How to Develop New Application in CRM

Hi all,
I need your help to guide me in deciding which transactions, customization and/or development tools that i should use for developing new application in CRM to replace an existing web based application?
The following steps are some the current system business processes:
1. User (requester) login to System
2. Click Generate a Request
3. Fill all requirement information on the form which contains user specific fields
4. Click save, system will save the request form with status Issued and generate a control number and display it.
8. User can print the form by clicking Print Information.
9. A notification e-mail will be sent to the selected approver to approve the request
10. Once the approver receives the notification, he can log in to the system and approve/reject the request.
11. Once done, a notification e-mail will be sent to the selected the requestor.
12. User can print the form by clicking Print Information.
Also, the new application needs to enable the user to add/review/update attachments, keep tracking of histories, add note and to have other CRM features.
Please note that last year we developed many portal applications using Web Dynpro for Java and all applications are working fine. However, our management want us to use CRM system as a solution to migrate this web application to SAP.
Thanks in advance for your help.

Hello Ali,
1. do the requester and approver users have Portal and CRM accounts?
2. What CRM and Portal Version do you use?
3. Is there any decission made which CRM Frontend you should use: PC-UI, IC Web Client, SAP GUI for Windows, Mobile Sales?
Regards
Gregor

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