I can no longer access itunes store on my mac. i get a blank page and no error msg.

I have used itunes successfully in the recent past, but no only get a blank page. I am an old non techy woman, please help.

LTE indicates cellular. Tap Settings > Cellular then switch Cellular Data ON.
If your Wi-Fi is working, then you should be able to access the internet.
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
* No data is lost due to a reset
If nothing above has helped, try here > iOS: Troubleshooting Wi-Fi networks and connections

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Can no longer access itunes store to update apps through itunes OR on iphon

I just updated to the 2.2 software on the iphone. Ever since, any time I try to update an application (or even check for updates) I get a message saying itunes can't connect to the store, check my network connection, etc. I get the same problem if I try to check for updates directly from the iphone or from itunes on my computer. I see many people are having problems with the itunes store. I assume that since I am having the same problem on my phone and on my computer, and since so many other people are having problems, that this is some kind of problem with Apple and not with my set up. However, I have not seen anyone else mention problems connecting from their phone the way I am.
Other than upgrading to 2.2 there is nothing different about my system - accept I did also try upgrading to the newest iTunes. The problem happened with version 8 and with whatever the current version is. I am using Vista - I never had any problem like this before.
Any help or comments would be much appreciated.

I am also having this problem, i can no longer search for app's updates through the latest release of itunes 8.0.2 and also the latest iphone 3g update version 2.2 - this has been going on for about 15 hrs now. If i try to update through my iphone the the page eventually times out or comes up with "unable to connect to itunes store"., If i try through itunes itself, the windows comes up with the progress bar type thing and accessing itunes store, then after a while just comes up with "iphone sync complete, Ok to disconnect" - but i'm not syncing my iphone i'm trying to update the apps.....
Come on Apple get your act sorted out...

After upgrading to Maverick, I can no longer access iTunes Store.

Hi,
After upgrading to Maverick, I can no longer access to iTunes stores. The layout for Mac AppStore also doesn't display properly. Perhaps the most annoying part is when I need to access secure website (even google.com), where I need to authorize the certificate. My current connection is behind proxy, but have no issues on all this issues before upgrading to Maverick. Please assist.

Hello segordon21,
Thanks for using Apple Support Communities.
To move voice memos to your computer please follow the steps from the iOS 8 Help below.
Move recordings to your computer
You can sync voice memos with the iTunes library on your computer, then listen to them on your computer or sync them with another iPhone or iPod touch.
When you delete a synced voice memo from iTunes, it stays on the device where it was recorded, but is deleted from any other iPhone or iPod touch you synced. If you delete a synced voice memo on iPhone, it’s copied back to iPhone the next time you sync with iTunes, but you can’t sync that copy back to iTunes a second time.
Sync voice memos with iTunes. Connect iPhone to your computer, then in iTunes select iPhone. Select Music at the top of the screen (between Apps and Movies), select Sync Music, select “Include voice memos,” and click Apply.
Voice memos synced from iPhone to your computer appear in the Music list and in the Voice Memos playlist in iTunes. Voice memos synced from your computer appear in the Voice Memos app on iPhone, but not in the Music app.
Move recordings to your computer
Take care,
Alex H.

Can no longer access Itunes store

Sudeenly yesterday I cant access the Itunes store.
When I click on the store, I just see the scrolling barbers pole at the top of the screen and the message ""Accessing Itunes store."" It never gets any further
Ive disabled all my security, ive done the winsock reset and restarted my PC ((many times) I downloaded the LSP list from windows, and the list is huge, with many suppliers listed. It would take days to try and update all of that.
SURELY there is an easier solution to this problem. Clearly Im not the only one having it.
Please help
Copy of diagnostics::
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard CQ3430AN
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001DAA5C0A83BAE0
Current user is not an administrator.
The current local date and time is 2012-04-01 17:28:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9d7731c4027d4ad048e9398aa86e44b5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {9C058449-7493-4DC9-8683-BE704E457994}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.20.108
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
DHCP Enabled: Yes
DHCP Server: 192.168.20.1
Lease Obtained: Sat Mar 31 21:16:05 2012
Lease Expires: Tue Mar 29 21:16:05 2022
DNS Servers: 192.168.20.1
Adapter Name: {5C8691F0-303B-4BB3-B28F-95FC306E1AD5}
Description: Hamachi Network Interface
IP Address: 5.42.111.41
Subnet Mask: 255.0.0.0
Default Gateway: 5.0.0.1
DHCP Enabled: Yes
DHCP Server: 5.0.0.1
Lease Obtained: Sat Mar 31 21:18:07 2012
Lease Expires: Sun Mar 31 21:18:07 2013
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-30 19:32:59.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Can no longer access iTunes store nor log into Apple ID account

I can suddenly no longer log into iTunes store and my over 10 year old Apple ID log in information seems to have been corrupted.
Apple ID and pasword are unrecognized, and what's weird, when I get directed to My Apple ID to reset the password,
I do NOT receive the promised email to reset that password.
Last window will say "Email has been sent. When you receive your sign in information, follow the directions in the email to reset your password.
- but NO email is coming!
HELP!
Do not want to set up a new account, since I would hate to lose all previous purchases etc...

Update: after some internet and support research, I was finally able to fix the Apple ID problem!
It seems the issue traces back to setting up a new iPhone 4S and signing up for iCloud in the process a couple of weeks ago..
It seems it was a conflict of email addresses, associated with both the origianl Apple ID and the new iCloud account (iCloud orces you to set up a new account, since only email address Apple IDs work on iCloud).
Anywasy, found this workaround fix online: http://www.youtube.com/watch?v=OAu0TMFmf50
- finally, no more endless loop of email verifications & wrong passwords!
Thanks, Iconic HD!

HT4623 my ipad can no longer acces itunes store after iso 7 was installed... can i go back to ixo6

i can no longer access itunes store after iso 7 was installed... can i go back to iso 6

No you can't.
Reboot your iPad: Press and hold BOTH the power and home buttons at the SAME for up to 30 seconds, until the Apple Logo appears, then let go of both buttons and your iPad will restart. You won't lose any data settings. When your iPad restarts see if you can access iTunes.

I can no longer access iTunes on my laptop. Can I puchase music directly to my iPad?

My laptop is missing a dll file, so I can no longer access iTunes. Can I purchase music, movies, etc. directly to my iPad, or do I have to repair my laptop and sinc to it?

Purchase music and Movie from iTune Store (iPad)
iTune Store>Music/Movies

I've tried everything but can't access iTunes store from my ipad. Apple ID is fine and logged in to iTunes on pc. Still no luck. Anyone any other alternatives? Thx.

I've tried everything but can't access iTunes store from my ipad. Apple ID is fine and logged in to iTunes on pc. Still no luck. Anyone any other alternatives? Thx.

You may think you are connected to the internet, but maybe not. Click on Safari and see if it connects.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I can no longer access iTunes?

After the last update, I can no longer access iTunes movies or TV shows on my Apple TV. Why?

Purchase music and Movie from iTune Store (iPad)
iTune Store>Music/Movies

IPad updated to iOS 7.0.4 and I can no longer access iTunes

I updated iPad to iOS 7.0.4 and I can no longer use iTunes Store. I tried accessing store from my music, same result. I did reboot and reset, didn't resolve issue.

Hey there Carol1401,
It sounds like you are unable to access the iTunes store using the app on your phone. Try closing the iTunes app, and then restart it one more time.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Regards,
Sterling

Since updating my iPhone 4 to ios6 I can no longer access itunes through the itunes app. I just get a blank white screen. Is there a fix for this yet?

Since upgrading my iPhone 4 to the new ios6 software I can no longer access itunes through the itunes app. I there a fix for this yet?

Scalesy05 wrote:
I there a fix for this yet?
Why would there be a fix? YOU are having the problem. I'm not, no one I know is having the problem. No fix is needed.
Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new. Have you been through any, if not all of these troubleshooting steps yet?

I own the very first ipod and can no longer be updated or synced any suggestions to get it back up and running, has just decided to stop 2015

I own the very first ipod and can no longer be updated or synced any suggestions to get it back up and running, has just decided to stop 2015

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
It could be that the battery has died

Can not access itunes store from my mac os

Just lately I cannot access the itunes store-- have been using it for years-- it just remains a blank screen

Hello there, trittie.
It sounds like you are having issues connecting to the iTunes Store and getting a blank page. The following Knowledge Base article offers up some great steps for verifying connectivity:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Additionally, this article provides some additional recomendations if the issue persists:
iTunes: Advanced iTunes Store troubleshooting
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Why can't I access iTunes Store on my PC

I can't access iTunes store from my iTunes PC account

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

TS1717 My itunes update failed and can no longer access itunes. How do I download itunes without overwriting my music etc

When I was downloading the latest version of itunes on my pc the update failed.
I can no longer acces itunes.
How can I update the software without overwriting my current itunes libraries?
Thanks

Do you get an error message when you try to install iTunes? If so, what does it say? (Precise text, please.)

I can no longer access itunes store on my mac. i get a blank page and no error msg.

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