HT201209 I cannot redeem an ITunes card I purchased. The ITunes team have verified the code on the card is valid but can't tell me what I'm not able to redeem it. Anyone else had this problem?

I'm not able to redeem an ITunes card I purchased. Keep getting error message - your account cannot use Store Credit at this time. Help please!

You can only gift via a credit card - you can only use your account's balance for buying content for yourself.

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Since downloading ios 6 my iPhone 4 will not play itunes when docked - plays ok when not on dock. Has anyone else had this problem?

Since downloading ios 6 my iPhone 4 will not play itunes when docked - plays ok when not on dock. Has anyone else had this problem?

At least I'm not the only one with the issue. I was looking it up so see if others had the same problem and found a bunch of posts about it. I'm assuming it's not the phone then, it's the software. Should I bring it to the Apple Store? Replacing the phone seems stupid, because the phone isn't really the problem. It's the software! Maybe the iOS 5.0.2 will fix it??? I don't really want to wait though, it's a pain. If a lot of people have this issue it should get Apple's attention. They need to do something to fix it, ASAP!

IPad not turning on every time anyone else had this problem?

Would be grateful for any feedback, thanks

Have a look at this Support Article...
iPad Basic Troubleshooting
http://support.apple.com/kb/TS3274

When I go to my downloads folder on my dock and click the file all the content shows up but as soon as I go to open it in the finder, I get a blank window. Has anyone else had this problem, if so, How do you fix it.

When I go to my downloads folder on my dock and click the file all the content shows up but as soon as I go to open it in the finder, I get a blank window. Has anyone else had this problem, if so, How do you fix it. I also cant delete anything from this folder because of it. Any help would be greatly appreciated.

Hey Allen,
I am having the same issue here in September. How did yor situation get resolved. My iPad Siri works great. My iPhone 5 Siri has been out of comission (OOC) for almost a month and I am beginning to get a little frustrated since Siri works so well in July....ANY assistance would be highly appreciated... Thanx

Every time I try to download an app it says billing info is incorrect but its all correct it won't let me sign in using a diff apple id even when I reset my phone anyone else had this problem if so how do I fix it?

Every time I try to download an app it says billing info is incorrect but its all correct it won't let me sign in using a diff apple id even when I reset my phone anyone else had this problem if so how do I fix it?

Amylovelyy wrote:
Every time I try to download an app it says billing info is incorrect but its all correct ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Amylovelyy wrote:
... it won't let me sign in using a diff apple id ...
Settings > iTunes and App store > Apple ID = Sign Out... Then Sign In using the preferred Apple ID.
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

I have the latest version of Pages 5.2 but I keep getting a message saying I must download the newest version to open my file, has anyone else had this problem?

I have the latest version of Pages 5.2 but I keep getting a message saying I must download the newest version to open my file, has anyone else had this problem?

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.01 can not open Pages 5.2 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Once opened and saved in Pages 5.2 files can not be opened in Pages 5.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 95 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

HT201263 my phone is in recovery mode and wont restore. instead i receive the error message 1604. i have used alternative usb cables and am at a loss. has anyone else had this problem?

Hi,
my phone is in recovery mode and wont restore. instead i receive the error message 1604. i have used alternative usb cables and am at a loss. has anyone else had this problem?

Hi there hstear93,
You may find the information in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W.

After updating to 7.0.6 my iphone no longer shows in itunes. However it is recognised by my PC (windows 8) when click on my computer. I have tried reinstalling itunes and making sure the drivers are up to date. Has anyone else had this problem?

Hi guys. After updating to 7.0.6 my iphone 5s is no longer showing in itunes. Strangley it is recognised by my PC (windows 8) when I click on my computer. I have tried reinstalling itunes and making sure the drivers are up to date, but this has made no difference. Has anyone else had this problem or does anyone have any advice? Thanks

Device not detected in iTunes for Windows

McAfee SiteAdvisor is no longer working with my Safari 8.0. I never had trouble using it with Safari before this latest version. Has anyone else had this problem?

McAfee SiteAdvisor is no longer working with my Safari 8.0. I never had trouble using it with Safari before this latest version. Has anyone else had this problem? I contacted McAfee support and they said nobody else is reporting this issue.

Wow, life is certainly tough for you.
S***t happens. That's why there's a warranty.

HT4623 i no longer have video capability on my ipad mini after downloading ios7. has anyone else had this problem?

i no longer have video capability on my ipad mini after downloading ios7. has anyone else had this problem?

Describe the problem. Won't show videos? Won't take videos? Or other?
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
 Cheers, Tom

I just subscribed to IHome but when it tries to gather information about my music library, I get an error message that my Itunes is not responding and then it shuts down. Has anyone else had this problem?

I just subscribed to IHome but when it tries to gather information about my music library, I get an error message that my Itunes is not responding and then it shuts down. Has anyone else had this problem?

Thanks so much but none of that helped. It was driving me crazy because it would back up another external drive. I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
Thank you for your help and replying to this. Guess I made my own issue!

HT1222 Every time I try to install an update for iTunes 11.0.2, I get an error message 103. Has anyone else had this problem and found a way to fix this?

Every time I try to install an update for iTunes 11.0.2, I get an error message 103. Has anyone else had this problem and found a way to fix this?

I did it the .dmg way alone and has problems with itunes crashing. This is a better way to ensure that there is not anything left behind to cause issues.
You need to backup your computer then uninstall I-tunes and reinstall itunes.
Delete iTunes
Deleting iTunes is not recommended unless you know what you’re doing.
Launch Terminal from the UTILITIES within Applications
Type the following commands:
cd /Applications/
This brings you into the Applications directory, the next command deletes iTunes itself:
sudo rm -rf iTunes.app/
Enter the Administrator password to confirm
There is no warning or confirmation other than entering the admin password, iTunes will immediately be deleted, effectively uninstalling it from the Mac.
Deleting the iTunes application will NOT delete the ITUNES or music, and any purchases bought through iTunes will still remain tied to the Apple ID used to originally buy them.
You can download the newest version from Apple, and running their installer will bring iTunes back to life on your computer.
http://www.apple.com/itunes/download/

Since day light savings, events are not saving in my calendar. Has anyone else had this problem?, Since day light savings, events are not saving in my calendar. Has anyone else had this problem?

Since day light savings, events are not saving in my calendar. Has anyone else had this problem?, Since day light savings, events are not saving in my calendar. Has anyone else had this problem?

Greetings,
I have not heard of that issue although some people have reported events showing an hour earlier / later (though I haven't seen that personally).
Questions:
What version of the Mac OS are you running (Apple > About this Mac)?
Can you make an event and then it just disappears?
Are you using iCloud / MobileMe / Google / Yahoo / Some other server based calendar?
Try these in order:
Go to Apple Menu > System Preferences > Language & Text > Formats > Region. Region should be set to the country of your choice. Do not have it set to "Custom" as this can have unexpected results in the iCal window.
Go to Apple Menu > System Preferences > Date & Time and make sure the Date and Time are correct and that the correct Time Zone is selected.
If that doesn't resolve the issue:
1. First make an iCal backup: Click on each calendar on the left hand side of iCal one at a time highlighting it's name and then going to File Export > Export and saving the resulting calendar file to a logical location for safekeeping.
2. Go to iCal > Quit iCal
3. Remove the following to the trash and restart your computer:
Home > Library > Caches > com.apple.ical
Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)
--- NOTE: To get to "Home > Library" in Lion: Click anywhere on the desktop and then click on the "Go" menu at the top of the computer screen while holding down the "option" key on the keyboard. You will see "Library" in the menu.
4. Launch iCal and test.
If the issue persists:
1. Go to iCal > Quit iCal
2. Remove the following to the trash and restart your computer:
Home > Library > Caches > com.apple.ical
Home > Library > Calendars > Calendar Cache, Cache, Cache 1, 2, 3, etc. (Do not remove Sync Cache or Theme Cache if present)
Home > Library > Preferences > com.apple.ical (There may be more than one of these. Remove them all.)
--- NOTE: Removing these files may remove any shared (CalDAV) calendars you may have access to. You will have to re-add those calendars to iCal > Preferences > Accounts.
3. Launch iCal and test.
Hope that helps.

HT1430 my ipad randomly shut off and when i go to turn it on it shows a cord connecting to the itunes symbol. my ipad is not disabled by the way. has anyone else had this problem? if so does anyone know how to fix it?

my ipad randomly shut off and when i go to turn it on it shows a cord connecting to the itunes symbol, my ipad is not disabled by the way. has anyone else had this problem? if so does anyone know how to fix it?

Glitchs like that sometimes happen
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If sit still reocurrs a lot, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I recently updated my iTunes to the new version. For some reason the titles and details of songs on the SONGS page do not appear, although the songs will play. Has anyone else had this problem? Every other page seems to be ok.

I recently updated my iTunes to the new version. When I opened it I found that there were no details listed on the SONGS page. On all other pages the relevant pictures/details appear. Although there are no details showing on the songs page, the songs are obviously there as when you click on a line it plays the song that should be listed. Has anyone else had this problem? (I am using a Windows XP Pro system on my Laptop).

Did anyone ever suggest you reset your PRAM?
http://docs.info.apple.com/article.html?artnum=2238
Also might want to try resetting the SMC, although I
doubt there's an issue there.
http://docs.info.apple.com/article.html?artnum=304123
I'm getting tired of people who supposedly know what
they're doing simply guessing that resinstalling the
OS might solve the issue. It's like trying to dissect
a frog with a sledge hammer, and wondering why you
didn't learn anything about anatomy in the process.
These sorts of things, although bizarre, should be
(and probably are) fixable without major surgery.
Thanks for the suggestion... but I think my first question would be why these parameters would need re-setting? This is a new machine... It has never been shut down hard. It is used at most 10 hours per week... mostly using Office 2004 for MAC. I need to figure this out as I will soon need it as a Cs2/CS3 - Aperture workhorse.
I too agree that it is best not to use a sledge when a scalpel is needed... but as a novice to the MAC world I may have been misled by Apple support. I seems to have fixed the symptoms ( some) but appears NOT to have addressed the cause... which is what I am after.
Would TechTool Pro detect a bad HD or RAM?
Thanks....

HT201209 I cannot redeem an ITunes card I purchased. The ITunes team have verified the code on the card is valid but can't tell me what I'm not able to redeem it. Anyone else had this problem?

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