HP Officejet Pro 8600 e-All-in-One Printer - N911a printer assistant

Hi!
So, I replaced an HP Officejet Pro 8600 e-All-in-One Plus with an HP Officejet Pro 8600 e-All-in-One Printer - N911. Subsequently the HP Printer Assistant desktop shortcut disappeared from my computer -- and apparently from the computer entirely because it eludes searches as well. So multiple times (like, 20 times) I have removed and reinstalled the printer on this computer because sometimes -- not every time, infuriatingly -- immediately after installing the printer from the online driver, the Printer Assistant opens -- but there doesn't appear to be a way create a desktop shortcut for it. As soon as I close it, it's gone forever, and it's just not practical to have the Printer Assistant open all the time. The next time I want to scan something wirelessly, I have to go through the process again. It's driving me insane.
Is there any way to download just the HP printer assistant software, or some sneaky way to create a shortcut for it? It's the only efficient way for me to interact with the printer for scanning (the bulk of the printer's usefulness) at my home office, and if I cannot get it to work consistently, this will be the last HP product I buy.
Thanks in advance!

Hi,
Follow the steps below to repair the software installation when cliking the HP Officejet Pro 8600 will not launch the HP Printer Assistant software, these steps should resolve a such:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03659948&lc=en&jumpid=reg_r1002_us...
Please let me know of any change,
Shlomi
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HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
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HP Instant Ink for HP Officejet Pro 8600 e-All-in-One

I just purchased a new HP Officejet Pro 8600 e-All-in-One printer and was setting up HP Connected, etc. I came across HP's new service for ink called HP Instant Ink and was immediately sold. I went to go and sign up and the prompt told me that my printer was no eligible/supported. Now, I am more than willing to pay HP a monthly fee to be a part of this service and I just bought a state-of-the-art printer to do just that.
Thanks to the "Ask HP Experts" forum on printers, I thought this would be the most opportune time to get this addressed. I REALLY want my printer to be eligible in the HP Instank Ink Program and I know you guys can make it happen. I just switched from an Epson and I am really impressed with my new printer; but, if HP added my new printer to the eligibility list for Instank Ink I would be astounded.
Please add the HP Officejet Pro 8600 e-All-in-One printer to the Instank Ink program, I would totally pay the monthly fee for it. Thank you.

I was so disappointed to get to the part where I pay only to be told my new printer, the officejet pro 8600 all-in-one, was not eligiable. But why?

I just purchased a new HP OFFICEJET PRO 8600 e-ALL-in-one printer

I just bought a new printer: HP Officejet Pro 8600 e-All-in-one, Product #: CM749A#B1H and HP 950Black officejet ink cartridge.
I have 5 564XL ink cartridges I bought from HP, unused, unopen: 2 black, expire Aug 2015
1 cyan, exprie July 2015
1 Magenta, expire June 2015
1 Yellow Jaune, expire July 2015
Since those cartridges are not suitable for my new printer, how do I return nd get refund?

You'll need to contact HP Phone Support about this. Failing that, another option would be to sell them on eBay.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Cant WiFi connect HP Officejet Pro 8600 e-All-in-One Printer to internet

I cant WiFi connect HP Officejet Pro 8600 e-All-in-One Printer to internet... at least I think that is the problem. I have followed all the instructions on HP Print and Scan Doctor as well as Troubleshoot HP Installation Failure. My router is running fine for everything else and I have entered the static address for the printer into the router. It appears that my printer believes it is connected to my WiFi (Ihave WPS it multiple times), but when I type it's IP address into my IE nothing shows up. My router doesn't appear to see the printer either. I have the latest driver installed on my computer. I suspect this may be a router issue: new router Asus Double 450 Mbps N Router (Dual band - but it appears my router is using the 2.4Hz band to communicate with WPS). Windows 7 64.
Any help is appreciated!
This question was solved.
View Solution.

Hello NRHII,
Welcome to the HP Forums!
I understand you're unable to connect the Officejet 8600 over a wireless connection. I will do my best to assist you! I would recommend power cycling the router, printer and computer:
1) Turn off your printer
2) Disconnect the power cord from the back of the router
3) Restart your computer
4) Wait less than 60 seconds, plug the power cord back into the router
5) Turn your printer back on, wait for the computer to turn on
Is the wireless light blinking on your printer? If so, please reconnect the wireless on your printer by using the wireless setup wizard: (This information is stated here.)
On the printer touch screen, touch the Right Arrow ( ) to display the second navigation screen.
Touch the Setup icon ( ).
Touch Network , touch Wireless Setup Wizard , and then touch Continue . The printer searches for available networks.
Touch the name of your network, and then touch OK .
If prompted, enter the network password, and then touch OK . The printer connects to the network.
Also, as I was typing this post TreeFrog posted some great information to follow.
Have you followed this entire HP document on Printer Does Not Maintain Wireless Connection? If not, follow this document. Please post your results, as I will be looking forward to hearing from you.
Have a great day!
I worked on behalf of HP.

Officejet Pro 8600 e-all in one; "HP Solutions Center, Web Printing, etc did not install.

Windows 7; Wireless network; Today I installed my new Officejet Pro 8600 e-all-in-one wireless printer. When finished I was able to print, I set up e-print, and the scanner works, but could not find what used to be called the "HP Solutions Center" that I could click on to choose scanning, check ink supply, get "Help", and so on. An HP 8600 printer icon installed on the desktop, but when I clicked it, it was just a bunch of meaningless jibberish but had no function. I went to "Start", then HP, and was able to somehow get a "Scan Icon" to open. I did not get the option to set up "WEBPRINT", nor REGISTER MY PRODUCT, and so on. In other words, the installation did not finish. I tried putting the CD back in, but no additional options were available except to re-configure, etc. Thank you for your help.
This question was solved.
View Solution.

PM sent about Scrubber
JonW
I work for HP

Problems with lcd screen HP Officejet Pro 8600 e-All-in-One Printer - N911a

The backlighting on my lcd screen has all but gone out. Product HP Officejet Pro 8600 e-all-in-one printer - N911a

Hi greenbeaner, I see that you're having problems with your printer's display. I would take a look at the document below. Officejet Pro 8600 Let me know how it goes.

HP Officejet Pro 8600 Plus (All-in-One) - Incoming Fax but mistakenly answer phone

I have landline phone service. On this line, I have multiple phones, an answering machine, internet service via wireless Uverse setup, and the HP Officejet Pro 8600 Plus as a fax. It's also a printer/scanner - but that uses the wireless Uverse service.
The unit works as a phone, if I answer in fewer than 4 rings. The answer machine picks up after 4 rings. If a fax, the fax connects after 6 rings. (Auto answer function is turned on.) This works.
If I mistakenly answer a fax call with the phone that the HP 8600 is connected through, I can press: 1,2,3 and the fax will answer. This works.
Problem: If I mistakenly answer a fax call from one of the other phones in the house (same phone line is ringing as before - but the phone is NOT the one through which the HP 8600 is connected) - 1,2,3, does NOT work. If I rush to the HP 8600: pressing the "fax" button on the unit does not connect the fax call; nor does the HP 8600 give me the option to "Accept" the call, when the phone as been answered.
Does anyone know what buttons to push to get the fax to connect when the phone line is answered at a phone? Either at the answered phone OR if I can get to the HP 8600 when I hear the fax tone - buttons I can push on the HP 8600 to get it to respond to the fax tones coming in on the line?
Thanks to anyone who can help.

Hello Vandy73,
I see that this is your first visit with us here on the HP Forums. Let me please take a moment to say "Welcome".
I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you have some concerns when it comes to answering a fax call by accident from another phone. Pressing the 1.2.3 on the fax is the proper way to remedy the issue when you answer from the fax, however this feature will not work from another phone.
I do realize that this is an inconvenience. The only resolution would be to contact the sender of the fax and have them resend.
Thank you for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8600 Plus_N911g All-In-One

Help, PLEASE.
1. Recent computer purchase. Windows 8.1.
2. Switching printer from Windows 7 Professional to Windows 8.1.
3. A different error message appears, each time I attempt to install above referenced printer.4. [Most recent error] "Installation Error 1722: Failed to add port monitor HP Discovery Port Monitor (HP Officejet Pro 8600)
4. Using latest driver packet from HP Support site.

Try Disabling your firewall and running the installation to see if that helps for starters. If that does not work, try a clean boot and running the installation.
Failing that, try the HP Printer Install Wizard for Windows for installing the printer.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

HP Officejet Pro 8600 e-All-in-One

i have buy and paid this printer in chain shop in country where i also try to buy new cartridges in same shop as sold me this "all in one",,,,BUT THEY DONT HAVE AND WILL NOT order home cartridges for this product,,, so i wonder if this is also HP´s offical politic,, (not to have spare parts for there products??????????? because then i think i must find way to WARN other to buy HP products in this country....
So what to do??
so fare i have buy refilled cartridges on internet shop,, because believe it ore not i have this "all in one" not as an decorative piece ( wich i definitive NOT think it is)...
and now this "all in one" tell me i have got a problem?? NICE telling me that,, i guess HP do this because they think i have not found out that my self,, even "all in one have told me that some 100 times,, ( 100 times?? guess how many hours i have WASTED on this totally useless message,,, maybe use little more time to take care about aftermarket than to tell me same useless b***sh*t again and again,,
If this is some kind of HP strategy to earn money selling new products instead fore give possibility to buy such simple thing as new cartridges it would be nice if Hewlett-Packard could put it some where in manuall/web ore EULA.. maybe i need to find answer from EU consumer organisation ore can i have such luck to have an answer from Hewlett-Packard??
looking forward to answer in very short time... today is::: 13-08-2014..
kurt, man in big dilemma,, shall i put Hewlett-Packard on f.x. telephone app named Buycott??
ABOUT TAG:::
COPIED FROM Hewlett-Packard website....
The message tags contain in, which is not permitted in this community. Please remove this content before sending your post.
is it me who is stupid ore do Hewlett-Packard use the word in and tell me IT IS NOT ALLOWED to write in?????
Advise:::: TAKE care of your costumers and waste less time on stupid auto generated messages

The print cartrdiges should be widely available. Did you buy from an authorized dealer? What cartridge numbers are you looking for? The Officejet 8600 uses 950/951 cartridges which are widely available.
Did your unit not come with setup cartridges?
The setup cartrdiges are required for initial setup of the printer and would be included in the package. If the cartrdiges were not included then you are not receiving a new printer and/or are dealing with an unscrupulous dealer. You will need to contact your dealer or HP for the proper cartrdiges. Given the experience with your dealer I would recommend returning the unit for a refund and then buying from an authorized dealer.
What country did you buy the printer in? You can call HP support at the number listed in this document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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My HP Officejet Pro 8600 Plus all-in-one doesn't scan over my wife network anymore

I have a wi-fi network in my home which works fine for internet on my laptop, and I used to be able to both print and scan over this network just fine. I can still print using the network, but can no longer put stuff into the document feeder and go back to the laptop and use the scan function. The scan function actually no longer even appears on the icon I used to have for it, only the print function.
The scan function does not appear in my device manager (control panel), in either the image devices or the printer devices area.
I have tried to uninstall and reinstall this device several times in many different ways and even tried to obtain the updated driver from the internet. I was successful a few months ago in reinstalling the device and retrieving the ability to control the scanner from the laptop. Now I can only reinstall the printer function, periood.
How can I get back the scanner function on my laptop to use over my wi-fi network? Of course my warranty for service expired earlier this year.

Good day and welcome to the forums, @MSRantal
I read about how you can no longer scan over the network from your Officejet 8600 Plus, to your laptop, and I will do my best to help you out. I have some questions to get started.
I would like to know:
Which operating system you are running on your laptop?
Are you able to scan to another computer over the network?
Have you tried plugging in a USB to the laptop and scanning?
If yes, did a USB connected scan work?
Have you tried scanning after disabling your firewall and/or anti-virus?
When you install the printer, do you see any error messages (or does the install completed successfully)?
If you do not have your printer plugged in directly to a wall outlet, try that.
Hoping to hear from you!
Happy Tuesday!
R a i n b o w 7000I work on behalf of HP
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Officejet pro 8600 e all in one printer N911a

For printing settings I see that there are front-to-back or back-to-front settings. What is the difference? Online and hard copy instructions do not address this. I was hoping to set the printer that on 2-sided copies the copy will emerge from the printer first (front) side up. I tried with the same copy using both settings. The copy always came up with second (back) side up.

Hey syra,
If you are printing double sided or duplex printing from the Officejet 8600, then the end output will always be with the backside facing in the upward position. This is due to the printer producing the front, then backside of the document.
The Front to Back or Back to Front works in a different way. If you are printing a 5 page document, then the option will change the printout order as follows:
Front to Back: Page 1 will be on the bottom of the output stack and page 5 on the top
Back to Front: Page 5 will be on the bottom of the output stack and page 1 on the top
Hope this helps clarify,
Jason
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HP Officejet Pro 8600 e-All-in-One Printer - N911a

Unable to copy a document using both the automatic feed or the lift option.

Welcome to the forums Doc1949
I understand you are unable to make copies from the ADF and the flatbed. If this is not correct, please let me know. I would like to know if you are seeing any error messages, or if the printer is not feeding the paper through the ADF. Please write me back with more specific information so I can better research this for you!
Thank you
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 e-All-in-one 9

Since up-dating my MacBook to Yosimite it is very difficult to get the printer to open a connection. That system is 10.10.1 and that is Not listed in the driver materials.

Hey @vdAl ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
So my name is Zac and I am going to be your 1 to 1 HP support representative today! I understand you just upgraded to Mac Yosemite 10.10 and you're having difficulty getting the printer to open a connection. You are also saying that your 10.10.1 operating system is not listed in the driver materials.
I am having a bit of trouble understanding what the issue is. I'm am trying to understand it be re-reading it but I just don't think that I can make sense of it. Silly me. If you would be so kind as to take the time to fully re-explain the issue in more detail so that silly old me can understand the issue better, that would be much appreciated!
Have a great day and wonderful/ safe holiday season!
I worked for HP.

Product Name: HP Officejet Pro 8600 e-all-in-one Printer-N911a on Windows 7 (32bit) OS.

My HP printer is about 8 months old and it has developed a display fault which is blurred or almost blank display. The characters and icons are just visible and can be seen very hardly when the panel is moved up and down for polarizing. I tried power on and off, removing the power cable and changing it to the wall power sockets as advised by HP Web support, but it didn’t solve the issue.
How to solve this fault of blurred and almost blank display? Is this hardware or software problem?

Hi HP3S,
YOu have done exactly what I would have suggested. The issue you have described, blurred or almost blank display, is certainly a hardware issue, not software related.
I would recommend you call HP. Your printer would have a 1 year manufacture warranty so I suspect from what you have said that it is still in warranty. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
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Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8600 e-All-in-One Printer - N911a printer assistant

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