I filled out the form - now what?

Ok my 2 weeks in and 'speed of light' Infinity 2 is now crawling along at 8Mbps, I've filled out the 'contact us' form and its been 24hours and I've heard nothing.
I pointed it to my original complaint in the forum http://community.bt.com/t5/BT-Infinity/Infinity-big-disappointment/td-p/640922
How long are you normally expected to wait for even a confirmation that someone is doing something about it?
Do I really need to write to the CEO Liv Garfield about this to get some action ?

If it was the contact form for the forum mod team then it is normally about 3 working days as all mails are dealt with strictly in turn also if it was that form you would have had a confirmation immediately you sent the contact form as it opens a new web page with a reference number on it and also you will be personally contacted by phone or email
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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I filled out the form - now what?

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