HT4972 cant update an iphone 4 to latest ios connected to computer and through itunes- wont ever connect to server - note i cant get itunes to update to latest version either just doing help/check for updates - it says itunes update server cant be conta

trying to get a user with an iphone 4 to update to latest IOS - he is on 4.2.1 - off and on for months he has tried and it always fails trying to connect to server etc.
note - he cant even update itunes version without his phone hooked to his computer. just clicking help and check for updates in itunes it will say itunes update server cant be connected.... so until we get that itunes fixed he wont be able to update his ios it appears. ideas?

Disalbe ALL security software (firewall, antivirus, etc.) running on your computer while updating.

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Hey I wanted to update my iphone 5 to ios 7.0.2 and it show ant icon connect to itunes on my phone but it doesnt reacts to anything, what should i do?

Hey I wanted to update my iphone 5 to ios 7.0.2 and it show ant icon connect to itunes on my phone but it doesnt reacts to anything, what should i do?

Hello TommyElMorte,
Thank you for using Apple Support Communities.
I recommend conncting the iPhone to the wall charger that it came with, and then reset it.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.
All the very best,
Sterling

HT1222 I updated my iphone 4 with ios 7.1.1 and now there is no sound with any text, any mail, application updates, no vibre call sound....its just vibrate i checked all settings plz help

I updated my iphone 4 with ios 7.1.1 and now there is no sound with any text, any mail, application updates, no vibre call sound....its just vibrate i checked all settings plz help

i have the same problem.and i found out, if my iphone vibrates,there is a new message, but its not shown.
if i restart my iphone after these vibrations, the new messages appear.very strange.
i hope Apple will fix this problem soon.

I just updated my iphone 4 to IOS 7.0.4 and it gets stuck backing up on step 2 of 7 and sometimes says step 2 of 4. I've got 2.09 GB free and ive reset it and still wont back up.

I just updated my iphone 4 to IOS 7.0.4 and it gets stuck backing up on step 2 of 7 and sometimes says step 2 of 4. I've got 2.09 GB free and ive reset it and still wont back up. It also says my phone has never been backed up to the computer, but ive been doing it for 2 years on it. My Ipad 2 also was getting stuck on step 2.

Hey there Ashleyehall,
Thank you for your question. It sounds like iTunes is unable to complete a backup of your iPhone. I found this article for you to help troublehsoot the issue named:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Symptoms
iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
Thank you for using Apple Support Communities.
Take care,
Sterling

I updated my iphone 4S with iOS 6.1.3 and now my e-mails say, "This message has not been downloaded from the server". We have an Exchange server at work. ??

I updated my iphone 4S with iOS 6.1.3 and now I cannot retreive or send my e-mails. We have an Exchange server at work. I still receive the e-mails on all my devices just fine and I can see the subject headings & a small portion of the body of the e-mail, but when I open the e-mails there is no body and it reads, "This message has not been downloaded from the server". Very aggrevating and is not helping my business at ALL!! Same has happened with both iPads we own now.

Delete then add back the exchange acct on each device.

Help! I've just updated my iPhone 5 to iOS 6.1.2 and I can't find the LTE switch only the 3G one.

Help! I've just updated my iPhone 5 to iOS 6.1.2 and I can't find the LTE switch only the 3G one.
Settings > General > Cellular *I know that the LTE switch should replace the 3G one 'cause my mom has it
I updated it from iOS 6.0.2 I think so I skipped 6.1. Is this a possible reason (tho I doubt it)?
is there any way to fix this?
thank you in advance!

Are you using an LTE enabled SIM? What carrier are you using?

I'm trying to update my iPhone 4s to iOS 7.1.2 and it just froze on the screen with the apple and the loading bar, it won't move and it's been like 45 minutes PLEASE HELP!

I'm trying to update my iPhone 4s to iOS 7.1.2 and it just froze on the screen with the apple and the loading bar, it won't move and it's been like 45 minutes PLEASE HELP!

iOS updates can take a while, try back in an hour or so. My iPad took half an hour for an incremental update. And that was on a fast home WiFi.

HT4623 I updated my iPhone 5S to iOS 7.0.2 and iBooks will not load anything from the Store and Safari keeps crashing

I updated my iPhone 5S to iOS 7.0.2 and iBooks will not load anything from the Store- I cannot search or even view my purchases.
Also Safari keeps crashing. I have shut down the phone and restarted it twice and that hasn't helped. Any ideas?

Libellen wrote:
I updated my Iphone 5s with IOS 7.0.5
The Update would not have Installed if it was not suitable for your Device.
Libellen wrote:
... anyhowe the phone is now totaly "dead" and will not turn on
First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

I updated my iphone 4s to iOS 7.1.1 and my macbook pro to version 10.7.5 and now my iphone won't show up as a device on my computer. How do I fix this?

I updated my iphone 4s to iOS 7.1.1 and my macbook pro to version 10.7.5 and now my iphone won't show up as a device on my computer. How do I fix this?

Hey KAYLIEH,
Thanks for the question. I understand that your iPhone 4s is not recognized in iTunes for Mac. The following resource may provide a solution:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thanks,
Matt M.

Updated my iphone 4 to iOS 5.0.1 and then lost all my apps. how can I restore them?

updated my iphone 4 to iOS 5.0.1 and then lost all my apps. how can I restore them?

As long as the apps are still available in the store, and you use the same iTunes account as you originally used to buy them, then you should be able to re-download them for free : http://support.apple.com/kb/HT2519 . If you download them to your computer's iTunes you could then try restoring to your backup and see if that restores them and their settings/content back to your iPhone - a backup doesn't contain the actual apps, just their content/settings, so for the restore to work fully iTunes needs access to the apps so that it can restore them.

Updated my iPhone 4 to iOS 7.0.6 and now cannot use text/phone

I updated my iPhone 4 to iOS 7.0.6 and now I cannot use text/phone services. When attempting to access either service from the primary display the screen whites out and freezes up. Settings>Phone allows me to interface with my preference howevver tapping on Settings>Messages (or Settings>Facetime) causes the Settings function to lock up. I have to back out of Settings entirely and restart. This is seriously agrivating.

I would do a full restore in iTunes using your last backup.

Update my iPhone 5 to iOS 7 days ago and still neither my iMessage nor FaceTime will let me log in and I am only spastically getting even normal texts. Does anyone now how to fix this issue?

Update my iPhone 5 to iOS 7 days ago and still neither my iMessage nor FaceTime will let me log in and I am only spastically getting even normal texts. Does anyone now how to fix this issue?

ACTIVATING FACETIME AND IMESSAGES
Activating Facetime and Imessages on your phone requires the ability to send SMS messages and depending upon where you are that might be an international SMS. Check with your carrier to see if your plan supports sending of international SMS messages. If you are having trouble activating Facetime or Imessages turn them both off on your device and reset the device (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost)). Wait for the device to restart and wait a minute and turn Facetime and imessage back on and wait for activation. If that does not fix things read the following articles:
http://support.apple.com/kb/TS4268
http://support.apple.com/kb/ts3367

HT5278 I updated my iPhone 4S to iOS 5.1.1 Now I no longer will connect to the network when away from Wifi. Also, I am not able to connect to some of my Aps (Instagram being one).

I updated my iPhone 4S to iOS 5.1.1. The phone no longer connects to the 4G networks when I am away from WiFi. Also, some of my Aps no longer work....Instagram being one.
Any suggestions?

Apple guys are deleting posts. I have found my posts have been deleted. Apple should MUST let us downgrade at least to previous release from current which was working fine.

I updated my iphone 4 to ios 6.1.3 and it does not start now

i updated my iphone 4 to ios 6.1.3 and it does not start now

That message usually means you hacked the phone to unlock it.
When you updated your IOS it locked back up to the original phone carrier.
Only the carrier that the phone is locked to is authorized to unlock it.
Is this the case?

I just update my iphone 4s to ios 7.0.4 and update my macbook pro to ios maveric. Now, my iphone 4s does not sound form the speaker and the volume button up and down also does not work.I could hear the sound through the earphone. Also the airplay disapear

i just update my iphone 4s to ios 7.0.4 and update my macbook pro to ios maveric. Now, my iphone 4s does not sound form the speaker and the volume button up and down also does not work.I could hear the sound through the earphone. Also the airplay disapear. Please advice how to downgrade to the previous OS

Please try going to your settings area of your display. Click on General and go to 'reset all settings'
Good luck!

HT4972 cant update an iphone 4 to latest ios connected to computer and through itunes- wont ever connect to server - note i cant get itunes to update to latest version either just doing help/check for updates - it says itunes update server cant be conta

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