I am unable to update my iPhone from ios4 to ios7, I know you have to do this via the computer however the backing up process stops part way through and it is unable to carry on
I have ios4 on my iPhone 4 and I have tried to update it to ios7 and to do this I know you have do use the computer. however part of the way through, the back up process stops and nothing else happens
I would suggest that you tru and update through iTunes on your computer. Also, could you connect your computer up to the internet using a wired connection rather than wireless - this will be faster and more reliable, particularly when you need to download a large file.
Then try your update. This time, in iTunes, why not try to get it to download the sofware first (Download Only). You can then appy it to your iPhone later, once it has downloaded.
Similar Messages
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when trying to download the latest itunes it stops half way through and says "error occured whilst installing the update"
anybody know how to fix this?Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
I downloaded an album from i tunes, but it will not play back correctly,
it starts a track and then stops randomly and jumps to the next track
and then does the same thing ad ainfinitum! What to do??Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link. -
I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?
Hi brett242424,
Welcome to the Support Communities!
The movie would be in your iTunes library, in the Movies application. However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy -
Hi, I am trying to update my ipad2 from ios 4.3.3 to ios 7.0.4 after i have downloaded the update it cant update my ipad it gave me error 3194
what can i do. ThanksiPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers, Tom -
Im at a loss here, even switched cables thinking that would help. no luck either
Cpress1 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for several possible solutions for your current download error. I would also recommend looking at any software firewall or security software which you have installed that could be interfering with the download process.
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when i try to restore my iphone 4s it say unable to complete restore error 29 now i cant use my phone at all
Hello, gordy69.
Thank you for visiting Apple Support Communities.
I see you came from the most relevant article in regard to not being able to restore your iOS device. I would take a look at the section I highlighted below. Make sure to try the steps outlined in that section.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Jason H. -
Hi just bought an iphone 4 today tried to activate the phone and it won't let me..I go through language ect and it says activateing iphone may take a few mins then just stops and message on screen says that the sim carrier is not supported and please use the sim which came with the phone(which i am..& have tried another sim and still not working)........It wont let me bypass have tried reseting phone and restarting it nothing helps????
Your iPhone is locked to the original carrier who sold it
Only they can unlock it
The sim the iPhone refers to is the one the iPhone is locked to
You will have to contact them -
HT4623 should I update my iPhone 4 to 7.0.2? I have heard I shouldnt do the update.
should I update to 7.0.2 on my iPhone 4? I have heard there are problems for the iPhone 4 and should not do this.
Your phone should still work, just make sure iTunes backs up your phone and the update will download and install smoothly.
Also make sure youre using the latest version of iTunes (10.5) before you start the update. -
i NEED HELP!
Then you might have a hardware problem and should go to a apple store for it to be checked out.
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I have an Iphone 5S and used to sync it to my computer in the past without any problem, but now I can't, and appears the message "usb device not recognized", and the cable is good and so the USB port. Do you have any idea what's the problem?
Try leaving it plugged in and then restart the computer.
If you are on Windows this link may help but it is a bit old.
http://www.technologynext.org/error-usb-device-not-recognized-how-to-fix/ -
am update my iphone 3gs ios4.1 to ios 6.0.1 using itunes when update comleted itunes show a message Were sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care! pls help me pls
Generally this is a sign that the iPhone had previously been
hacked/modified/jailbroken and the update relocked it to the
original wireless carrier. If this is the case, only that wireless
carrier can unlock your iPhone. You must contact them to see
if they offer unlocking and if you qualify.
Where did you acquire this iPhone?
What wireless carrier did you use before this problem?
Does the app Cydia appear on your iPhone?
What does it say when you look at Settings=>General=>
About=>Carrier? -
Since updating my iPhone 3GS to iOS 4.3.3 I have been unable to sync my photos! Keep getting the error message unable to sync and 'the required file cannot be found.' Please help?
Try deleting the iPod Photo Cache on your computer.
http://support.apple.com/kb/ts1314 -
I tried to update my iPhone 3GS with iOS, data was restored but on continue with activation in the iTunes stores, it is replying "We're sorry, we are unable to continue with your activation at this time." what could be the reason?
Hmm, well... iTunes trys to activate your iPod using the Apple server to make sure you have bought it legit.
Two things come into my mind:
1) Your iTunes can't access the internet.
2) Apples activation servers are down.
That's just my cents, maybe anyone else has an idea. -
Hello everyone, im using iphone 4, my problem is that i cant update my iphone from 5.0.1 to 5.1.1 while using software update in settings on my iphone please help......
Downgrading to a previous version of iOS is not supported.
Sounds like your iPhone was hacked/modified/jailbroken to work
with wireless carrier other than the one it was purchased from. The
update has relocked it to the original carrier. Contact the original
carrier to see if they offer unlocking and if you qualify - only the
carrier to which the iPhone is locked can unlock it.
What does it say when you look at Settings=>General=>Carrier?
Be advised that the previous modifications to change from original carrier
to your local Carrier may have rendered the iPhone unable to be
officially unlocked.
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