HP Envy 410

Hi,
I have a problem printing, scanning and copying with an HP Envy 410. I am running win 7 (64) and the printer has been working fine until recently. Now even though the printer is seen on the network a printing error message is received in the printer queue.
When trying to access the scan utility an error message appears "The scanner is currently in use. Please wait until your previous task is complete and then try scanning again". A second message then appears saying that the scanner communication cannot be established.
Any help appreciated.
Regards D

There are a few things I would try to clear up this issue.
1) Restart everything in the circuit. If the printer is connected wirelessly, then start with the router. Unplug the router, wait 20 seconds, and plug it back in. After the router has powered up, then restart the computer. While the computer is restarting hard reset the printer. Unplug the printer while on, wait 30 seconds, and plug it back in.
2) Also try running the HP Print and Scan Doctor. This is an automated tool to help fix printing/scanning issues.
HP Print and Scan Doctor download
Let me know what happens.
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I am not an HP employee.

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I work on behalf of HP
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I work on behalf of HP
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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If my post resolve your problem please mark it as an Accepted Solution

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Hello pvgelder76, and welcome to the HP Forums.
I understand you are having ink compatibility issues. To have your printer regionalized, I would suggest contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
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Jamieson
I work on behalf of HP
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Please send KUDOs
Frank
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This question was solved.
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Hi,
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Microsoft MVP - Windows Experience

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