How to get rid of pesky "forms" messages?

Every day I handle PDFs from many clients. We convert magazines to digital Web versions. They send us the same type of PDFs they output for their printers. With one new client, I'm having a distracting problem. Each time I open his PDFs in Acrobat, I see "Acrobat has detected that this PDF has form fields. How would you like to edit this form?" When I talk to the client, he is puzzled and says there are not supposed to be any forms. Could he be making a mistake when he outputs them from InDesign?
I've also tried opening the Reader, and get a different odd message:
"Please fill out the following form. You cannot save data type into this form. Please print your completed for if you would like a copy for your records." [Highlight Existing Fields]
Arggg.

I'm seeing error messages because the designers used a product made by Enfocus to handle their certificates. Details at the Enfocus website:
http://www.enfocus.com/en/support/knowledge-base/acrobat-displays-a-at-least-one-signature -has-problems-requires-validation-message
Just one problem, when I followed the steps to make the error messages go away, a button ("Add to trusted identities") in Acrobat that I needed to click was grayed out.
So, I'm having to convert each PDF to X-1a to get a normal file to work with.

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