HT1338 I have just bought a MacBook Pro and was eligible to acquire Mountain Lion for free. However, when I insert the password I received in the redeem tab in the AppStore I am told "The code is not valid". What can I do?
Pretty much the question says it all!
Welcome to the Apple Support Communities
Are you inserting the redeem code in the App Store or in the iTunes Store? You've received two emails, one with the password to open the file and another one with the file with the code. Are you typing the redeem code or the password in the App Store?
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i have just bought a macbook pro and i want to use an ext hard drive with it which i previously used on a windows computer, but when i plug it in it doesn't show up on my macbook pro, I've wiped it and just need to format it but don't know how, any help would be much appreciated
Try the other USB port. If it still doesn't show up in Disk Utility then there may be something wrong with your Mac. Try something else in each USB port and see if it is seen. If the other thing, like a USB thumb drive, does show up in disk utiltiy then the USB ports are fine.
Power down the system and restart with the drive connected, go to DU and see it it is seen. -
I have just bought a Macbook Pro and sync data from my old version onto the new one...However when I tried opening the mail client...Message window does not appear. The old Macbook Pro I was using used Snow Leopard. Now with the new it is a Lion. Toruble now when I click onto new message window I have the spinning icon which show it is trying to load. However it fails and Im left with having to Force Quit it. How can I resolve this problem
Tunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option (shift on Windows) key held down and guide it to the new location of the library.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases. -
Hi all,
How do I transfer items bought on other devices (mainly my iPad) to my new MacBook Pro?
RobHello there, RobW1982.
The following Knowledge Base article offers up some great information for accomplishing what you're looking to do:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I've moved my library to my Mac but none of my apps and only some purchased music/books appear in itunes. I'm sure I'm missing something but I'm new to Mac's so not sure what! Any help appreciated
Tunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Start iTunes with the option (shift on Windows) key held down and guide it to the new location of the library.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases. -
Hello All!
I am so excited about my new computer and I didn't know that my external hard drive had so many pictures duplicated on it. So I downloaded the entire hard drive. I thought iPhoto was going to be my answer, and now after reading a lot of discussions, it seems I have royally screwed up. Please help me fix this problem. I am a computer novice. An even more Mac novice. I need very simple directions. I would just start over with iPhoto, but I downloaded my digital camera with brand new photos on iPhoto and also downloaded my digital camera software on my new MacBookPro. I am afraid if I "start over" with iPhoto I will lose my digital camera pictures. I bought the Mac to finally get my pictures straight, and look at the mess I have made. I had AVG PC cleanup and used that program last night to delete duplicates from my PC. I also used it to delete duplicates from my external hard drive. I omega. I know, I know, too late huh? But I am teachable. And I now have my external hard drive fixed. But now, my question to the community is how to fix my new Mac, and my iPhoto.
Thanks,SweetThunder73 wrote:
When you say to remove the photos out of the iPhoto folder, then import the clean single copies, I am understanding that the "original" file that the decloner was run against is now the "clean" single copies?
Ok, you've got iPhoto Library that you have imported everything into, you can't delete the iPhoto Library and start over because you have only one copy of some pictures in there, combined with a lot of duplicates.
You want all the duplicates out, but it will take you ages to do it by hand.
What you do is.
1: Right click on the iPhoto Library and "Show Package Contents"
2: You will see a folder called Originals, these are all your original photo's, copy this folder to a external drive someplace, it's your backup.
3: Select the Originals folder again and from the Finder Menu > File > Duplicate.
4: Now you will have a OriginalsCopy folder, move that OriginalsCopy folder onto the desktop area out of the iPhoto Library folder. Close the iPhoto Library folder/window.
5: Download the Decloner software and install it, use it to find all the "real" duplicates, via it's content on the OriginalsCopy folder.
6: From the Finder menu > New Folder, now send the duplicate files to that folder, so all that is left in the OriginalsCopy folder is 1 copy of your pictures, minus all the duplicates which are now in New Folder.
7: Open iPhoto and remove all your pictures in there. The iPhoto Library will update to become empty.
8: Now import the pictures from the OriginalsCopy folder, these will now have only one copy of each picture.
9: Open your New Folder, from the Edit menu > Select All and
10 From the Finder > File Menu > Open With > Preview.
Now you have one copy in your iPhoto Library and the duplicates in a New Folder opened with Preview which you can compare to make sure.
Make as many backups of your pictures as you think you need during this prcess, but eventually you only want 1 picture of all you have in the iPhoto Library.
Some pictures may be the same thing but a little smaller etc., these obviously are not duplicates, and you can weed those out by hand in iPhoto.
Good Luck. -
Do I need to buy 2 different Microsoft Office products if I want to be able to use my new Mac with Microsoft Office for Mac and also use files saved on my work computer which uses Microsoft Window 2007?
Pomme4us wrote:
Do I need to buy 2 different Microsoft Office products if I want to be able to use my new Mac with Microsoft Office for Mac and also use files saved on my work computer which uses Microsoft Window 2007?
Sorry, but your likely going to have to use Windows 7 and Office on your Mac at work using Bootcamp.
Although you can share files OfficeMac and Office on Windows, the formatting will be off because two platforms use different installed fonts and formatting. This will cause a productivity lost and require extra editing at work
If you could share just PDF's then your fine, but that will unlikely be the case.
So to share files seamlessly your going to have to install Windows 7 (another $300) full version, 64 bit, using Apple's Bootcamp.
https://www.apple.com/support/bootcamp/
It's ok, though, you can boot into OS X to use that online and surfing etc at home. It's the internet and sharing of files from other Windows users that cause Windows to hoze up, so mimimalize both of those and you should be fine.
You can also run Windows 7 in a virtual machine software like Parallels or VMFusion. as long as you don't have any super demanding needs of the hardware, like running 3D games or super intense CPU actions like video processing. Office work is just fine and it's safer than Bootcamp, as in a virtual machine you can keep "snapshots" of previous states of the OS, and revert back to in case something goes wrong in mere seconds.
A real good piece of news though, Windows 8 is so radically changed from Windows 7, that your workplace will remain with Windows 7 as long as possible to put off all the retraining necessary with that new OS version.
So think of the $300 + $60 investment in Windows on your Mac as a longterm thing. -
Dear all, I have just bought a MacBook pro with osx lion on 25th last month. I wanted to know if I can use the methods described above to update to osx mountain lion or I have to buy osx mountain lion from the app store?
Here are the rules to qualify for the free upgrade:
http://www.apple.com/osx/uptodate/
(has to be purchased from Apple or authorized reseller). -
Bit of a tough one...I have a hard drive, iPod and iphone synced to an itunes on a computer that's been irreparably broken. Just bought a macbook pro and want to try and salvage everything onto the itunes on there. Any ideas?
Yeah it seems to be fine although I'm a bit reluctant to fire it up with the Mac just incase. Thanks for the response btw
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I have recently bought a MacBook Pro, and downloaded my windows version of PSCS3 in Windows and am accessing it via Windows direscly or via paralells, BUT PS does not download my CR2 files, only the jpegs from my Canon 20D. PLease can someone help.
Thanks
W.L.L.I don't have a Mac but use this Adobe TechNote to solve problems with RAW files in ACR:-
http://kb2.adobe.com/cps/407/kb407110.html -
I just bought a macbook pro and want to use my own iCloud account for my iPhone. How do I sign off of the current account on my iPhone and sign in with my own iCloud account i set up my mac?
On your phone, Go to "Settings", "iCloud", scroll to the bottom and "sign out." Assuming you have the the account password/security info of the current account, it will delete everything iCloud related upon your approval (don't worry, everything will remain in the cloud.) Once signed out, in the same settings location (under "Settings", "iCloud") sign in using your Apple ID and Password.
Hope this helps. -
I just bought a macbook pro and I want to know how to restore pictures that were backed up on iCloud but then deleted from my phone. Isn't that the point of the backup so I can delete and make more space. Please help!
Log into the iCloud on your MacBook Pro and enable Photo Stream:
Then launch iPhoto and set iPhoto's Photo Stream preferences to the following:
Then check the Photo Stream section of iPhoto:
This is to confirm that the photos are still in Photo Stream. If they are they will be imported into the library.
NOTE: not all photos in an iPhone will be in the Photo Stream. PS only keeps photos in it for 30 days.
If you have the missing photos in your library put them in an album. Connect your iPhone to the Mac and open iTunes. In iTunes you can select that album in the library and sync the photos to your iPhone to get them back on the iPhone.
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I just bought my macbook pro and it's charged up to 100% and is still plugged in but now shows the battery at 98%. How is this possible when it's plugged in to the charger and the green light is on?
The system regularly lets the battery drop to about 95% when on the charger, then recharges to 100%. This lets the batery exercise "just a little" all of the time and saves the recharge curcuits from overuse.
Regualr occurence for me.
Also ... you need to let your battery work at least once per month. Let it run down to 40%, but not less if you can at all avoid it. Running thr battery fully dead will shorten the battery life significantly. -
I run time machine on my iMac using an external hard drive. I just bought a MacBook Pro and want to know if i can run time machine on it using my wireless network on to the iMac external hard drive
How do I set up Time Machine to a shared drive on another Mac?
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I just bought a MacBook Pro, and need to d/l my photos from my memory card reader. iphoto keeps coming up as the app to use, but the column on the left says "No name, and shows 0 photos on the black screen. How do I view the photos on the reader?
Did it... When I clicked on "No name", a file folder came up and, I forgot to put MacBook Pro in the name bar... That was it! Maybe someone else can use this post Hopefully...
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