HP Photosmart Premium c309a says "Load paper into Main Tray " ONLY when copying

Hi all,
I've found countless forums where people have had a Load Paper error for printing, but I only seem it get it when copying. Has anyone experienced this? It always takes a sheet in , stops, then gives the message. I press OK because paper is loaded, and I get the message again. The sheet comes out when I hit the Cancel button.
Any ideas on how I could get my c309a to recognise paper?

Hello AmardeepA,
Welcome to the HP Forums!
I understand when copying a document, you're receiving a message "Load Paper". I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. Are you copying a document from the scanner glass or from the automatic document feeder?
If you're using the automatic document feeder, then follow this HP document on The Automatic Document Feeder (ADF) Does Not Pick Up Paper. Try cleaning the ADF to see if this helps.
If you're using the scanner glass to copy a document, then please follow this HP document on 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper. Try cleaning the paper rollers and print a self test page from the printer. I would just like to make sure this page doesn't give you a "Load Paper" message.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

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