HT3964 I am having trackpad issues, if I do a hardware reset could it fix them? My trackpad is always clicked and is deleting emails it should not be ect.
Any ideas?
Oh boy! Acting kind of weird seems to be an understatement, aquaequus!
What type of troubleshooting were we able to do with you? I want to make sure that we can get some sort of resolution for this problem.
It is quite possible the battery door may get your phone in working order again. I'm not sure if the store has it in stock, but it is available in our warehouse for $14.99 which can be ordered via customer service.
Tamara H.
Follow us on Twitter @VZWSupport
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Hello,
Is there an exact error message when this happens?
Open Console in Applications>Utilities & see if there are any clues or repeating messages when this happens.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
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My trackpad is randomly clicking and moving
its irritating...left and right clicking repeatedly, restarted the computer at least four times, all updates are...up to date... i'm getting seriously annoyed and there arent any apple stores near me so i cant go get it fixed....someone please do something to help me...
15inch MacBook Pro
OS X 10.6.8
Also, it does it with or without an external mouse being used.Wow... You guys are as about as helpful as the Dell support staff... Now i'm going to have to say bad things about Apple...sad.
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Post Moved for-those-having-wifi-issues
Moved http://community.bt.com/t5/Other-BB-Queries/for-those-having-wifi-issues/td-p/803138
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’might be lack of sleep but you've lost me there lol
not the first device? the modem, but the HH3 via wifi, I thought it was the HH3 broadcasting the wifi signal and what you connect to?
upped the youtube playing videos to 35, also on wifi, not a single problem, 1 hr, hope I don't get a call tomorrow lol about high usage, all in the name of science!
with the ipad and iphone, normal usage, not seen a single drop in wifi connection, seems to be when the device is being heavily used, with playtube, it converts and downloads the youtube video to play offline on the device
playing seems to be fine, just when downloading when it has a problem -
I am having sporadic issues after new hard drive install and recovery using Time Machine. The same sluggish response, start up screen pixelating...If I reinstall Lion will it wipe out other applications? My HD was formatted and partitioned correctly, I have a late 2009 iMac.
Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps. -
I am having an issue regarding a placed order via customer service department
I recently relocated to Anchorage Alaska as part of a permanent change of station per the United States Air Force. I was initially located on the East Coast in the lower 48 and at the time of activating my contract I had purchased two separate Iphone 4 devices. I also recently went in to a store in February to purchase a Nexus 7 as well.
Upon arrival in Anchorage I had multiple issues regarding the Iphone 4 devices including being unable to send and receive text messages & imessages, unable to make phone calls, dropped phone calls, unable to utilize GPS, as well as not being able to access general account information and use anything related to web browsing or data usage. It was determined that because the Iphone 4 operates on the 3g network and Verizon does not have a 3g network in Alaska, as a result I was utilizing an extended service network from another carrier. As a result of this I am only able to use my Iphone 4 devices while connected to my wi-fi network while within my home, which is totally unacceptable.
I was not made aware that I would be dealing with this when I moved to Alaska and inquired as the the use of the devices I currently owned prior to purchasing the tablet. I was assured by three separate store employees one of which being a manager that all devices would function at 100% efficiency including the Iphone 4s. In fact I was recently billed 350$ for roaming charges last month, which prompted me to speak with a representative via the online chat regarding the significant increase she said that she was unable to process any sort of credit to the account regardless of what I had been told at a local Verizon store where I purchased the tablet.
As a result of all of these mishaps since arriving here in Alaska I determined I was in need of newer devices that utilize the 4G LTE network currently provided by Verizon in Alaska. I know for a fact that the 4G LTE works great up here because my Nexus 7 tablet runs flawlessly and does not incur roaming charges when utilizing the 4G LTE network.
Yesterday I attempted to contact Verizon through the live chat feature regarding upgrading two of the devices on my account. The live chat representative immediately asked me when my upgrade date was. Upon telling her my upgrade date 9/29/2014 she told me I should contact the customer service department as I might be eligible for an early upgrade. I then proceeded to contact the customer service department using my Iphone 4.
My attempt to speak to anyone in the customer service department resulted in a merry-go-round of being put on hold 6 separate times by two different employees, both of which had me wait for more than an hour while they attempted to speak to a manager to gain approval for an early upgrade. The first rep seemed almost sure she would be able to have my devices upgraded early especially considering the issues I was having regarding service.
The second rep seemed newer and was very dodgy about my questions and was very unwilling to help at first. He even mentioned that I had been a Verizon customer for almost two years, had never missed a single payment and had outstanding account history which should have garnered some sort of importance to the level of my request. But I digress, during this time I was disconnected from the call twice from each separate representative.
Both reps assured me they would call me back, I never did get a call back from either one of those reps and I was becoming very frustrated having waited four hours trying to find some sort of solution to my current predicament.
After waiting an hour for the second representative to call back I grew impatient and contacted the customer service department, was put on hold again, and finally reached a third customer service representative who was able to provide a solution for me.
I explained everything I had been dealing with to Cory ID # V0PAC61, both regarding the phones, the issue of the level of service I was receiving, the dire need for working devices and the multiple times I had been disconnected. I explained to him as a result of these issues I was certainly considering switching to a different provider, a local provider even who could provide me the adequate service that I require for my mobile devices.
I explained to Cory that I had been with Verizon for almost two years, and I had been on a relatives account prior to owning my own Verizon account and had never received this kind of treatment when trying to work towards a simple solution. Cory proceeded to tell me he needed to put me on hold to see if there was anything that could be done regarding the upgrades of the device considering all of the trouble I had been dealing with.
After Cory reconnected with me in the phone call he was able to successfully reach a solution by allowing me to upgrade my devices. We conversed about the options available and I eventually decided to upgrade both Iphone 4 devices to Moto X devices as we determined those would be sufficient for my needs while in Alaska. I also proceeded to add two Otter Box Defender cases to the order so that the devices would have sufficient protection. Cory inquired as to whether or not I would like to purchase insurance for the phones as well and I opted for the $5.00 monthly insurance which including damage and water protection.
Cory explained to me the grand total for the devices which included an activation fee of $35.00 for each device, $49.99 for each Otter Box case, and an additional $50.00 for each device which would be refunded as a rebate upon receipt of the devices and activation, a rebate that I would be required to submit. Cory explained to me that the devices would most likely arrive Tuesday of 6/17 and no later than Wednesday 6/18.
Cory took my shipping information and told me everything was all set and the only thing left to do was to transfer me to the automated service so that I could accept the 2 year agreement for both devices. I thanked him very much, took his name and ID# so that I might leave positive feedback about his exemplary customer service and was then transferred to the automated service.
Once transferred to the automated service I was then prompted to enter both telephone numbers for the devices that would be upgraded, I was then required to accept the new 2 year agreement for both devices and after doing so I was required to end the call. I did so in an orderly fashion and expected a confirmation # to arrive in my email regarding the placed order.
I have never received a confirmation email. I decided to sleep on it and assumed a confirmation email would be sent sometime tomorrow. Nothing has since been received however. I woke up early this morning around 6AM Alaska time to speak to another live chat representative, Bryan, in the billing department who assured me the order was currently processing and verified the order #. I asked him whether or not it was typical for a customer to not receive a confirmation email for an order placed and he said it can sometimes take up to 2-3 business days. He then stated that he had taken note of the issues I was experiencing and told me he would transfer me to the sales department as they would be able to provide more information regarding the shipment of both devices and a confirmation email, as he stated he did not want me to have to wait any longer than necessary to receive said devices.
I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport -
Iphone 5s having many issues after 7.0.4
Having multiple issues with 5s since latest update. 1st, phone will crash quite often when entering my password, or using the touch ID from the lock screen. I don't seem to have these issues when I have the reduced motion set to "off". I really don't like the background moving around. 2nd, my battery life has completely diminished. I make sure to always close out of my apps completely. Everything worked great until this update
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IPhone 5s having weird issues...anyone have this too??
Hello(:
So I've had the iPhone 5s ever since the release and around the first week I noticed it randomly restarted itself but everything was working properly so I let it slide by. However, ever since then my phone would freeze on what ever app/screen I was on and would not let me do anything. I'd press the home botton, nothing. Pressed the lock botton, still nothing. I was just stuck on that page and when I tried scrolling it would not let me. That has happened about 6 times now and it get's frustrating especially when you're trying to get information asap and your phone just stops working. It also has been in an app and it just randomly restarts the entire phone...
A second problem I've been coming across lately is Siri will not work. The home botton functions (including fingerprint) but no matter for how long/short I hold down the home bottom, it just does not work. I disabled her then enabled her and still didn't work. So I restarted it and Siri come back.
Simultaneously, I had issues w/my lock screen wall paper. My lock screen is the first option (the night sky) but instead of portraying that, it's like a blue (w/diff shades) and no stars or "clouds." I restarted it a few times before I realized Siri wasn't working, and it would not come back. I mean it's not a huge deal I'm just wondering if this could be part of a bigger problem..
So I don't know if these are just glitches or if something is actually messed up. Is anyone having any trouble like this? I mean I think I may take it to the Genius bar (I've video recorded 2 instances where the screen froze and another w/Siri & wallpaper not working just for proof) but I wanted to ask if there's some "solution" so I wouldn't be wasting their time.
I can post the video if my description isn't clear enough, just let me know
Thanks for the help in advance!!ThatFitLyfe wrote:
Yea I guess I have to. I only didn't want to cuz I'm assuming i'd have to wait for ever until they have some in stock...unless they have refurnished ones already (then again I really wouldn't want that but what can I do). Do u think they have refurnished ones yet?
So, you would take your brand new phone that has all kinds of problems, over a refurbished one that may work perfectly? I understand the principle, but I would not simply accept a phone that had all of those issues.
Go to the store and ask if they have new ones in stock. Show your problems, and perhaps they will exchange for a new one. You should not have all of the problems that you have written about.
I hope Restore works for you. Otherwise, what is the point of keeping a new phone that does not function as it should? -
I have an iphone 4s that is having display issues. If I turn the phone on, it vibrates to acknowledge it successfully turned on but the screen stays solid black. I can plug the phone into my computer and itunes will recognize the phone as well. However, itunes can not do anything with the phone because the phone is locked and I can not unlock the phone because the screen is black.
>CURVEBALL!!!<
The screen does work though! Through trial and error along side a little troubleshooting, I was able to figure out that the screen will cut on after the phone dies completely. The phone has to die completely with no battery power left. Then if I plug the phone into a charge and wait a while for it to charge, the phone will turn on like nothing was ever even wrong with it. I charge the phone up to like 30% and turn it off then bam the phone turns on but the screen is solid black again.
I am currently in the process of waiting for the phone to die and when I turn the phone back on I am going to completely remove the auto-lock and lock code off of the phone for the time being.
Any other suggestions? Please help!Sounds like the device was dropped at some point and damaged as a result.
Take it to Apple for evaluation and a replacement. -
I have an iMac that around 3 years old. Just installed Mavericks when it first was released. I also have a Time Capsule (2TB) that runs my network to my other three Apple devices: iPad2, iPhone 5s and a new Apple TV. Having major Mail issues here. Everything is very delayed and extremely slow. Moving emails to other folders sometimes takes a few minutes and the same goes for deleting emails. Delete them and they don't go into the trash for several minutes. It's getting very frustrating to say the least. Mail also quits very often. Mail also will freeze with the little color ball spinning, therefore I would have to force quit Mail. When the errors occur, it's automatically sent to Apple but there hasn't been an update since 10.9.1 that has fixed it. Apparently, that update was only for gmail issues. Anyone having the same problem? Fixes please?
I have my entire network and all Apple devices setup as IMAP, not POP. If your settings are setup as a POP account on all devices, emails will not erase when deleted on your other devices. Just something to keep in mind. I'm sure you're aware of this but just wanted to throw it out there. Google IMAP vs POP. However, it seems like your having the same issues as I am. I'm going to swing by an Apple store by me and speak to the genius bar and see if they can come up with something or are aware of this issue. Keep you posted.
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Hi. I am having an issue with music on my IPod. It would probably be easier to explain my specific issue: I have songs by Band of Horses from Cease to Begin. When viewing my albums through cover flow, it shows Cease To Begin as two separate albums, one with only Islands on the Coast, and the other having Islands on the Coast with 3 other songs. If I delete the album with only one song from my IPod, it deletes the song from the other "album" as well. If I go to "All Songs" by Band of Horses, it only shows one Islands on the Coast, so it is not a duplicate issue. Also, in Itunes, it only shows one album. I just recently updated to iOS5 on my 4th Gen IPod Touch, if that helps.
Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport -
I am having a issue installing Adobe Acrobat XI. I am running Windows 8.1. When go to install it gets an error. The error is with transform in registry and will not install product. I am looking at how I can fix this registry problem.
I have tried to uninstall all Abode Acrobat installations but one file remains and refuses to be uninstalled. It gives me this error : Error applying Transforms . Verify that specified paths are valid. It was installed on Sept 18 2014. I have downloaded a Transform update but it tells I do not have a Adobe Acrobat product installed.Hi all,
Sylonious, did you manage to sort this problem out? I have been experiencing similar problems. I think my problem was because I had many different versions of JDKs. I have done a complete re-install. I would be really grateful to you (and anyone else) for help with this problem.
I have re-installed JSDK1.4.2_03, set the "path" variable to "C:\JSDK1.4.2_03".
When I compile using "javac" I get an error saying "javac" is not recognised.
When I compile using "C:\j2sdk1.4.2_03\bin\javac Freq.java" no error is thrown.
Every time I try to run a java file, I always get the NoClassDefFound error. When run with the -verbose option, files are loaded from C:\Program Files\Java\j2re1.4.2_03\bin - is this correct?
I have removed all previous references to java in the registry editor.
Please help !
Regards,
Vipul
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