HT5569 my iphone 4 won't ask for a password there is no prompt for me to enter my wifi details despite the wifi address coming up on the list ...

Please help! My partner has taken my old phone but we cant get it to join our wifi network a home - it wont request or prompt for the password...My iphone 4S works and joins the same network so it must be within distance to the router...we cant work it out.
Can anyone suggest what to do. We have turned on and off the router, the phone, and checked most things. It lists the locked wifi network but the message says ' Unable to join network'.
Many thanks

Hello cwestnutt,
Thank you for the details of the issue you are experiencing with Wi-Fi on your iPhone.  You have taken some really good steps to troubleshoot this issue already.  I found an article that includes a few additional steps you can try.  You can skip any steps you have already taken. 
I recommend reviewing the full article but the section titled "Unable to connect to a Wi-Fi network" specifically stands out to me for the issue you described:
Unable to connect to a Wi-Fi network
Verify that you're attempting to connect to your desired Wi-Fi network.
Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
Find the full article here:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Thank you for using Apple Support Communities.
Best,
Sheila M.

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