I have a Mac Book Pro and I'm trying to upgrade to Mavericks but when I click on the free download it does't do anything. What am I doing wrong?

I have a Mac Book Pro with 10.7.5 and I am trying to upgrade to the free Mavericks but when I click on the download it doesn't do anything. What am I dong wrong?

A couple things to try.
1) Quit the App Store, wait a few minutes, then open it and check the Purchases tab. Is there a progress bar.
2) Boot into Safe Mode and try to download it: http://support.apple.com/kb/HT1564

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I have a mac book pro and a panasonic SD Video camera SDR-S50 - but i cannot transfer videos from the panasonic to my mac - does anyone know what i should do? - Rochelle

i have a mac book pro and a panasonic SD Video camera SDR-S50 - but i cannot transfer videos from the panasonic to my mac - does anyone know what i should do? - Rochelle

If the macBook Pro will not read the card/files then you might need a converter, check out:
http://www.hdconverterformac.com/article-mod-video/panasonic-sdr-mod-to-mac.html
http://expertscolumn.com/content/how-play-or-edit-panasonic-sdr-mod-files-mac-os -x

I have a mac book pro and i seem to lose control over my mouse while I'm surfing the web. Is it a virus? and what do i do?

I have a MacBook Pro with OS X 10.7.5 on it. When I'm connected to WIFI I sometimes lose control over my trackpad, even though I may not be surfing the web on safari. Is there a virus on my computer or is there something wrong with my track pad. Ive only had the computer for about 3 months.

It's not a virus, and it's also not a hacker unless a friend or relative with access to your machine is playing a prank on you. As to what it is, there are a number of possibilities. See:
My mouse keeps moving around on its own, as if someone is remotely controlling my Mac!

My wife and I have 2 new iPhones and also have a mac book pro and an iMac. How can we share apps, music and contacts between all these?

My wife and I have 2 new iPhones and also have a mac book pro and an iMac. How can we share apps, music and contacts between all these?

Use the same Apple ID and password for purchasing in all these devices.

I have a mac book pro and have already downloaded adobe flash player. However when i go to watch a video it says "Block Plug In". But my adobe is already up to date. Can someone help me to fix this so i can watch videos?

I have a mac book pro and have already downloaded adobe flash player. However when i go to watch a video it says "Blocked Plug In". But my adobe is already up to date. Can someone help me to fix this so i can watch videos?

If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 7. Back up all data before making any changes.
Step 1
You might have to log out or reboot before a Flash update takes effect.
Step 2
In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.
Step 3
If you're only having trouble with YouTube videos, log in to YouTube and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
Step 4
If you get a warning of a "blocked" or "outdated" plug-in, then from the menu bar select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Check Now. Quit and relaunch the browser.
If the warning persists, triple-click anywhere in the line below on this page to select it:
/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources
Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Open this folder as in Step 4:
/Library/Internet Plug-Ins
Delete the following item, or anything with a similar name, if present:
Flash Player (failing).plugin
You may be prompted for your login password.
Step 6
Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.
Step 7
If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked
Allow (or Enable) plug-ins
Then click the button marked
Manage Website Settings...
if present and make sure that the website is not blocked for Flash.
Step 8
Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.

HT204380 i have a mac book pro and a i-pad 2. both of the devices have the same apple id and same mailing adress. if i want to make a face-time call from my mac book to i-pad 2. how can i do that?

i have a mac book pro and a i-pad 2. both of the devices have the same apple id and same mailing adress. if i want to make a face-time call from my mac book to i-pad 2. how can i do that?

You have to add another email address on one of the two devices that you can use as the "You can be reached for FaceTime at" contact address and then remove/uncheck the Apple ID email address as the contact address on that device. The way you are currently setup is like to trying to call yourself on your on phone - from your own phone.
Using the iPad as the example go to Settings>FaceTime>You can be reached for FaceTime at>Add another email address. Then add a working email address in the next window. Apple will verify the email. Go to the inbox of that email account, read and respond to Apple's email in order to complete the verification process.
Go back to Settings>FaceTime>Uncheck the Apple ID email address and make sure that the new email address is checked/selected (you will see it being verified again) and that new email address will be your contact address for the iPad.

I have a mac book pro and i have connected my panasonic mini dv video camera via firewire 9 to 4 pin connector but imovie doesnt recognize. please help.

I have a mac book pro and i have connected my panasonic mini dv video camera via firewire 9 to 4 pin connector but imovie doesnt recognize. please help.

Hello twrate,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iMovie '11: If iMovie doesn’t recognize your camcorder
http://support.apple.com/kb/PH2146
Best of luck,
Mario

I have a Mac book pro and I did an update for itunes and now the itunes application won't open t

I have a Mac book pro and I did an update for itunes and now the itunes application won't open

Yes. Check to see if the iTunes application has been moved or renamed before installing it.
(67527)

I have photshop cs3 for windows but i now have a mac book pro and would like to install it on my mac where can i go to download it for mac and will my prod key work ?

i have photshop cs3 for windows but i now have a mac book pro and would like to install it on my mac where can i go to download it for mac and will my prod key work ?

Serial numbers for older versions do not work across platforms.
At one time, when the product was current, you could get Adobe to switch you to the other platform, but I don't know whether Adobe will do that for old versions. I do know it's not going to work if you try to use your Windows license for a Mac installation.
-Noel

Have a mac book pro and it has some kind of virus which opens unrelated windows. What do I do?

have a mac book pro and it has some kind of virus which opens unrelated windows. What do I do?

You may have installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

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I have a Mac Book Pro and run Ver 10.5.8. I bought iLife today and it won't run on less than 10.6.3. How do I upgrade?

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Motion 5. I have a Mac Book Pro and am trying to export my project, but cannot as the SHARE options are all faded out.

I have a Mac Book Pro and am trying to export my project, but cannot as the SHARE options are all faded out. All I am doing is adding text to a movie. It plays back fine in motion.

Hey Adam. Try this link and see if any of the suggestions help: https://discussions.apple.com/thread/5216906?tstart=30

HT1937 hello, i have a mac book pro and would like to know in the application iPhoto how do i activate the location settings as it is showing places disabled and we have put the photos through an ipad

hello,
I have a mac book pro and have the application iphoto and would like to know how to activate the location settings as it is currently showingplaces disabled.We put the photos through an ipad, iphone and a normal camera.Please help me out
Thanks
Cheers!!

iPhoto>Preferences>Advanced>Look up Places...change here.

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

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Click here for it.
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I have a Mac Book Pro and I'm trying to upgrade to Mavericks but when I click on the free download it does't do anything. What am I doing wrong?

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