How to switch how to switch Work process from request type DIA to BTC.

We have problem in our sap sytem,When we try to log in to the sytem it throughd the abap dump
START_CALL_SICK, "no application server offers an BTC service".in sm50 it shows only dialoge workprocess and no backgroung workprocss are present.When i checked the corresponding profile parameter for BGD it is fine.
Please help me in solving the problem.Can i Manually switch the Work process from request type DIA to BTC.If so please let me know the tcode and the proceedure in detail.I am new to basis.
Thanks,
Megha.

Hi,
It can be the reason that you or another person would have changed the profile parameters to include background processes, but not restarted the system
Check the following
1. Latest date and time of when the profile file was changed
2. Latest Restart of the System
3. Latest date and time of when Dialog, BTC process was changed
May be this will give you some clue

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How to switch how to switch Work process from request type DIA to BTC.

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