HT5312 apple is saying that my secerity questions are wrong but i know they are right. how do i get into my appleid to be able to use my new iphone?
how do i get the "correct"answers to my apple id?since i dont know them somehow?
change your security questions at support.
Similar Messages
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Security question keep saying they are wrong and I know they are right. I can't change them cuz when I try it tells me to answer the questions. I have tried everything changing my account and all and still can't get it can some one please help me out.
Go here and select "Reset your password." You will receive an email message with a link that bypasses the questions. You will then be able to select and answer the questions again.
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I accidentally deleted an album from my itunes library and i want to buy it again but itunes is saying that i have already purchased it but i don't have it in my library. How do i buy the album again?
Sorry, but audiobooks cannot be downloaded more than once without charge, so if you don't have a viable backup, you may be out of luck. You can, however, contact the iTunes Store, explain the situation, and see if they can make an exception for you.
http://www.apple.com/support/itunes/contact/
Regards. -
I got an email saying that I purchased Gems for Dragonville, but I never did. Am I able to get a refund for it? I never got the 50 Gems either. So there is a random charge of $2.12 on my sister's credit card for something that I never purchased.
They need to be selected in the iTunes tab called Ringtones as a synced item...
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I am trying to use my new iPad air to download iBooks with an iTunes gift card and it keeps telling me that my security question answers are incorrect. I do not understand that because they are the answers I provided when asked those questions! Now the darn thing has locked me out of my apple account and every time I attempt to contact support Safari tells me it can't find the server and apparently there is no such thing as 24 hour phone support so what the heck do I do to get my account unlocked and how do I find out what answers apple has for my security questions as apparently they don't have the same ones as I do? I NEED HELP!!
Call Apple in the morning.
Possibility could have been you had caps lock on entering your security answer either now or when you set it up from the beginning.
Apple will help you out and you will be in good shape.
If you are not into phone calls then try to make an appointment at your local Apple store and they can fix it for you in no time. -
I am trying to log onto a Mac Mini I haven't used in awhile and I forgot the password. I am trying to reset the password with my apple ID but the computer keeps saying the Apple ID and the password are incorrect whenever I know they are, as I am using the exact same ID right now.
I have switched my password in the past, so my theory is my mac mini thinks that my password has not changed and it will not update because The Wi-Fi password has also changed so it cannot connect to any servers...Does that sound like I am on the right track?
Is there a way to update my Wi-Fi password (saved into the computer) without logging on?If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password.
Otherwise, boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar.
In the Terminal window, type this:
resetpassword
That's one word with no spaces. Then press return. A Reset Password window opens.
Select your boot volume if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select
▹ Restart
from the menu bar.
You should now be able to log in with the new password, but your Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it. -
Ihave aol and cannot acesss my email after updating to osx 10.6. the help says that I need mail 4.6. I have 4.5. How do I get the correct version?
Run all software updates.
http://support.apple.com/kb/TS4424 -
When I try to send email from my iPad and iPhone it says that I have the wrong username and/or password, but I know they are correct. Can someone help me?
"Your email account" means to tap on the name of your email account. Whatever it is listed as in the settings.
In my mail settings, one of my email accounts is a Comcast account. I tap on the Comcast name and it brings up this window.
Then I tap on the arrow under the Outgoing mail server smtp setting to get to the next window.
In the resulting window, I then tap on the arrow next to the smtp server under the Primary Server setting.
That brings up this window in which I check to make sure that my user name and password have been entered correctly. If those items are missing, enter them in the appropriate fields and then tap done. -
I have a annual plan, it supposed must be used in two terminals, but i haven´t been able to install any app in a second computer, it always says that the app is only available as a trial download. What can I do to solve this issue, and be able to use my paid plan in two computers?
Hi Susan,
Please refer to the help document to fix this issue:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
You may also refer to the thread as below:
creative cloud software says my free trial has expired, but I have a paid subscription
Regards,
Sheena -
My CD reader says all my CDs are empty when I know they are not. Is my reader down or is there a setting that is off?
Yes. you should keep your media in iTunes, and indeed you should also keep a backup of your library as well. if you have the device set up for manual management then the content would remain on it when deleted from the library, but you would have no way to restore the device if there was a problem.
See also: Getting iTunes & Windows Media Player to play nicely
tt2 -
I want to link my other email accounts to my imail so I can see them all at once. When I enter their account information, imail says I'm using the wrong passwords but I know they are correct. What now?
This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that? -
My little brother disabled my ipad but I know the password. How do i get another chance to type it in? I haven't synched my ipad and I have a lot of things in there that i don't want to loose.
You don't get another chance once it has been permanently disabled. You have to restore it now. If you backup with iCloud, you can restore from that backup and recover everything. If you don't backup with iCloud, you are starting all over again.
If you don't have a computer, you can restore with another computer running iTunes.
Instructions can be found here.
http://support.apple.com/kb/ht1212
You might need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097 -
I bought a new IPHONE from apple reseller and the earpiece is not working.
There is no sound .Speaker and headfone are working but earpiece is not working.
How can i get it replaced.You can get service information on this web page.
Regards. -
Could it be so that I have deleted the old AppleID? All applications are still on the device, but I cant get them on new device. When I try to create a new id with an old email, it doesnt allow saying that the address is already occupied. It means the ID exists, but I cant get in... (I was trying to change address, just dont know if I succeed or not.)
Thank you in advanceSo For everyone that is having the issue of iCloud asking for an old email there is a very simple fix, as long as its a simple switch from one email to another on one apple ID account.
1. Sign into appleid.apple.com with your current ID.
2. Edit the primary email to the one requested. (You DO NOT need to verify the old email.)
3. Sign out of iCloud on any device using the old ID.
4. Edit the primary email (on appleid.apple.com) back to the desired email address.
5. Verify that email address.
6. Sign into iCloud with the correct email.
As for anyone that is unable to verify their account due to not receiving the verification email, contact apple support for further assistance. -
I was trying to update my Security Questions this morning but got 'Timed Out' I've just tried again to get into my security settings but the system does not recognise the information I'm putting in. Can anyone tell me how I can correct this problem. I can still log-in.
Best wishesWelcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)
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