I get a black capture screen (preview), but video captures fine. What gives?

I get a black capture screen when capturing with CS6 on a Windows 7 machine. I'm capturing through Firewire from DV tape, via the VCR function of a Canon XL2 camera. I have tried restarting, etc.; also toggled the "preview video" radio from the Settings button in the capture Window. Nothing works and I need to be able to preview my video as I'm capturing. It is not good enough that the video actually captures fine. Also, I am forced to turn off Device Control in order to capture because it kicks me out of every capture (an immediate message of : "no frames captured") unless I do. Please help.

I'm not familiar with the process of rolling back to a previous update and I assume that is what you are suggesting? It looks like I'm running 6.05. Are you suggesting I roll all the way back to 6.00 past 6.04. 6.03, etc? And if I do roll back, does that mean I have to completely uninstall and reinstall CS6 first? That would be a royal pain.
A little more updated info: It's not just in attempting to capture from a DV tape that I get the black capture screen, but the live firewire signal is also black, though again it actaully captures just fine, I just cannot monitor the screen while doing it.
And it's definitely not something physical, like a bad firewire cable, because I also have the old 2.0 version of Premiere installed on the same machine so I tried an experiment: I open CS6, then open the capture screen (which of course remains black). So I close CS6 and open 2.0 and then open the capture window. It too is black. But if I restart my machine and open 2.0 without first opening CS6, and then open the capture window, the display is just fine. So obviosuly some service from CS6 is remaining open when I close it and thus affecting 2.0.
This problem is really starting to irritate me.

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This is a Microsoft problem. Contact them for assistance: http://support.microsoft.com/kb/295539
mitch86 wrote:
... However, for work, I still have to use Microsoft.
Are you certain about that? There are many alternatives to Office today. Consider
LibreOffice (donation-supported)
NeoOffice ($10 but older version is free)
OpenOffice (completely free)
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Steve,,
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Take each of these steps that you haven't already tried. Stop when the problem is resolved.
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If there are any other questions, please feel free to ask.
Thanks,
Katherine Xiong
If you have any feedback on our support, please click
here.
Katherine Xiong
TechNet Community Support

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