I bought an iPhone and returned it. Now my current phone won't receive messages from iPhone users. It believes it's sending it my old phone as an i-message. A true nightmare. They says it's not their problem. Worst customer service ever!

Really disappointed with Apple. Terrible service!

To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple IDpassword.

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Hp smart web printing does not work on firefox. HP says this is not their problem and to contact Mozilla. Is there a plug in available?

I just bought a new hp printer. the software has a feature called HP web smart printing. The feature works on explorer but not on Firefox. HP says this is not their problem and suggested I contact Mozilla. Is an add on available and if not will one be made available.
I am using v. 3.6.13. and the printer is HP Officejet 4500.

HP smart web printing is an application that only works with IE. In spite of what HP have told you, if they want their application to work with Firefox they will need to make a version for Firefox. It is not down to Mozilla to make a version of the HP software for Firefox.

I bought an iPhone 4S at a supplier who uses Talkmobile. When I called to port my number to GiffGaff they said the phone did not need to be unlocked even though the guy who sold my husband the phone at the Warehouse place said you did. Now I have an ac

I bought an iPhone 4S at a supplier who uses Talkmobile. When I switched to GiffGaff and asked the Talkmobile people to port my number and the code which they gave me, they told me my iPhone was never locked and did not need to be unlocked. Now my GiffGaff seems to be up and running and my husband can even leave new voicemail messages but I cannot access my phone. Everytime I put the SIM in it says it's not a valid SIM and that I need a supported carrier SIM. To me that sounds like the phone is locked.

My husband (who set this up) is going over to Carphone Warehouse right now. He seemed to think that it was locked. But when we asked the carrier we picked, they said it was not locked so they could not unlock it.
Are all of you answering these questions familiar with the UK carriers? I am from the US but this was bought and serviced in the UK--nothing to do with the US.
Maybe the vendor who sold the phone can/will unlock it for us no problem. I guess I will know in the next 5-6 hours. I have just been without a phone for almost an entire day now and it's very frustrating and I thought someone might have had this exact problem and could answer the question for me outright.
Thanks for everyone's help. Sorry to take up your time.

I recently bought a lightning to 30 pin adapter for my new iPad so that I could continue to use my 30 pin to VGA cord, but when I plug the VGA cord into it it says it is not supported. They are all apple products, so why doesn't it work?

I recently bought a lightning to 30 pin adapter for my new iPad so that I could continue to use my 30 pin to VGA cord, but when I plug the VGA cord into it it says it is not supported. They are all apple products, so why doesn't it work?

If it is a lightning to 30 pin adaptor, and you have a 7th Generation Nano it has to fit the Nano.
This is lightning to 30 pin adapter: http://www.bestbuy.com/site/Apple%26%23174%3B---Lightning-to-30-Pin-Adapter/6651 936.p?id=1218803450821&skuId=6651936#tab=overview
Is this what you bought?
You need to contact Sony and see if they model you have is compatible with the docking adapter. It may not be.

Baught & Registered Apple Care with Computer. Now they say I am not.

I Baught & Registered Apple Care with my Computer November Last Year. Now they say I am not registered and need the receipt. I am in Bolivia and do not have it with me, calling costs 3-5$ per minute! Any advice on resoliving this issue with them? Also, limiting phone use would be great, Thanks in Advance.

How did you originally register Apple Care, by phone or online? You can double check Apple's Warranty Info website or check with the Bolivia User Group on how to proceed without paying for a phone call.
Message was edited by: CMCSK

HT4061 I brought a Iphone 4s from someone and they never give me their apple id and password. Now I the phone but its lock , how do I unlock it ?

I brought a Iphone 4s from someone and they never give me their apple id and password. Now I the phone but its lock , how do I unlock it ?

You don't. Take it back to them and ask them to unlock it. If they refuse, or if they have now vanished off the face of the earth, you own a brick. There is no way past the activation lock without the proper credentials.

I have bought a film and it is now saying it cannot load, please help!

I have bought a film and it is now saying it cannot load, please help!

What's the precise text of the message you're getting when you try to open the movie, please?

My iMac is not staying connected to my wireless internet. Any suggestions? My provider says it's a computer issue and not their problem.

My iMac is not staying connected to the wireless internet. My provider tells me it's a computer issue and not their problems. Any suggestions?

Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
Step 1
Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 2
Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.
Step 4
Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.
Step 5
Reset the System Management Controller.
Step 6
Reset the PRAM.
Step 7
Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.
Step 8
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

I am not able to install JunkFilter Plus in Incredimail 2.0. Help they say it is not compatible with Firefox 4. Is this correct? Some of my other programs don't work either. Such as HP products.

the programs that don't work with Firefox 4 are:
AVG Toolbar
HP Detect
HP Smart Web Printing
Incredimail 2.0 will not let me install the JunkFilter Plus, and they say it is not compatible with 4.0

This is very serious. Your computer got infected with ransom malware, Cryptowall.
Go here for further info.
CryptoWall 2.0 Anything Good about Buying you Keys? - General Security
CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

HT5624 My husband just got an iPhone also, can we have separate iCloud accts? All my contacts and appointments are now on his phone too.

My husband just got an iPhone also, can we have separate iCloud accts? All my contacts and appointments are now on his phone too.

I had the same problem too.
Yes, you can go apply for a new AppleID, which would be <your account>@icloud.com.
Then put this new AppleID into the icloud account field.
After this action, you will not be seeing the same contacts and appointments.
But for the itunes store, you still can use the same AppleID so that you can share purchases.
My wife and I use separate icloud accounts, and then we use a 3rd appleid for our itunes store. This allowed us to have separate contacts but still share itune purchases.

I have a iTunes account and recently 2 of the song I have downloaded will not play, it says that it not authorised to play. How ever on the same day the other songs I downloaded that day are playing fine

I have a iTunes account and recently 2 of the song I have downloaded will not play, it says that it not authorised to play. How ever on the same day the other songs I downloaded that day are playing fine. I can't play the 2 song on my lap top and I-pod.

Hello Jigz19,
It sounds like you are unable to play a couple of songs from your library becuase you get a message that the computer is unauthorized to play, but other content purchased that same day works without issue. I would verify that the affected songs were purchased with the same Apple ID first:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Open iTunes
Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist).
Choose File > Get Info.
Click the Summary tab.
The Account Name area will list the account used to purchase the item. Unless you have changed accounts, this is your iTunes Store account name.
If so, then delete the songs:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Then re download them with this article:
Download past purchases
http://support.apple.com/kb/ht2519
Thank you for using Apple Support Communities.
All the best,
Sterling

HT4009 I purchased extra lifepoints for my Sims FreePlay and they never got added to the game. EA Games seem uncontactable about this issue, they say it's an iTunes problem.

I purchased extra lifepoints for my Sims FreePlay and they never got added to the game. EA Games seem uncontactable about this issue, they say it's an iTunes problem.

And. . . your question is?

I want to buy the special complete subscribtion. The requirement to have at least CS3. I own CS5.5 but they say I am not authorised. What can I do?

I want to buy the special complete subscribtion for 36,89 € a month. The requirement to have at least CS3. I own CS5.5 but they say I am not authorised. What can I do?

contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

My assistant and I are using two Lightrooms (i.e. two serial numbers) and need to share between our two computers. I provide originals to her onto a flash drive. She tags them and returns them to me. I then copy the photos from her flash drive onto my com

My assistant and I are using two Lightrooms (i.e. two serial numbers) and need to share between our two computers. I provide originals to her onto a flash drive. She tags them and returns them to me. I then copy the photos from her flash drive onto my computer and load them in my LR. The photos appear but witthout any editing or tagging. We need to be able to have her working on the photos on her computer with her copy of LR and me on my computer with my version of LR being able to access what is already tagged and given back to me. This seems hard. We need advice on if it is at all possible to have two computers simultaneously working on LR . I bought her her own version because I was told at the time of purchasing that that was the only way to share. Please advise urgently! Thanks.

Sounds like your assistant isn't instructing Lightroom to write the tagging and editing to the files themselves, so wehn the files return to you, they don't have editing and tagging information. She need to select the photos in Lightroom and then Ctrl-S (Cmd-S on Mac). Or alternatively turn on the option to autmoatically write this information to the files.
If you are using RAW photos, then this information will be written to a sidecar XMP file, and your assistant must provide you with the sidecar file. If these photos are not RAW photos, then the information is written directly into the photo file itself.
Lightroom wasn't designed to be a multi-user program, and so it is truly not possible to have two people working on the same catalog at once. The way you are doing things, as modified above, is probably the way to go.
As an alternative, you can transfer (portions of) catalogs as well as photos back and forth and then all of these issues disappear, but a catalog might be rather large for a flash drive (or maybe not, it depends)

DSL Not Working for 7 Days and Tickets Closed without Resolution - Worst Customer Service

My DSL light has been blinking for 7 days. A technician came out Monday and checked inside my house and outside. He said the problem is outside, that there is an issue with the wires on the street. He said that the "Home Office" needs to internally switch the wires. The technician went to the "Home Office" which is right down the street but the technician was not at her desk so he put in a request for the wire to be switched. In the meantime, he manually switched the wires to get the internet working but said the internet would go down for 5-10 minutes when the "Home Office" did the official switch. When I got home from work, my internet was not working and my DSL light was blinking again. I immediately called Verizon and was told that my ticket had been closed and that a technician would need to come out again. Since the technician had already been in my house that morning and confirmed the issue was with the wires on the street and not my house, I told them no one would be home because I could not take another day off from work. It was understood that the technician could reach me by cell phone if he needed to talk to me but he was coming to look at the wires on the street. A visit was scheduled for the next day, Tuesday. I received a voice mail from the technician that he would be at my house in 20 minutes and would call me when he arrived. I never heard back from him and when I got home, my internet was still down. I immediately called Verizon to check on the status of the ticket. At first, the agent couldn't even locate my ticket but then informed me it was closed. I questioned the closure of the ticket since the problem had not been resolved. I then proceeded to be on hold for an HOUR while the agent tried to find out why the ticket had been closed. After an hour, the response was he didn't know and that I would have to open another ticket for an agent to come out AGAIN. The agent then insisted I needed to be home because the technician needed to check inside the house despite being told by me that the technician had already been in my house the day before and confirmed the problem was on the street. The agent then told me I needed to be home so the technician could update me. I told the agent the technician could call me on my cell phone since he clearly has the phone number since he called me on Monday AND Tuesday. The agent agreed and I gave my cell phone number again for the technician to call me. There are no appointments available until Thursday which will be 8 days since the internet went down. At this point, after 3 tickets opened, two that were closed without the problem being solved and two site visits with a third scheduled and 60 minutes on the phone,I am doubtful the issue will be resolved Thursday. I've reached the point where if the problem isn't fixed on Thursday, I am canceling my service with Verizon after six years. I shouldn't be paying for service that Verizon can't even provide because their own technician can't fix an issue with the wires outside my house.
This experience has been frustrating and the worst customer service I've ever experienced.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

I bought an iPhone and returned it. Now my current phone won't receive messages from iPhone users. It believes it's sending it my old phone as an i-message. A true nightmare. They says it's not their problem. Worst customer service ever!

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