HT4356 My iPad does not see my printer on the network. The printer says it is connected and I can ping it from my pc, but the iPad does not seem to be able to find it. I am going though an AOL supplied router, I have read this can cause issues, is this

I am trying to print from my iPad to a HP 3520 printer using AirPrint. I have connected the printer to my local wireless network and it confirms it is connected. However my iPad can not find the printer on the network when it searches for it. I am using an AOL supplied router and have read reports that this can cause problems. Is this the case? How do I resolve this issue?

Hi,
That indeed can be caused by a router as Apple's AirPrint uses Bonjour to communicate with the device.
Bonjour Services relies on IP Multicasting which have to be supported by your network.
To isolate the problem, please follow the steps below to enable Wireless Direct and directly connect the iPad to your printer (which means without using the router).
Once the iPad connected to the Wireless Direct network try printing and check for any difference.
If the printer can be found via the temporary connection but not through your router that indicates lack of Multicast support or wrong configuration of your router.
In such a case be sure to contact AOL and check if the router support Multicasting, if so ensure it is enabled within your router configuration, as well ensure it have the latest firmware installed..
Shlomi

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If the DPI(dots per inch) is under 100, the printer will not print the picture because it would be too low in quality. Pull the picture up on the computer, right click on it and click on properties, Check out the horizontal and vertical DPI and see if both of those numbers are least 100. Have you tried to connect the iPhone to the same network as the printer and try to AirPrint the pic? The AirPrint route does not have the same DPI requirements as the ePrint .
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