HOW TO edit original message text in a Reply email

Hello All! 
We have an Application over several countries in which our Field Technicians must answer emails (reply) informing field ocurrences in order to update our central database in a (quite) "real-time" basis.
The problem is that, to do it, they need to edit the original message text (field parsing info), typing info, changing original message text. But we can't!
How can we do it? For now it's only posible to type new info in the "email answering area", not in the original message area.
This Application is working well since 2 years ago in Smartphones running Windows Mobile (Motorola).
Now we bought 20 new Blackberry Curve 8520 and we are in troubles to use them well.
Can somebody help us?

Hi,
you need find that screen and change that text. It will be modification of SAP so you will have to request for access key. It should be screen 400 in function group SUU5. There is a text element INFO_CASESENSITIVE_PWD.
Cheers

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