Ram.