I have a copy of Adobe Acrobat 8 standard that came with my computer a few years back.I just bought a new XI standard copy and installed it on my laptop.
I cant install my old copy on my desktop, because I tried too many installations
Now I want to install it on the desktop
This is an open forum, not Adobe support... you need Adobe staff to help with your activation count
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Similar Messages
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I have a license for Adobe Acrobat XI Standard. How do I download Adobe Acrobat XI Standard?
Hello. I have a license for Adobe Acrobat XI Standard. How do I download Adobe Acrobat XI Standard? It seems to be gone from the website...
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/ACRO/11/win32/AcrobatStd_11_Web_WWMUI.exe" on this server.
Reference #18.c81c55c.1422713620.1029cb61
What's wrong here? Anyone? -
I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help
Hi James ,
Make sure you are entering the correct serial number.Try it once again and check.
If it fails please get in touch with Adobe Support.Here is the link for the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra -
I Have a Macbook Pro that does not have a disk drive. How do I install the Adobe Photoshop Elements 11 that came with the Epson scanner I purchased. I registered the S/N and I can't find the Free download anywhere only trials.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I just bought a new Mac Book Pro and did a migration of the content of the old laptop (also a Mac Book Pro) to the new one. Now I cannot start Photoshop CS6. When I am starting it I have a window "Adobe photoshop CS6 extended" opening requesting a connexion. When I am entering my password for the connexion the software crashes. How can I fix the problem?
Migrating, transferring or copying is DEMANDING trouble, not just asking for it.
Always install from scratch, from the original media, -
I have an ipad I used with a computer which's now broken. I bought a new Macbook Pro and signed into iTunes with my usual Apple id and pw. I connected my ipad to the new Macbook but it won't back up my photos or Apps from the ipad to the new macbook. Help
What do you mean " back up my photos or Apps"?
The photo sync is one way - computer to ipad.
You can transfer itunes purchases. Without syncing: File>Transfer Purchases
Copy everything from your backup copy of your old computer to your new one. -
I want to install a new hard drive on my 2008 MacBook but do not have the instillation discs that came with my computer. Can I use instillation discs from a 2009 or 2010 MacBook? The hard drive I am planning to install is a WD Scorpio Black 500GB SATA 2.5'' internal hard drive.
Sometimes they do work - i've done it before. I have a late 2008 Macbook Uni and used the install dvd of my 2009 Macbook White and it worked.
Why not just clone your hard drive? It'll save you a lot of time doing a clone rather than doing a clean install.
Unless you're having issues with your old set up or your old hard drive is dead.
You can download Carbon Copy Cloner - install your new hard drive in a external usb enclosure (around $10) and clone fromt here then test it before you install it in your Macbook.
Once you've done the swap, you can install your old hard drive in the USB enclosure and use it as a backup drive.
Good luck -
I just bought a new external monitor (ASUS), and it have DVI and VGA plugs. I bought the DVI adapter to connect with my macbook pro laptop. But the external monitor remain black… so I turn it off then turn it back on, it said "No VGA signal". Does it means I have to use VGA adapter instead? I am not sure how it work, I am very new to it… I hope you can help me out!
Thanks!Use the Transfer Purchases command in the File menu of iTunes.
(60931) -
I have just bought a new Mac book pro and I want to transfer my iTunes (including music, photos and apps on my iPod touch) from my old windows computer to the Mac... any tips? Is this possible?
(iPod touch 4, Mac Book Pro (osx lion))In Addition to the post by ds store...
You may find these Links helpful...
Move iTunes Library from PC to MAC
http://www.macworld.com/article/146958/2010/03/move_itunes_windows_mac.html
Download Past Purchases
http://support.apple.com/kb/HT2519
Also see this Excellent Link by Pondini on Transferring Old to New...
http://web.me.com/pondini/AppleTips/Setup.html -
I have just bought a new I pad 3 and want to give my I pad 2 to a friend. What will I have to do to clear my info on the old I pad and set it up on my new one? How are apple I D effected and passwords cleared?
Any advice welcome.To clear to old before passing it on, open the Settings app and tap on General (left hand menu). Scroll down and tap on settings, then tap on Erase All Content and Settings.
If you have been synching the iPad to iTunes on a computer, you should also have backed it up. If you havn't backed it, you will want to do so before clearing the settings and use the back up to set up your new iPad.
You may dinf soem of the articles here useful:
http://www.apple.com/support/ipad/syncing/ -
I just bought a new 2013 Honda civic and my iPhone 4S won't pair with the cars Bluetooth device but it did on other people's iPhones; I have no other Bluetooth devices on my phone. Any suggestions?
I have to ask,
Are you making sure you are in park before attempting the sync? The car won't allow you to do it in motion, whether or not you're the passenger. -
I have purchased the last Creative Suite available on disk. It will load on my old Mac Book Pro. I just bought a new Mac Book Pro and just realized there is no place to put a disk. Is there any way to load the programs to my new computer?
Buy an external optical drive such as the Apple USB SuperDrive that is made specifically for that model.
Use the optical drive of your old MBP to clone the DVDs to USB flash drives, then install from the flash drives.
Connect both computers to your local network and then share the optical drive to install the software. -
Acrobat 9 pro that came with cs5?!?!
Hi i have acrobat 9 pro and after getting my key from adobe i have tried a few times to instal the software but nothing happens it accepted my key once but never installs acrobat 9 pro, nothing happens, what im i doing wrong if anything or what do i need to do to get it installed on my mac correctly. please help
Thanks in Advance
candyI am not sure that Adobe realise there is no procedure existing that explains how to obtain the serial
number for Adobe Acrobat Reader 9 Pro as supplied with CS5 Design Premium.
You need a separate serial number for Acrobat Reader 9 Pro. I am still unsure how to get it but I am trying.
Following are two transcripts of live chat, personal information removed.
You are now chatting with Support person 1.
Support person 1: Hello! Welcome to Adobe Customer Service.
Support person 1: Hi (Name).
Me: Hi.
Support person 1: I understand that you are unable to locate the serial number for Acrobat 9 Pro.
Me: Correct, the closest I have found is here -
Me: http://forums.adobe.com/thread/636246
Support person 1: Let me check what best I can do for you.
Support person 1: Could you please provide me your email address which is registered with us and the case number?
Me: (email address)
Me: No case number yet, unless you want the case number I raised to register Design Premium?
Support person 1: Yes, I am referring to the case number of Design Premium.
Me: (Case number for CS5 Design premium registering)
Support person 1: Thank you.
Me: Welcome.
Support person 1: Please note that you need to request for the serial number of Acrobat 9 Pro as well when you submit the proof of eligibility for CS5 Design Premium.
Support person 1: Once you request for the serial number of Acrobat 9 Pro you will receive the separate email with the serial number.
Support person 1: Please do go ahead and create the web case regarding this issue.
Support person 1: Your customer identification number registered with us is (number)
Me: OK I will try. For the record, it seems I am not the only person out there that does not realize I need to select
Adobe Reader 9 Pro as a separate package to get a serial number for it, refer to the above link on the forums, as well as
this one - http://forums.adobe.com/message/2828659#2828659
Support person 1: (Name), earlier for CS4 products they will be using the same serial number to install Acrobat however there was complications and hence to avoid it we started to provide with separate serial number for Acrobat.
Me: I am having difficulty trying to locate the page where I start a new case / request...
Me: Just found "Register New Products" and "Manage Subscriptions"
Support person 1: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case.
Me: OK That sounds easy, perhaps we are finished now? Thanks for the help.
Support person 1: You are welcome.
Support person 1: I'm happy to help, is there anything else I can help you today?
Me: I don't think so, I'll go check my email.
Me: Thanks again
Me: Bye
Support person 1: You're welcome.
Support person 1: It was a pleasure assisting you today.
Support person 1: We'd like to hear your feedback! Please click on the 'Close' button on the upper right to complete a short survey. Use the 'Email' button to send yourself this chat transcript if you'd like.
Support person 1: Thank you for contacting Adobe. Goodbye!
I gave them a premature glowing feedback.
You are now chatting with Support person 2.
Support person 2: Hello! Welcome to Adobe Customer Service.
Support person 2: Please allow me a moment to review your request.
Me: Hi
Support person 2: Hi (name).
Support person 2: To locate your account, could you please provide the email address registered with Adobe?
Me: (email address)
Support person 2: Thank you.
Support person 2: Please allow me a moment while I check this information for you.
Me: That's fine.
Support person 2: Thank you for waiting. One moment please.
Support person 2: Could you provide me that serial number?
Me: Yes, one moment while I open it, it is in my account portal...
Me: (Serial number of Adobe Design Premium CS5 supplied, not entirely comfortable supplying it here)
Support person 2: Thank you.
Me: That number worked fine for the Design Premium install, but it does not work for Adobe Acrobat 9 Pro install, a
chat last night indicated that I was supposed to get a separate serial number for Reader.
Support person 2: I understand that you need a serial number for the Acrobat 9 pro. Is that correct?
Me: Yes
Me: I would also like to know where I was supposed to find the procedure for following to get this serial number,
because I cannot locate it.
Support person 2: In that case, you can create a webcase by logging in to your Adobe Id and then Click the Support portal and send a request.
Support person 2: Our Adobe Representative will get back to via email.
Me: Yes, that is what the person said to do last night, but I found it was not as straight-forward as that.
Support person 2: If you create a webcase and send it, you would be able to get the serial number.
Me: The student licensing page indicates when I enter the coupon code I should get the "serial number/s" so I do not
know why I did not receive the serial number for Reader 9 Pro as it is part of the Design Premium package. I looked on
the forums and there are a number of people struggling with this.
Me: I will go and look at creating a webcase now, if I can leave this chat open until I achieve that it would be good...
Support person 2: Sure.
Support person 2: That may resolve your issue.
Me: I logged, I clicked on Customer Support portal, the bottom half has the title "Get Support", under that there are 3 sub-headings - "Tech Support", "Orders and returns", and "Serial Number". I click on Serial Number. Then the drop-down box gives me 2 choices, "Lost serial number" and "Product Registration". I have not lost my serial number because I have never received it, and I cannot choose product registration because it assumes I already have a serial number in order to register the software. Can you guide me here please?
Support person 2: You can click Product and Registrations and type all your request and send it. Our Adobe Representative will check on that and will reply you.
Me: I cannot see "Product and Registrations" on the page I am looking at, (url of support page)
Support person 2: Sorry for the wait. Please do stay online.
Me: Under "Support Portal Help" on the right side, there is a "Register your product", but that requires a serial
number.
Support person 2: Sure. I will be able to provide the information regarding that.
Support person 2: You need to click the Register your product.
Me: OK, it asks for a serial number. If I enter the serial number that I already received for CS5 Design Premium it tells me that software is already registered and I cannot register it twice, I tried that yesterday. I need a serial number for Reader 9 Pro before I can register it, this is the problem - I cannot locate how to receive the serial number for Adobe Acrobat Reader 9 Pro as part of the CS5 Design premium suite.
Support person 2: The software has been already registered under your account.
Support person 2: So you need to register the product once again.
Support person 2: So you need not register the product.
Me: The Adobe CS5 Design Premuim software has been registered, as I have a serial number for it. But I do not have a serial number for Adobe Acrobat 9 Pro, that is the problem.
Support person 2: This issue will come under the serial number problems. So you can click the lost serial number tab in the support portal and then just give your issue. So that our Adobe Representative will check on that and will give you the solution.
Me: I am on the "Lost Serial Number" page. First question is "Order Number" - which number do I use here?
Support person 2: I will give you another procedure to send the web case.
Me: OK, I will wait...
Support person 2: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case.
Me: That is what the person I was chatting to said last night. But it was not as straight forward as that. You will see in my account portal there is an open case (number) where a conversation like this one appeared as a case and it was closed, I reopened it and added notes, will that suffice? Also, where did I go wrong in the registration process - I would like to know what I was supposed to do to get the Acrobat 9 Pro serial number.
Support person 2: I'll be right with you.
Support person 2: You have completed the registration process with your CS5 serial number. You can do the above procedure and create the webcase. Once our Adobe Representative will clearly check on that, will be able to provide you the solution.
Me: If you look at http://forums.adobe.com/thread/636246 and http://forums.adobe.com/message/2828659#2828659 you will
see I am not the only one struggling with this.
Support person 2: Once you get the serial number for Acrobat 9 Pro. You can again register that product.
Support person 2: I am sorry for the inconvenience. However, if you would request you to do the above procedure, so that you would be able to get the solution.
Support person 2: I would request you to do the above procedure so that you can get the solution.
Me: Exactly which above procedure am I supposed to follow? I assume you mean once the chat is closed I get an email with a link, this happened yesterday but the only link was a link to the customer support portal that showed me the closed case on the chat.
Support person 2: Once you end this chat you will receive the email with the case number you can just login to customer support portal so that you will be able to view this case just below you can find the hyperlink you need to click on it and submit the web case. You can follow this and you would be able to get the solution.
Me: Therefore the case that I currently have open should suffice, is that correct?
Me: Are you able to see that case?
Support person 2: I would not be able to open in your account. I checked with the interaction history and was be able see the the chat history with the previous Representatives.
Support person 2: So I would request you to do the above procedure.
Me: OK, lastly, can you tell me what I was supposed to do to get the Acrobat Reader 9 Pro serial number as part of the Design Premium registration process? The process is not listed anywhere, I would be happy to find out so that (a) I know where I mucked up, and (b) so I can take that info back to the forums and help the others that are struggling with this. Thanks.
Support person 2: By creating a webcase you would be able to get the serial number. This is the possible solution which could
resolve your issue.
Me: Thank you for your time.
Support person 2: You are welcome.
Support person 2: Thank you for contacting Adobe. Goodbye!
Me: Bye! Have a great day.
Support person 2: Have a nice day. -
I just bought a new Macbook Pro and Itunes is not letting me authorize it for use because I have 5 computers authorized including old iphones I no longer have and an old computer that is broken. How do I deauthorize computers I no longer have?
If you've got 5 computers authorised for the account in question, and you need to free up authorizations, I'd do a "Deauthorize All" from one of the computers you have access to, and then reauthorize the computers you have access to.
For instructions, see the following document:
iTunes Store: About authorization and deauthorization -
So how can I continue using the Adobe Acrobat Standard in my new computer whitout paying a new subscription?
Hi Ignacio vazquez martinez,
If you have the installation disc and the serial number then you can use it to install it on your other machine.
Regards,
Anand
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