I can't open a password splashID usb key because of error message

Hello all,
I hope someone can help me. I have tried the splashid customer support but it's been a while and I haven't heard back. I apparently didn't eject it properly. Now I get the message "splashid quit unexpectedly" and a "problem report." When I click on reopen it doesn't open and the same message just keeps popping up and not allowing the key to be opened. Here is are the details:
Process: SplashID [24851]
Path: /Volumes/VOLUME/SplashID.app/Contents/MacOS/SplashID
Identifier: com.splashdata.splashid
Version:         5.4 (5.4)
Code Type:       X86 (Native)
Parent Process: launchd [193]
Responsible:     SplashID [24851]
User ID:         501
Date/Time: 2014-04-13 15:39:25.310 -0400
OS Version:      Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: CAE9C00A-23CF-160F-CCC7-60407D646A19
Sleep/Wake UUID: 4B4836FC-2D8E-458F-BBE3-814A4D4CFA06
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000002e
VM Regions Near 0x2e:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Volumes/VOLUME/SplashID.app/Contents/MacOS/SplashID
    __TEXT 0000000000001000-000000000008a000 [ 548K] r-x/rwx SM=COW /Volumes/VOLUME/SplashID.app/Contents/MacOS/SplashID
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.splashdata.splashid             0x000447a2 CSplashIDDatabase::IsDBEncrypted() + 24
1 com.splashdata.splashid             0x000447f6 CSplashIDDatabase::UnlockRecord(DBRecord*) + 56
2 com.splashdata.splashid             0x000449e2 CSplashIDDatabase::StoreRecord(DBRecord*, DBRecord**, unsigned char) + 334
3 com.splashdata.splashid             0x0002e931 -[SplashIDDataBaseWrapper createNewCategory:optionalUID:] + 295
4 com.splashdata.splashid             0x0002cd62 -[SplashIDDataBaseWrapper createDefaultCategories] + 188
5 com.splashdata.splashid             0x0002adea -[SplashIDDataBaseWrapper readDatabaseFromUser:] + 412
6 com.splashdata.splashid             0x0002ac2c -[SplashIDDataBaseWrapper init] + 366
7 com.splashdata.splashid             0x0002aab1 +[SplashIDDataBaseWrapper SharedSpalshIDDataBaseWrapper] + 55
8 com.splashdata.splashid             0x000102bd -[SDController applicationWillFinishLaunching:] + 33
9 com.apple.Foundation                 0x931e5732 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
10 com.apple.CoreFoundation        0x991d15a4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
11 com.apple.CoreFoundation        0x990b317b _CFXNotificationPost + 3435
12 com.apple.Foundation                0x931d421f -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
13 com.apple.Foundation                0x931f17de -[NSNotificationCenter postNotificationName:object:] + 55
14 com.apple.AppKit                       0x9384364c -[NSApplication finishLaunching] + 682
15 com.apple.AppKit                       0x93842f89 -[NSApplication run] + 196
16 com.apple.AppKit                       0x9382c038 NSApplicationMain + 1165
17 com.splashdata.splashid            0x000026be _start + 216
18 com.splashdata.splashid            0x000025e5 start + 41
Thread 1:
0 libsystem_kernel.dylib                 0x95f14046 __workq_kernreturn + 10
1 libsystem_pthread.dylib              0x98e33dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib              0x98e37cce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib                 0x95f14992 kevent64 + 10
1 libdispatch.dylib              0x937518ad _dispatch_mgr_invoke + 238
2 libdispatch.dylib              0x93751546 _dispatch_mgr_thread + 52
Thread 3:
0   libsystem_kernel.dylib                 0x95f14046 __workq_kernreturn + 10
1 libsystem_pthread.dylib              0x98e33dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib              0x98e37cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib                 0x95f14046 __workq_kernreturn + 10
1 libsystem_pthread.dylib              0x98e33dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib              0x98e37cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib                 0x95f14046 __workq_kernreturn + 10
1   libsystem_pthread.dylib              0x98e33dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib              0x98e37cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0106ac00 ebx: 0x00575f70 ecx: 0x00000027 edx: 0x0000002e
edi: 0x0106ac00 esi: 0x00575f94 ebp: 0xbffff4e8 esp: 0xbffff4e8
   ss: 0x00000023 efl: 0x00010217 eip: 0x000447a2   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x0000002e
Logical CPU:     0
Error Code: 0x00000004
Trap Number:     14
Binary Images:
    0x1000 -    0x89ffb +com.splashdata.splashid (5.4 - 5.4) <F2A3C5A2-6A00-3530-EABC-094BC4438AFF> /Volumes/VOLUME/SplashID.app/Contents/MacOS/SplashID
0x8fe07000 - 0x8fe39417 dyld (239.4) <2E655535-479B-3E48-ADD3-6278819CA38A> /usr/lib/dyld
0x90008000 - 0x90045ffb libGLImage.dylib (9.6) <EAC640A8-CD71-3AB2-9918-21CACCBCCB0D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x90046000 - 0x90082ff4 com.apple.RemoteViewServices (2.0 - 94) <BEEE6ADF-7DA3-3D68-BCB0-9863BE1A1F46> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x901f4000 - 0x901fdfff com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <CF8E5706-F744-3139-8A51-D52BF055D19F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x901fe000 - 0x90204ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
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0x93153000 - 0x93160fff com.apple.Librarian (1.2 - 1) <F85681E3-3398-327B-829B-1D8078C38C22> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
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0x95f46000 - 0x96014ff7 com.apple.backup.framework (1.5.2 - 1.5.2) <BE2F37D3-F610-30EE-B106-44B5DAE35603> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x96297000 - 0x962bbfff libJPEG.dylib (1042) <AEC2D16E-12E6-3D85-933E-6728EBA802A7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9637d000 - 0x965e1ff7 com.apple.CoreData (107 - 481.01) <85EE4DFF-3A61-3D3B-A818-524F0A427A4D> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x965e2000 - 0x965e2fff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x965e3000 - 0x965e8ff3 libsystem_platform.dylib (24.90.1) <0613F163-9A7A-3908-B30B-AC1627503933> /usr/lib/system/libsystem_platform.dylib
0x965e9000 - 0x96642ffa libTIFF.dylib (1042) <0EED8A3F-A7C6-3FE2-8F67-55813D5E543E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x96643000 - 0x96645fff com.apple.securityhi (9.0 - 55005) <51765C73-80D1-33E3-9589-3E88380CE007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x96657000 - 0x9667efff com.apple.CoreVideo (1.8 - 117.2) <A53FDD90-F200-3F7C-8A8E-5DE36D3DFBB0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96682000 - 0x96685ffa libCGXType.A.dylib (599.20.11) <8824B66A-D235-3163-808D-8B98F69304CD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x96686000 - 0x966d2ff7 libcups.2.dylib (372.2) <ED7CEA7C-9FD7-34E0-B960-268BD6AFA056> /usr/lib/libcups.2.dylib
0x96737000 - 0x9673bff7 libmacho.dylib (845) <D8E93E59-1F80-3413-B9CF-78B848F6E873> /usr/lib/system/libmacho.dylib
0x9680c000 - 0x9683dff5 com.apple.GSS (4.0 - 2.0) <8C72F861-47F5-3641-9744-B5EF9647C827> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x96864000 - 0x96870ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <B7440CD7-04F8-3558-B5AA-FD48381B14DE> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x96871000 - 0x9687cffb libcommonCrypto.dylib (60049) <F8E60C43-22EE-3E0B-9546-3365056901F1> /usr/lib/system/libcommonCrypto.dylib
0x9687d000 - 0x9698fffc libsqlite3.dylib (158) <B3DB0FED-FE4C-314D-8329-CF7708C8AAF4> /usr/lib/libsqlite3.dylib
0x96990000 - 0x96a53ff1 com.apple.CoreText (352.0 - 367.19) <14FD889D-4D6D-3D53-B28E-2E23975B3C9D> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x96b15000 - 0x96b57fff libGLU.dylib (9.6) <6A7E248D-3936-3B0D-9BF2-E4F0D2FE5306> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x96b58000 - 0x96b62ff7 com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <C4CC55E5-6CC4-307E-9499-AF89A6463AF4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96cf4000 - 0x96cf4fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x96d49000 - 0x96d49fff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x96d4b000 - 0x96e62ffb com.apple.WebKit (9537 - 9537.74.9) <27AE437D-1DBE-34E9-8FE5-E9A5BD5CEBB0> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x96e63000 - 0x96efffff com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x96f00000 - 0x96f97ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x96f98000 - 0x96f9bff7 libdyld.dylib (239.4) <F4604F64-945B-3871-8F26-E9C55488BC27> /usr/lib/system/libdyld.dylib
0x96f9c000 - 0x96fd9ff7 libauto.dylib (185.5) <CD008E66-4A0C-35F5-8D72-80D76A716A03> /usr/lib/libauto.dylib
0x96fda000 - 0x97050ff3 com.apple.securityfoundation (6.0 - 55122.1) <18024F59-DE2B-3FC5-A29F-8F2B27349685> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x97360000 - 0x975f9ff3 com.apple.RawCamera.bundle (5.04 - 736) <B9CA1B5A-6FA9-3140-BE9F-27A6F3E620B9> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x975fa000 - 0x976cafef libvDSP.dylib (423.32) <E2FA7230-A001-3F6B-9ACF-6998C51AD7DC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x976cb000 - 0x97729ffd com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x97a99000 - 0x97ba6ff7 com.apple.ImageIO.framework (3.3.0 - 1042) <677F8044-E8B4-34A8-B7D9-575D7CEA019E> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x97ba7000 - 0x97babffa libcache.dylib (62) <9730D7F2-D226-3F30-8D26-BF598CB781F6> /usr/lib/system/libcache.dylib
0x97cf0000 - 0x97cf9ffa com.apple.CommonAuth (4.0 - 2.0) <7E72F700-6072-3822-8AAF-F14D456F7E7D> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x97cfa000 - 0x97d16ff9 com.apple.Ubiquity (1.3 - 289) <1CEDC83D-7282-3B4D-8CF7-4FE045012391> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x97d17000 - 0x97d8cff1 com.apple.ApplicationServices.ATS (360 - 363.3) <FD423680-01A1-357A-89A7-33910A87DE65> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x97d8d000 - 0x97d9bff7 com.apple.Sharing (132.2 - 132.2) <87DBFC7A-9689-3B8E-AD16-5A9DFF9DE625> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x97d9c000 - 0x97df1ff7 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x97df2000 - 0x97e9effb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x97e9f000 - 0x97eadfff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x97eae000 - 0x97ef6fff com.apple.PerformanceAnalysis (1.47 - 47) <16935C0F-7F9F-316E-9D46-11973DE0904A> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x97f9c000 - 0x97f9cfff libkeymgr.dylib (28) <1B097DEA-011E-3B1C-86D5-6C7FAD5C765A> /usr/lib/system/libkeymgr.dylib
0x97f9d000 - 0x98362ff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x98363000 - 0x98363fff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x98364000 - 0x983fcff7 com.apple.Metadata (10.7.0 - 800.23) <6590358F-9677-3257-8780-FF0462852EDD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x98430000 - 0x98431fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x9843d000 - 0x984b2ffb com.apple.framework.IOKit (2.0.1 - 907.90.2) <AFF50D8E-7D1D-38B9-A77E-DF0C0C4C97E0> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x984b3000 - 0x98514ff7 com.apple.Symbolication (1.4 - 129) <E5948C08-6ADF-3D86-9134-6AE49CF1DA0F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x98515000 - 0x98580ff9 com.apple.Heimdal (4.0 - 2.0) <D26F2F4D-5FD4-3FBF-A28C-1E8215C5ACA1> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x985b3000 - 0x985b4ffa libsystem_sandbox.dylib (278.11) <E8BE1DF7-2F3D-3202-B807-A85C99220AB6> /usr/lib/system/libsystem_sandbox.dylib
0x985c1000 - 0x987694af libobjc.A.dylib (551.1) <31CBE178-E972-30D1-ADC6-4B8345CAE326> /usr/lib/libobjc.A.dylib
0x9876a000 - 0x9876cfff libsystem_configuration.dylib (596.13) <57095AFE-3FF1-3F42-A43E-ED679409B827> /usr/lib/system/libsystem_configuration.dylib
0x9877b000 - 0x9886ffff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x98870000 - 0x9895cff7 libxml2.2.dylib (26) <32040145-6FD6-3AD2-B98B-39F73BF9AC47> /usr/lib/libxml2.2.dylib
0x9895d000 - 0x98a4dffb libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib
0x98a4e000 - 0x98b85fff com.apple.desktopservices (1.8.2 - 1.8.2) <CCE6EB2B-1799-349A-8F13-003077CDFF31> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x98d48000 - 0x98d5afff libbsm.0.dylib (33) <1BE92DB5-0D2F-3BB5-BCC6-8A71EF2A3450> /usr/lib/libbsm.0.dylib
0x98dfa000 - 0x98e30fff com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x98e31000 - 0x98e38ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
0x98e39000 - 0x98e45ffc libbz2.1.0.dylib (29) <3CEF1E92-BA42-3F8A-8E8D-9E1F7658E5C7> /usr/lib/libbz2.1.0.dylib
0x98e46000 - 0x98e4effe libGFXShared.dylib (9.6) <D75FE2D7-0CF9-351E-9EE3-893F2B2114BE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x98e6f000 - 0x98e71fff libquarantine.dylib (71) <EE3B510E-1AEC-3171-8A1A-D6A5A42CF35C> /usr/lib/system/libquarantine.dylib
0x98e72000 - 0x98ec2ff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
0x98ec3000 - 0x98eefff7 com.apple.DictionaryServices (1.2 - 208) <33873336-BECD-3F62-A315-C45F24C1818C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x98ef3000 - 0x98ef7ffc com.apple.IOSurface (91 - 91) <DECEEB72-3C7E-3C21-9237-E5AD293F8B09> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x990a3000 - 0x992a5fff com.apple.CoreFoundation (6.9 - 855.14) <756998B3-F507-3474-AFB2-769FC9CE5263> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x992b1000 - 0x992d5ff7 libxpc.dylib (300.90.2) <5ACBBE2C-74EB-3E88-BCBF-C573095318A5> /usr/lib/system/libxpc.dylib
0x99455000 - 0x994befff com.apple.SystemConfiguration (1.13 - 1.13) <144317BE-7AE5-3B8D-90CD-62DCDE9399E7> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x994bf000 - 0x994cdff3 com.apple.opengl (9.6.0 - 9.6.0) <63941A8D-AACC-3C71-BE8C-4DAA913A1439> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x99b99000 - 0x99d5fffb libicucore.A.dylib (511.31) <9C25D145-E785-357B-9833-1980A1A738C9> /usr/lib/libicucore.A.dylib
0x99d60000 - 0x99ed3ffb com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <AAF3AB26-3BAD-3E5F-8192-9805B7AA1CB1> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x99ff3000 - 0x99ff7fff com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x9a022000 - 0x9a184ff3 com.apple.CFNetwork (673.2.1 - 673.2.1) <6EA58F7C-35E9-37BF-A6B4-7DDB83A6B432> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9a223000 - 0x9a2feff7 com.apple.LaunchServices (572.26 - 572.26) <5915A9AC-7928-30B1-9329-94048ADE81D9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x9a319000 - 0x9a357ff7 com.apple.NavigationServices (3.8 - 215) <A093AAF0-248E-313E-BA82-01F69E269895> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x9a36f000 - 0x9a4c5ff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9a4c6000 - 0x9a4defff com.apple.CFOpenDirectory (10.9 - 173.90.1) <13B70F7C-9A4D-3CCA-AEB8-3958F5B6167E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x9a4df000 - 0x9a52ffff com.apple.opencl (2.3.59 - 2.3.59) <4BEFE83C-1C89-3BB6-A445-9BE680C84FB3> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9a544000 - 0x9a55fff6 libPng.dylib (1042) <1ADB59C7-343E-30CA-A8D2-93540C4A2E7D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9a560000 - 0x9a565ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x9a56e000 - 0x9a577fff com.apple.DiskArbitration (2.6 - 2.6) <92F7575A-AA20-34D9-BB26-2CC8C3CCAFEB> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9a578000 - 0x9a86dff8 com.apple.CoreImage (9.2.7) <AD2199E4-B18B-3CFC-94C4-B1B8D20CFB8B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x9a86e000 - 0x9a86ffff libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib
0x9b401000 - 0x9b493ff9 libsystem_c.dylib (997.90.3) <80D21D3D-1031-314C-B1F0-0B35B977CEFB> /usr/lib/system/libsystem_c.dylib
0x9b494000 - 0x9b495fff libsystem_blocks.dylib (63) <2AC67D5E-ECD4-3644-A53C-9684F9B7AA33> /usr/lib/system/libsystem_blocks.dylib
0x9b496000 - 0x9b499ff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x9b49a000 - 0x9b4a5ff6 com.apple.NetAuth (5.0 - 5.0) <3B2E9615-EE12-38FC-BDCF-09529FF9464B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9be67000 - 0x9be70fff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
0x9bedc000 - 0x9bef8fff libCRFSuite.dylib (34) <FFF76EBA-DF35-3A5F-857F-3F4B1C9F4C77> /usr/lib/libCRFSuite.dylib
0x9c31f000 - 0x9c375ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 52812
    thread_create: 0
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=152.2M resident=28.4M(19%) swapped_out_or_unallocated=123.8M(81%)
Writable regions: Total=97.0M written=3224K(3%) resident=3436K(3%) swapped_out=8K(0%) unallocated=93.7M(97%)
REGION TYPE                      VIRTUAL
===========                      =======
CG image                              4K
CG shared images                    140K
Kernel Alloc Once                     4K
MALLOC                             70.7M
MALLOC (admin)                       48K
Memory Tag 242                       12K
Stack                              66.1M
VM_ALLOCATE                        16.4M
__DATA                             14.6M
__IMAGE                             528K
__IMPORT                              4K
__LINKEDIT                         43.1M
__OBJC                             1976K
__PAGEZERO                            4K
__TEXT                            109.1M
__UNICODE                           544K
mapped file                       134.8M
shared memory                         4K
===========                      =======
TOTAL                             458.0M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 1.69f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
Network Service: ****, PPP (L2TP), ppp0
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: USB Flash Disk
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

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Can't open web addresses from an email-get an ERROR message saying-no application could be found

Hi, I had the same problem. I finally figured it out. Plug in the USB cord to your ipad, but beofre plugging it into your computer make sure your ipad is not in the locked or sleep mode. Once I did this, my photos showed up and started downloading. Hope that helps you!

Can't open iPhoto. I don't get an error message. When I launch the application it just hangs and the pointer just spins. I pressed option apple and rebuilt the library and thumbnails and it's still not working. Do I need to re-install?

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If you're getting a hang like this at opening
Option 1
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If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

Can connect to ftp - password wont be stored and keychain error message

Hey there,
I was trying to hook up my ftp with fcs and in my admin window where I am entering the device info the password always disappears after saving the changes. Then when i try to enter the device via the device window it gives me an error: Password not retrieved from keychain: get from keychain error: The specified item could not be found in the keychain.(-25300)
Can anyone help me out with that?
cheers

Network devices must be added via the System Preferences pane. The Java admin panel will always error out like that when you attept to create a device that requires authentication credentials.

I can't open pages files from USB and iCloud due to : "The necessary file index.xml is missing".

I can't open pages files from USB and iCloud due to : "The necessary file index.xml is missing". Original file is written on iMac (2014) and saved to an USB stick and then transferred till macBook Pro (2009, Yosemite) for editing. Then I shared the files by iCloud but I am not able to open them on iMac again. Niether can I use the USB stick to transfer the edited files back. I'm running Pages '09 4,1 (923) on the macBook and Pges 5.5.2 (2120) on the iMac.
Håkan

Pages 5.5.2 is extremely incompatible with even other Macs let alone the vast majority of PC and MsWord users out there, so not a good idea to leap into the fire with both eyes shut.
After having done that to the first Pages 5 files, Apple has repeatedly done it to even the most minor point updates. Apple can't even anticipate its own erratic changes let alone what everyone else needs doing.
Peter

HT1578 Can I open the password protected disc on another computer running Windows?

If I make a protected disc on my Mac, can I open the password protected disc on a computer running Windows?

If you mean the drive is encrypted with FileVault, then I very seriously doubt it.

You can't open the application "..." because it is not supported on this type of Mac.

I migrated all files from OS 10.7 to OS 10.8 through time machine. However, I always see error packages like the following if I want to run some .pkg files.
You can't open the application "..." because it is not supported on this type of Mac.
But when I switch to a different account, then the .pkg files can be run. Therefore, I think that there might be something wrong with my account configuration files. But I don't know which one. Does anybody which one might cause the problem and how to fix it? Thanks!

softwater wrote:
And both are on the same startup disk, right? Because, to be honest, it's hard to figure out how you could have this problem with both accounts on the same startup disk, so I just want to check that before we get too involved.
Assuming that's the case, the first thing I'd do is remove all those except Dropbox from the list, then restart the mac and test for the problem. If that doesn't solve it, run this free analytical tool and post the results back here so we can see if anything stands out:
http://www.etresoft.com/etrecheck
I have removed these login items. But I can not restart my mac now and I will have to restart it later.
Here is the output of etrecheck. Would you please take a look if there is anything wrong?
Hardware Information:
    MacBook Pro - model: MacBookPro9,1
    1 2.6 GHz Intel Core i7 CPU: 4 cores
    16 GB RAM
Startup Items:
    CUDA - Path: /System/Library/StartupItems/CUDA
System Software:
    OS X 10.8.2 (12C3006) - Uptime: 3 days 2:52
Disk Information:
    APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
        disk0s1 (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) /: 749.3 GB (311.8 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    MATSHITADVD-R   UJ-8A8
USB Information:
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple, Inc. Keyboard Hub
        Logitech USB-PS/2 Optical Mouse
        Apple, Inc Apple Keyboard
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
FireWire Information:
Kernel Extensions:
    com.eltima.ElmediaPlayer.kext    Version: 1.0
    com.bresink.driver.BRESINKx86Monitoring    Version: 8.0
    com.nvidia.CUDA    Version: 1.1.0
Problem System Launch Daemons:
           [failed]    com.apple.emond.aslmanager.plist
           [failed]    com.apple.xprotectupdater.plist
Problem System Launch Agents:
           [failed]    com.apple.afpstat.plist
Launch Daemons:
           [loaded]    com.adobe.fpsaud.plist
           [loaded]    com.cisco.anyconnect.vpnagentd.plist
           [loaded]    com.eltima.ElmediaPlayer.daemon.plist
           [loaded]    com.google.keystone.daemon.plist
           [loaded]    com.timesoftware.timemachineeditor.backupd-auto.plist
           [loaded]    io.redis.server.plist
           [loaded]    org.macosforge.xquartz.privileged_startx.plist
Launch Agents:
           [loaded]    com.adobe.CS4ServiceManager.plist
           [loaded]    com.cisco.anyconnect.gui.plist
           [loaded]    com.google.keystone.agent.plist
           [loaded]    com.Logitech.Control Center.Daemon.plist
           [loaded]    com.nvidia.CUDASoftwareUpdate.plist
           [loaded]    org.macosforge.xquartz.startx.plist
User Launch Agents:
           [loaded]    com.adobe.ARM.930da3ce175de4e82bd3cdf1dd8571f74bd3b6a7236bc94bfc00f6e9.plist
           [loaded]    com.akamai.single-user-client.plist
           [failed]    [email protected]
           [loaded]    org.apache.couchdb.plist
User Login Items:
    Citations
    Dropbox
    Xmarks for Safari
    VNC Viewer
3rd Party Preference Panes:
    Akamai NetSession Preferences
    CUDA Preferences
    DivX
    Flash Player
    FunctionFlip
    Logitech Control Center
    NuFile
    SwitchResX
    TeXDistPrefPane
    Xmarks for Safari
Internet Plug-ins:
    AdobePDFViewer.plugin
    DivXBrowserPlugin.plugin
    Flash Player.plugin
    FlashPlayer-10.6.plugin
    Google Earth Web Plug-in.plugin
    googletalkbrowserplugin.plugin
    iPhotoPhotocast.plugin
    JavaAppletPlugin.plugin
    NPDjVu.plugin
    PrintDialogExt.plugin
    npgtpo3dautoplugin.plugin
    OfficeLiveBrowserPlugin.plugin
    QuickTime Plugin.plugin
    RealPlayer Plugin.plugin
    Silverlight.plugin
User Internet Plug-ins:
Bad Fonts:
    None
Top Processes:
    11.1 %    WindowServer
    1.4   %    EtreCheck
    0.3   %    vncviewer
    0.1   %    beam.smp
    0.1   %    ps
    0.1   %    JavaApplicationStub
    0.0   %    Cisco
    0.0   %    CoreServicesUIAgent
    0.0   %    Dictionary
    0.0   %    AdobeAcrobat

I can not open my mac version of Contribute because it says it contains power pc applications- what

i can not open my mac version of Contribute because it says it contains power pc applications- what can I do to get it to open?

Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I received the error (in iCal on my iMac): "The server responded with an error". The error message is very large, and if there is a way to acknowledge and close it I can't find it. Because this error message is open, I can't do anything in iCal. Any sugge

I received the error (in iCal on my iMac): "The server responded with an error". The error message is very large, and if there is a way to acknowledge and close it I can't find it. Because this error message is open, I can't do anything in iCal. Any suggestions on how I could kill this error message? Thanks.
iMac, Mac OS X (10.7.2)
Basically i tried to enter too much information into my calendar and it has crashed now i can not get rid of the error message or use the calendar can anyone help please

did you find ou how to get rid of it i can't

YOU CAN'T OPEN THE APPLICATION VIRTUAL DJ LE BECAUSE IT IS NOT SUPPORTED ON THIS ARCHITECTURE .. What can I do to Fix this??

I have a Mac PowerPC G5 and i just installed the Version 10.5.4 to be able to install Virtual DjLE , and after I installed it, i try to open it and there was an error msg saying : " you can't open the application virtual dj le because it is not supported on this architecture"
What can I do to resolve this? ... Can someone help me with this?? ..
Thank you for your help!

Hi, we're out of luck...
MAC SYSTEM REQUIREMENTS
MINIMUM system requirements:
Intel® processor
Mac OS X v10.5.x
1024x768 resolution
CoreAudio compatible soundcard
1024MB RAM
50MB free on the hard drive
RECOMENDED system requirements:
Intel® processor
Mac OS X v10.6.x
1440x900 resolution
Multi-channel CoreAudio compatible soundcard
2048MB (2Gb) RAM
200MB free on the hard drive
Additional requirements for Video mixing:
ATI™ or NVIDIA® video chipset w/256MB of Dedicated DDR3 RAM
Video must support dual-screen output
Supported Operating System and Processor Platforms:
MINIMUM: Mac OS X v10.5 Leapord on Intel processor platform
RECOMMENDED: Mac OS X v10.6.x Snow Leapord on Intel processor platform
Apple® Mac OS X 10.4.x Tiger or older are not supported
Motorola® (PowerBook® G4) processor platform or older are not supported
http://www.virtualdj.com/products/virtualdj/index.html
Might see if the still have version 6.x here...
http://www.virtualdj.com/download/updates.html

HT1338 I am trying to setup my external drive, but when I do, I get a box that pops up that says You can't open the application "LaCie Setup Assistant" because PowerPC applications are no longer supported".

When trying to setup my external hard drive, I get this box that pops up and says this:
You can’t open the application “LaCie Setup Assistant” because PowerPC applications are no longer supported.

PowerPC was a type of processor used in Mac systems before Apple switched to Intel-based processors. These older chips required applications to be coded differently, to the extent that they will not run on the Intel processors in newer Macs. Apple used to include a translator that allowed these programs to at least run, but this translator is no longer available so if you run into an older PowerPC-based program then OS X will give you this error.

You can't open the application "Adobe InDesign CS4" because it is not supported on this architecture"

A day or two ago I went through installing Adobe InDesign CS4 on Leopard OS X.5.8. After what appears to be a successful installati
on, in launching InDesign CS4 the message " You can't open the application "Adobe InDesign CS4" because it is not supported on this
architecture" comes up". Calling in to support and speaking with the agent who read through previous posts, suggested to me that I
should try the same fix that has been suggested when I ran across an error when installing Adobe InDesign CS4 on another separate ha
rd drive externally connected to this computer running Snow Leopard OS X.6.1 for the error reading: "Damaged &/or incomplete install
ation" when launching afterwards. The support technician told me to first delete with the uninstall Adobe InDesign CS4, InDesign.
Following this I am told to run the CS4 Cleanup Utility. I restart the computer each and every time after running each of the utili
ties. Now I am told to install InDesign as a trial version from the DVD and after installation to go ahead & enter the serial numbe
r. When launching InDesign CS4 after installation got back the same error as before: "You can't open the application "Adobe InDesig
n CS4" because it is not supported on this architecture" comes up". Followed KB404711 article and no success. What else can be don
e to fix this issue?
This morning contacted Adobe Support regarding this response:
After having a detailed reserach on your issue i acme to the conclusion
that the problem you are having is not related to Adobe software but its
in fact related to your MAC version ( OSX-5.8). While reseraching your
issue i came across
to many forums where a lot of postings were about the similar error but
with different products the only comon thing was all the Errors were
with Mac machine , also when you check the system requirements for
Adobe Indesign Cs4
by going to the following link
http://www.adobe.com/products/indesign/systemreqs/?promoid=DRHXE you
will find the Mac OS version supported are from Mac OS X
v10.4.11–10.5.4. but we do support Snow Leoprad , so i would like
to advise to you to either contact your system manufacturer or upgrade
to Snow Leopard ( mac os x 10.6)
I have been told that my case is being sent to Level 2 agents and that it can take 24-48 hours for a response. In the meantime I decided to see what the Support Forums can do for me. Until then I am down. Thanks for the help.

In the application folder there is a folder 'Adobe InDesign CS4' within which there is just the application file. I would expect there should be more file there??
I've un-installed and installed again - still the same.
Even downloaded the dmg again and done thwe whole thing over again.

I installed Lion 10.7.4. Went to use Photoshop Cs and got a popup window. You can't open the application Adobe Photoshop CS because PowerPC applications are no longer supported. Is there a way of getting this to work or do I have to get the all new!

I installed Lion 10.7.4. Went to use Photoshop Cs and got a popup window. You can't open the application Adobe Photoshop CS because PowerPC applications are no longer supported. Is there a way of getting this to work or do I have to get newest version of all of my Power PC apps?

Welcome to Apple Communities
PowerPC applications are unsupported in newer versions. You can upgrade Photoshop or you can install Snow Leopard in a partition.
1. Open Disk Utility (Applications > Utilities) and select your drive
2. Go to Partitions tab, press + button, create a new partition and press Apply
3. Insert the Snow Leopard install DVD and reboot pressing C key
4. Install it in the new partition
5. If you want to change boot, go to System Preferences > Startup Disk and select 10.7

I can't seem to open (view) my photos. I get an error message that says "the file couldn't be opened because you don't have permission to view it. To view or change permission, select the item in the finder and choose File. Get info."

I can't seem to open (view) my photos. I get an error message that says "the file couldn't be opened because you don't have permission to view it. To view or change permission, select the item in the finder and choose File. Get info." I have never had this happen before? Thanks!

Try the following:
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - Run Option #1, Repair Permissions.
OT

Using time warner road runner. when I try to open up safari to home page I get error message that this version does not support the "community toolbar" can't proceed until closing the error message. sick of seeing it

using time warner road runner. when I try to open up safari to home page I get error message that this version does not support the "community toolbar" can't proceed until closing the error message. sick of seeing it

That toolbar/ct plugin seems to cause problems for all who install it!
Close Safari, then locate and delete the following files and it should be gone:
/Library/Application Support/Conduit
/Library/InputManagers/CTLoader
/Library/Receipts/ctloader.pkg
/Library/Receipts/<Toolbar name>.pkg
/Library/Application Support/SIMBL/Plugins/CT2285220.bundle
/Users/<User name>/Library/Application Support/Conduit
where / is the root library on your Hard Disk.
If you are running Snow Leopard you should also look here:
Library/launchAgents/com.conduit.loader.agent.plist
Library/Application support/conduit plugins
Also, as mentioned by Gilli2000:
Library/Receipts - If you read it, it has information in it at the bottom referring extensively to "CT" and "community toolbar".
Maybe it is harmless, but trash those items anyway!
Note: Safari does not support any third-party toolbars except those supplied as an extension to Safari via the Extension Gallery.

I can't open a password splashID usb key because of error message

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