How to create link to Bug DB and Oracle Support SR

I have been trying to connect Bug DB to apex, but got a insufficient previledge error.
I need to connect to Bug DB and Oracle Support through my APEX application to get bug status and SR status automatically.
I think I should create db links to Bug DB and Oracle Support SR DB first,
but I got below error while trying to do it.
Create Database Link Failed.
ORA-01031: insufficient privileges
Who can grant me the privileges, or let me know how to link to Bug DB and SR DB.
My Workspace / Schema of APEX(apex.oraclecorp.com) are listed below.
OARDC_JSRC / JSRC_CLJ --- For Development and Test
NOKK_JSRC / NOKK_JSRC --- For release.
Thanks & Regards,
lgui

Hi Igui,
please don't discuss Oracle internals on the public OTN forum. We have an internal mailing list for such questions. Please see "Internal Application Express Discussion Forum" and "Contact Support" link in the "Side Specific Tasks" region on the login page. This link will also explain what to do to get database link privileges.
About BugDB integration, please have a look at the following posting http://joelkallman.blogspot.co.uk/2010/12/bugdb-reporting-version-2.html
Regards
Patrick
My Blog: http://www.inside-oracle-apex.com
APEX Plug-Ins: http://apex.oracle.com/plugins
Twitter: http://www.twitter.com/patrickwolf

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Date: Mon, 22 Jul 2013 10:48:46 -0700
From: [email protected]
To: [email protected]
Subject: I feel like a rookie but, can someone tell me how to create links to external URLs in Muse?
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