I have a laptop an hp dv6700 and can't get the DVD/CD to show in device manager. And more

Please check this link ( http://www.fixya.com/support/r10473895-cd_dvd_drive_not_detecting_working) and answer this question for me. I don't know what this means of the explanation as in UpperFilter or LowerFilter. The rest I have done.
Now look for UpperFilter or LowerFilter or both in the right pane.
Right click on UpperFilter and/or LowerFilter and delete them.
Press F5 key once and close the registry editor.

Okay, let's check the following:
>> Do you see the DVD drive listed in "Computer" explorer? double click on it to open.
>> Do you see the DVD drive listed in the device manager??
(Click Start and type "device" in the search field, then select Device Manager >> check for CD/DVD drive listing.)
>> Is the DVD drive listed in the BIOS?
(Restart Your PC and start tapping F10 key, once you are in setup screen go to boot options, check for the listed devices)
also please download and run this program:
http://support.microsoft.com/mats/cd_dvd_drive_pro​blems/en-us
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||

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