I am unable to stream Netflix to my Iphone or Apple TV, from my wireless router . . . even though I am able to watch Netflix on my WII (also wireless) and desktop computer (not wireless).
I am unable to stream Netflix to my Iphone or Apple TV, from my wireless router . . . even though I am able to watch Netflix on my WII (also wireless) and desktop computer (not wireless).
On the Iphone and Apple TV I can connect to Netflix . . . it recognizes me and my account settings . . . and I can veiw all my recent programs and show titles, descriptions, etc.. But when I select one to watch I get a message saying:
"ERROR A PROBLEM OCCURED WHILE PLAYING THIS ITEM. TRY AGAIN LATER, OR SELECT A DIFFERENT ITEM. GO TO WWW.NETFLIX.COM/SUPPORT FOR MORE INFORMATION. (139)
Netflix support say there is nothing wrong on their end . . . that it is an Apple issue. They see the request for the show, the devices are registered . . . but it shows 0 bandwidth to the device.
My Apple TV did this when I first hooked it up a couple of weeks ago. Then after a few days started working with Netflix, for no apparent change . . . now doesn't again for the past couple of days (I think that it auto restarted the other night after a virus scan).
Very frustrating, and driving me nuts! Has anyone else had and been able to resolve this problem?
Troubleshooting
Apple TV2 update one day and netflix is browsing but not launching the actual content (error 139)
Ipad2 (another ios device) forces me to update netflix if I want to use it and I get the same error 139 on it.
**** now I have two not ways not working where prior to some update it was fine.
Nintendo Wii is still working ( mind you running an ancient version of netflix ) Dusted the Wii off and gave it to the kids use. Now they are happy again...
PC is also still working ( using some other flash client ) but that's just of interest, we're not going to be watching tv with that.
My wife's iphone 4s is still working. Odd.. still ios but for somereason I am not forced to update the version. So basically she could mirror stream up to the apple tv with it. Nice feature of Ios5. Later found out it is using 1.4 version of netflix. The most useful thing out of that is that all 3 of the devices are Ios and it was actually the iphone with the 1.4 version of netflix that still worked!
I heard from a friend who was on a different ISP he was still working so I took my appletv2 and ipad2 over to my brothers house who is on that same ISP as my friend and both started working. So the ISP is involved too!
Brought the appletv2 and ipad2 back to my house hoping it would maybe still work. No dice Broken again.
Searched the appstore for a decent packet analyzer and there isn't really anything. I was able to sniff the traffic with my PC and also on my juniper ssg5 confirmed that. Turns out port 80 traffic is actually failing and authorization is not happening. The other clients do not do this...
Asked a buddy from work who used to work at the ISP if he could make a call to some one who might actually know what is going on. He came back pretty quick and said yea they are trying really hard to get the beta patch in from Bluecoat asap.
So knowing that it was actually Netflix that changed when it hit 2.0 and in my case the ISP made the adjustment it's pretty safe to say this issue is going to be ongoing unless netflix changes again the way they authorize for licenses.
So that's the summary of what went right down the troubleshooting path but I'll tell what what didn't
2 calls to Netflix (useless... waste of time... they are too quick to blame anyone but themselves)
1 call to apple support (support call was going to cost more than it cost for me to change ISPs)
2 calls to ISP (through the normal means - regular support number)
So why is this intermittantly working sometimes? If you are lucky enough to authorize to an IP address that is not cached they voila you are going to get an authorization / a license to watch the show. Some people report after defribulating their appletv (reseting, rebooting, dns changes, you name it) they get it working. Over the past month we all seem to have got it working for some period of time only to lose it a day to two later.
It's now been several days since the beta patch to the bluecoat and 4 of us who have been communicating on the issue appear to be online all at the same time for those several days and that is a good sign that we might be out of the woods on the issue.
Hope this turns into something helpful for someone else out there.
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