HP Officejet 4500, problem with printer. Does not print and no files to be printed in the que

Hp all in one printer  I send documents to be printer, but nothing will appear in the "see whats printung menu. This usually happens when I try to print from incoming documents/menus. Most print jobs from Word when from my own computer will print, but not from outside sources. Help

Hello,
Are you trying to print those external documents also from Word or different application. If different application, please ensure before clicking the print command correct printer icon is selected.
I work for HP but my posts and replies are my own.
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