How to reset Safari when locked by fake FBI.

I get a Safari lockout  wanting money and pretending to be the FBI.

Here you can find all of the step by step[ instructions and also watch video tutorial how to get rid of this scam
http://malwaretips.com/blogs/europol-mac-os-x-virus/

Similar Messages

  • How do i reset safari when it isn't in the dropdown menu

    I have been looking up how to reset safari and everything says that it should come up in my drop down but it doesn't and i need to get rid of trovi on my computer. help!!

    A reset won't help when you default search engine has been altered by malware.
    Help >  Remove Trovi Search from Apple Mac OS X
    * Newer versions of Safari do not have the reset feature available.

  • How To reset Safari window size back to original factory setting?

    How To reset Safari window size back to original factory setting?
    I resize my pages often but I don't want to always keep them at random sizes. I want to know the proper method to reset the webpage size back to it default size. Right now it's too wide, and I click the green plus button in the upper left corner and it goes down to a very small size, I click the green plus again and it returns to the Too Wide size. I just can't seem to get it to go back to the default size.
    Thanks for your help!

    You could try this.   Set the safatri page to your convenience by dragging the bottom right hand corner of the page.   Quit safari, then immediately relaunch.   It should start up the same size as it was before you quit.  Then ...
    Go to Safari > preferences and set the page as your home page.

  • How to reset safari 8

    How can I reset safari 8 on os x yosemite. I have redirect problem on my browser. I want to search things from toolbar using google but it redirects me to a different search engine. I checked all extensions there is no one there that seems wrong. please help me.

    In OS X 10.10, with the new update to Safari, you can't simply reset Safari like before. Now you have to actually go in and manually disengage anything plugged in to safari.
    This means entering the Library folders for both the system and user accounts affected by the Trovi/Conduit/Search protect redirect malwares.
    First up is closing Safari down. Quit it, or Force Quit it using the Command/Option/Esc shortcut. Next up is to navigate to Finder and remove traces of the pest in your user files.
    While some antivirus programs are great for this, avoid MacKeeper like the plague, it basically will do the same thing. Do not ever use it.
    I should warn you, deleting files in this part may affect your computer adversely. When in doubt, TIME MACHINE BACKUP!!!!
    Mouse up to the "Go" top menu selection, and hold down the Option/Alt key. Magically, the Library folder will appear, which you'll need to click on, and go in to. The file path should be something along the lines of /Users/YOURNAME/Library. Inside this are a few folders that you'll need to pop in and check out. Application Support is one of them, this will house anything dealing with preference files or misc files for programs or apps, including in some cases, search redirect add ons. Find the name of your assailant, be it Trovi, Conduit, or the plethora of others out there that hijack your browser (take note of the website it launches when you go to your homepage, check Safari's system preferences to double check prior to this dive into your system files).
    Once you've located files associated with the program, Command/Delete them, or just delete them however you normally would. Securely empty the trash to ensure that even if they're in use, they will be deleted.
    Next folder on the list is back in the Library, so head backwards in the File path and scroll down to Internet Plug-ins. Inside this folder is anything Safari uses, either intentionally or not. Clear anything in there that doesn't look right, this Folder is normally empty by default anyways.
    Next folder for inspection is back in the Library folder, named Safari. This is the real bread and butter here, and where you'll find .plist files galore. You should open and clear Extensions folder, LastSession.plist, as well as the Local Storage folder. Do not delete folders in this enclosing Safari folder, only files.
    Empty the trash securely again. Next up is to check the system Library folder for any lingering pest files. The filepath for this folder is simply inside the main drive, Library will be on the same hierarchy as Users, System, Applications, and so on. Open the Library folder, open Application Support folder, and again, check for anything suspicious. Anything inside this folder is a series of preference files for applications used by users/the system. Hopefully there should be nothing in this folder to delete, but on occasion you'll see Trovi or other folders in there.
    The next folder to check, back up the ladder in to Library, is the Internet Plug-ins folder. This will contain files for you to delete, likely as .plugin files.
    The final folder to check is back in the Library, called Preferences. This is where hunting and pecking will be a time consuming affair. You will likely have roughly 100+ files inside this folder, each of them is a com.whatever.whatever.plist file. These are pretty important files. Among these plist files will very likely be a trovi or conduit plist with a com.trovi.whatever.plist file name. Delete that little file, securely empty your trash.
    The final process to finish this all up will be to set your homepage in Safari back to what it used to be. Open it up (WITH YOUR INTERNET CONNECTION OFF), go to your Safari preferences, input your homepage, then save that and close Safari. Restart the Mac, then turn on your Wifi/ethernet connection, and open Safari. It should be hijack-free.

  • Reset Safari When Option Is Ghosted Out

    Got hit with that FBI MoneyGram Scam, and it's blocking my use of Safari. The easy solution of simply going to the Reset Safari tab, doesn't work with this scam, as it ghosts it out. How do I reset Safari manually. Is this through the safety mode sequence? Never done it before can someone take me trhough the steps. Thank you for any help.
    OS Maverick, current update

    1. Force Quit .
        Press command + option + esc keys together at the same time. Wait.
        When Force Quit window appears, select  Safari if not already.
        Press Force Quit button at the bottom of the window.   Wait.
        Safari will quit.
    2. Relaunch Safari holding the shift key down.
    3. MacKeeper removal:
        http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
      4. If this doesn’t help, run EtreCheck and post the report here please?
          EtreCheck:  https://discussions.apple.com/docs/DOC-6173

  • How to reset Safari 8.0.2 on OS X Yosemite?

    Macbook Pro running OS X Yosemite 10.10.1
    Safari Version 8.0.1
    I want to restore Safari to default settings and completely wipe the application. I haven't found a way to do this, I've looked on Youtube, Apple Support, and many other websites. None of them include information on how I can reset Safari.
    Thanks in advance!

    Back up all data before proceeding.
    Quit Safari if it’s running. Then select
               ▹ Force Quit…
    from the menu bar. A small window will open with a list of running applications. Safari may appear in that list, even though you quit it. If so, select it and press return. Close the window.
    Step 1
    If Adobe Flash Player is installed, select
               ▹ System Preferences… ▹ Flash Player ▹ Advanced ▹ Delete All...
    In the sheet that opens, check the box marked
              Delete All Site Data and Settings
    then click Delete Data. Close the preference pane.
    Hold down the option key and select
              Go ▹ Library
    from the Finder menu bar. Delete the following items from the Library folder (some may not exist):
              Caches/com.apple.Safari
              Caches/com.apple.Safari.SearchHelper
              Caches/com.apple.SafariServices
              Caches/com.apple.WebKit.PluginProcess
              Caches/com.apple.WebProcess
              Caches/Metadata/Safari
              Preferences/com.apple.WebKit.PluginHost.plist
              Preferences/com.apple.WebKit.PluginProcess.plist
              Saved Application State/com.apple.Safari.savedState
    Leave the Library folder open. Try Safari again. If the problem is solved, stop here. Close the Library folder. If you still have a problem, continue.
    Step 2
    Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.
    Safe mode is much slower to start up than normal.
    When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.
    Step 3
    If Safari still doesn’t work, quit, go back to the Finder, and move the following items from the open Library folder to the Desktop (again, some may not exist):
              Cookies/Cookies.binarycookies
              Internet Plug-Ins
              Preferences/ByHost/com.apple.Safari.*.plist
              Preferences/com.apple.Safari.Extensions.plist
              Preferences/com.apple.Safari.LSSharedFileList.plist
              Preferences/com.apple.Safari.plist
              Preferences/com.apple.WebFoundation.plist
              PubSub/Database
              Safari
              SyncedPreferences/com.apple.Safari.plist
    Here, "*" stands for a long string of letters, numbers, and dashes.
    Note 1: You are not moving the Safari application. You’re moving a folder named “Safari.”
    Note 2: This step will remove your Safari extensions, if any, and their settings. If you choose to reinstall them, do so one at a time, testing each time to make sure you haven’t restored the problem.
    Try again. Your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.
    If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select
              File ▹ Import Bookmarks...
    from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.
    If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in Step 1. Stop here and post again.
    If you don’t like the results of the last step, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.

  • How to download apps when locked out mad already.

    Why cant I add app when locked out after I reset paw nod sec ques

    surfguinea wrote:
    Oh wow, thanks! .
    I didn't know that the "download" just-do-it-button was actually the greyed out oval that reads "free". For some reason, I thought Apple would choose a more intuitive identifier, like "click here" or "download" or "install" or else a blue, green, or raised button! Thanks for the assistance and clarification!
    I disagree though that core web applications like flash or gmail sucking is entirely other people than Apple's fault.
    Don't start in on Flash pleeeeeease!! There are already a gazillion threads on it here.
    I don't get the problem with Gmail - are you using it via Safari or via Mail?

  • My safari is blocked and I can't get on it unless I pay money, any advice on how to reset safari without actually going on it

    Can anybody help?

    Thanks for reply...
    It is a scam I read on the Internet and pops up and blocks you from using safari, is says you have to pay to get it back...
    Read online it said reset safari but once on safari I can't do anything other than force quit, when I click back on safari. Same thing happens.
    Any ideas?

  • How to reset safari 8.0

    The reset option is missing in safari 8.0. How do I reset safari 8.0?

    Hey Dandy Don,
    Thanks for the question. If I understand correctly, you want to remove data from Safari. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
    Safari 8 (Yosemite): Clear your browsing history
    Safari 8 (Yosemite): Manage cookies and website data
    Thanks for using Apple Support Communities.
    Have a great day,
    Mario

  • HOW TO RESET SAFARI 8 TO DEFAULT SETTINGS

    I am having trouble with my Safari 8 browser. Lately I have problems getting some pages and videos to load. I am noticing that the alert pops up saying something about Flash blocked for this site, and an arrow asking if I want to allow. I have tried re-installing flash player to no avail. I have been using Firefox lately because of this problem, but would like to go back to Safari. Any suggestions would be appreciated. Why did they have to re-invent Safari and ruin it?

    Try un-installing and then re-installing.
    Adobe Flash Uninstaller
    Adobe Flash Player
    To reset Safari, Safari/Clear History and Website Data. Also go to Safari/Preferences/Advanced, enable the Develop Menu, then go there and Empty Caches.

  • How to reset iPod when it is locked up?

    My daughter has entered the incorrect passcode too many times and now it is locked up. I have not synced it since she just got it. How do I reset it??

    Yo have to place the iPod in recovery mode and conect it to her computer and restore via iTunes.  For recovery mode:
    iPhone and iPod touch: Unable to update or restore
    If you do not have a backup you will have to restore to factory defaults/new iPod.  The restore erases your iPod.
    You can redownload some iTunes purchases at no additional cost by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT201304 how to reset phone when you forgot the passcode

    How can I reset my iphone when I forgot the passcode in resrictions.

    If You Are Locked Out Or Have Forgotten Your Passcode
    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    iOS- Understanding passcodes
         If you have forgotten your Restrictions code, then follow the instructions
         below but DO NOT restore any previous backup. If you do then you will
         simply be restoring the old Restrictions code you have forgotten. This
         same warning applies if you need to restore a clean system.
    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
    Follow these steps to restore your device:
         1. Verify that you are using the latest version of iTunes before attempting to update.
         2. Connect your device to your computer.
         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
         4. Select the Summary tab.
         5. Select the Restore option.
         6. When prompted to back up your settings before restoring, select the Back Up
             option (see in the image below). If you have just backed up the device, it is not
             necessary to create another.
         7. Select the Restore option when iTunes prompts you (as long as you've backed up,
             you should not have to worry about restoring your iOS device).
         8. When the restore process has completed, the device restarts and displays the Apple
             logo while starting up:
               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
              iOS, keep your device connected until the "Connect to iTunes" screen goes away or
              you see "iPhone is activated."
         9. The final step is to restore your device from a previous backup.
    If you can not restore your device then you will need to go to recovery mode.
    Placing your device into recovery mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
         1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
             of the cable connected to your computer's USB port.
         2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
             red slider appears, then slide the slider. Wait for the device to turn off.
              If you cannot turn off the device using the slider, press and hold the Sleep/Wake
              and Home buttons at the same time. When the device turns off, release the Sleep/Wake
              and Home buttons.
         3. While pressing and holding the Home button, reconnect the USB cable to the device.
             The device should turn on. Note: If you see the screen pictured below, let the device
             charge for at least ten minutes to ensure that the battery has some charge, and then
             start with step 2 again.
         4. Continue holding the Home button until you see the "Connect to iTunes" screen.
             When this screen appears you can release the Home button.
         5. If necessary, open iTunes. You should see the following "recovery mode" alert:
         6. Use iTunes to restore the device.
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • How to reset password when im been asked wrong questions

    Hello, i have just bought a Iphone4. In the shop who helped me to create a account and start the phone, there was 2 guys who saw my nev account and password. That i dont like because I cant trust 2 strange persons to hold on my (Secret) Password. One of them also saw all of my bankcardinformation.
    But, when i try to reset my password there are wrong cuestions im been asked. And one of the guys in the store said that i just had to answer 3 of all the cuestions. Therefore the wrong questions been asked me when im trying. What shall i do?

    The passcode for the update is the screen lock passcode - should be four digits if that is what you use to unlock your screen.

  • How to reset password when don't know password

    On most accounts on the web, there is an option to reset passwords via a email reminder of what the passward is. We need to do some trouble shooting with the ipod on another issue, and we have tried the two passwords we have. How do we recover the correct password? The iTunes one only effects iTunes, not the iPod?
    MC OS X 1.2   Mac OS X (10.2.x)  

    Do you have a screen lock enabled, and you've forgotten the code?
    If so, you'll need to restore the iPod to reset the code.
    http://docs.info.apple.com/article.html?artnum=60983
    Cheers!
    -Bryan

  • How to reset Safari 8.0.3?

    I want to reset my safari because the homepage was changed by adware (I removed the adware) and I do not know how to get it back to the default. Thanks x

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History and Web Site Data. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site.

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