HP G60-554 Microphone Problem - Inaudible sound w/ incredible static

I pre-ordered this computer before it was released on Thursday of last week. I noticed on Saturday that the microphone was completely inaudible due to a massive amount of static that drowns out the voice. I called HP and we discussed the issue over the phone and after letting the representative hear the recorded sound, he suggested that I return the laptop to Futureshop and get a replacement.
I picked up my replacement today, and to my horror, the microphone issue still exists. The sound driver has been uninstalled and re-installed, it has been updated, and the microphone boost has been tried at all levels.
I'm desperate for some help.
Thank you.
(PS: The laptop is Windows 7 with Coexant Pebble High Definition SmartAudio)
Message Edited by Canadian1000 on 10-25-2009 03:17 PM

tallulah,
Try these steps:
Click Start , Control Panel , Hardware and Sound , Sound , and then select the Recording tab .
Right-click on appropriate internal microphone audio device and select Properties .
Select the Listen tab and then deselect Listen to this device .
-wes
I am an HP employee.

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Good morning,
I have a nice Lenovo G570 with Windows 7 that has been running perfectly for quite a while. I have some old audio tracks (multi-track recordings) that I have done using Audacity on an ancient Windows XP desktop.
I installed a new version of Audacity (64 bit) for Windows 7 from their website and it is fine. It opened up, displayed, and played the old audio tracks without a problem. It even allowed me to remix them as well.
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I downloaded the latest Conexant SmartAudio HD driver from your website - - 8.54.4.51 and installed it and rebooted. I still have the same problem with choppy audio when using the microphone for recording.
What gives? I performed the same test on my wife's Dell laptop (as seen above with my MP3 player), and a Beatles tune came through beautifully. You could hear Paul McCartney clearly singing, "Yesterday... All my troubles seemed so far away..." and it was not choppy at all. Then again, my wife's Dell laptop does not use Conexant SmartAudio HD for sound drivers.
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Go to Solution.

Thanks for the reply. I got it worked out... I contacted Audacity and went over and over everything them. I downloaded and installed the latest audio drivers from Lenovo too (version 8.54.4.51). On my Lenovo G570 with the Conexant SmartAudio HD package, I had to do into the "recording devices" section of the audio after selecting the microphone (either internal or external - if it's plugged in). Then click on "Advanced" and go down to the checkboxes and uncheck:
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mark

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