I had bought creative cloud cs6 2013, but my adobe will not convert my papers into a pdf, It is asking me to buy into it. I thought all the adobe series came with this creative cloud package?

I need some assistance with my Adobe. It is asking me to upgrade and purchase, when this has never happened to me before. I am taking classes through the art institute and the only way to submit my papers are in a pdf. I had paid with my school money for a 3 yr subscription to Creative cloud cs6, and I can not use it. And on top of that, I had to uninstall, and reinstall 3x onto my new hard drive, because the old computer crashed in Aug 2014. Please help. I miss talking to someone over the phone with me to walk me through this.
Bridget

Adobe is a company... do you mean Acrobat?
>subscription to Creative cloud cs6
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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